Customer Reviews for 254 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 254 Storage

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Chad B.
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Customer did not leave a comment.

John D.
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thomas A.
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Service was "good" - not exceptional, but not bad.

ASHLEY W.
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Nothing you can do, the lot is just small and hard to get around with multiple vehicles in the lot. Other than that, y'all were awesome!

Kimberly A.
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Bryan O.
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ALBERT RAY M.
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Donnie K.
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Reserved appliance dolly a week in advance no dolly when I came in had to drive to get another reserve guess not

BARRY J B.
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LATAUNA MATHEWS W.
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Todd T.
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The rental process seemed disorganized, inefficient and unprepared. There's no lobby so you have to stand in line outside while they serve one customer at a time for 15 minutes each. Things just weren't clicking like most uhauls.

billy P.
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DONALD S.
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The gal at the pick up center was very friendly very polite quick and professional

SIMONE A.
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Timothy O.
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DA R.
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The u haul rep did not hook the trailer on securely!!!!! The trailer came off the ball during the move!! It could have really hurt someone. In addition, the rep did not tell us we had no trailer brakes or right turn signal lights. We are very lucky that a major accident did not occur. I am VERY unsatisfied with this service.

BRENT W.
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Customer did not leave a comment.

Sandra R.
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It was not location probably it was person who took my order. I asked for largest truck they gave me med truck. When I got to ft Worth storage was supposed to be same size I had in Waco with it being climate control unit and it was out door unit and nothing I could do to late to pay movers addition price to go to other location. So my stuff is setting in out door unit most likely getting ruined by the heat!

Frank V.
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Mark L.
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They took my credit card inside and was in there a long time. before they finally brought my card back out. Today I discovered they charged my credit card twice. The man handling the transaction seem very confused.

Mark M.
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Great service, friendly & thearal.

ALEX R.
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Deb M.
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Daniel L.
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Ian T.
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Did not receive a call about the truck rental. Had to go to another rental location to get the truck. This rental location was good and accommodating.

EDWARD C.
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Awesome people did everything right

Jim S.
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Customer did not leave a comment.

Bobby R.
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Customer service was great. I forgot who the man's name is who helped us but he gave a thorough explanation of the rental agreement, check in and check out procedures and everything else. He is very friendly and knowledgeable of the facility. He has a ponytail.

Russell L.
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Anthony E.
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Everything was great and they understood everything

Chris M.
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By far the best experience I have ever had when picking up a Uhaul. The ladies working in the office were super friendly and helpful.

David M.
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Customer did not leave a comment.

steven S.
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The front desk person-i think her name was Mia, was the most friendliest and helpful person ever! Super sweet and accommodating! Definitely going back when I need another trailer

Elizabeth R.
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They were closed. The lady I spoke to before they closed was so sweet and kind. There are two u-haul locations across the street from each other. We have the keys to the night drop on the one address on the text but parked at the other because there was no where to legally park the truck. I picked up the truck with 1/8 of a tank of gas and returned it with 1/4. I was told we would be get a refund for that amount. I have a hit on my card that was rejected as if they were going to charge my card but not a refund. The truck was turned in before 5. I picked it up at 6pm the day before. I was assured it would be checked in as on time since the place wasn't open. When I called the person said well we can't just go and o that business and get that truck u have to call them. I called them and they said we don't have the keys they can just come get it. Honest mistakes or what have u. Everyone was nice but something needs to be done about the refund and parking and communication when u have u-haul businesses across the street from each other

Charles H.
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Brenda V.
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Had to go to an alternate location because this one was full.

Bradley R.
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Kiara W.
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Sarah G.
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cj C.
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Courtney was very friendly and helpful. She went above and beyond customer service.

Paul T.
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shelly G.
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Entry (lack of signage) was hard to find

Pamela R.
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The staff here was friendly and accommodating.

Jonathan P.
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gary B.
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Benjamen D.
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Randall M.
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Chales B.
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Brian S.
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grant T.
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Jill H.
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Bonnie A.
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Robert W.
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rachel S.
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Great. Customer Service

joe H.
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Nothing excellent service

wayne C.
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wayne C.
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Henry N.
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Easy pickup nice service person.

Tricia G.
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Hunter D.
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Colin D.
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Shelley K.
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Rhonda W.
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Very friendly and helpful!

Jerry C.
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Owner was not there so could not close out my account.

DavidDa S.
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people there are very nice, and helpful. all good

Nancy H.
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Mark S.
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Lilian F.
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David L.
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Very friendly staff eager to assist. As a first time UHaul customer, I would definitely use U Haul again.

J B Y.
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Morris W.
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shawn S.
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Kevin D.
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Melissa H.
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Dale B.
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They were very friendly and helpful.

Candice N.
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jon U.
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The customer service at this location makes you feel like you're priority number one!

Teisha V.
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The employees at this location are super friendly!! Highly recommend!!

travis J.
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Walter P.
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Philip N.
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Nothing to improve, service was excellent. Keep up the good work.

Susan G.
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Our 26' rental truck that we had ordered was not on site when we arrived to pick it up. There was some confusion as the office did not even know the truck was scheduled to come in. But it did and we got it and all was great after that. To improve, maybe better communication between office locations?

JOSEPH M.
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Nathaniel P.
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Tom H.
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Marissa T.
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Brian P.
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Brian W.
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Excellent service. These people were awesome!!! I wish every company had people like this helping customers out.

Stephen R.
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Staff was very helpful and professional.

Tristan T.
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Good shit

Cheryl H.
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Customer did not leave a comment.

Keyvan N.
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Vehicle smelled like pipe smoke. Overall clean. Office was small. Parking lot condition less than average.

lupy L.
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Dwayna H.
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Samuel S.
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Open earlier to help clients beat the summer heat here in Texas.

lloyd S.
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Lance M.
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Leon C.
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These people were very kind and easy to work with. It took them a little while to figure out how to receive the equipment.

Leon C.
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This is a little office next to a storage facility. They have U-Haul trucks outside, but basically do not sell anything. They were very kind in receiving the equipment and easy to work with. It took a little time for them to coordinate their workers and finish the transaction.

Scott W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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