Nothing your customer rep. MS Myra is very helpful a d efficient. Actually the staff is.tha KS again .i will definitely use u haul again soon.god bless.mr morinROGELIO M.
Moving Truck Rental in Waco, TX at 254 Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waco, TX 76710
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Reservation was from waco to Austin. Contract showed waco to grand completely the opposite direction. It took 30 min on the phone to correct this. Was transfered several times without notice .prairieMARISSA J.
Great experience. Thank you. Ted TeagueTHEODORE T.
Give the lady at the counter a lesson in customer serviceSHERRI REED A.
Service was "good" - not exceptional, but not bad.thomas A.
Nothing you can do, the lot is just small and hard to get around with multiple vehicles in the lot. Other than that, y'all were awesome!ASHLEY W.
Reserved appliance dolly a week in advance no dolly when I came in had to drive to get another reserve guess notDonnie K.
The rental process seemed disorganized, inefficient and unprepared. There's no lobby so you have to stand in line outside while they serve one customer at a time for 15 minutes each. Things just weren't clicking like most uhauls.Todd T.
The gal at the pick up center was very friendly very polite quick and professionalDONALD S.
The u haul rep did not hook the trailer on securely!!!!! The trailer came off the ball during the move!! It could have really hurt someone. In addition, the rep did not tell us we had no trailer brakes or right turn signal lights. We are very lucky that a major accident did not occur. I am VERY unsatisfied with this service.DA R.
It was not location probably it was person who took my order. I asked for largest truck they gave me med truck. When I got to ft Worth storage was supposed to be same size I had in Waco with it being climate control unit and it was out door unit and nothing I could do to late to pay movers addition price to go to other location. So my stuff is setting in out door unit most likely getting ruined by the heat!Sandra R.
They took my credit card inside and was in there a long time. before they finally brought my card back out. Today I discovered they charged my credit card twice. The man handling the transaction seem very confused.Mark L.
Great service, friendly & thearal.Mark M.
Did not receive a call about the truck rental. Had to go to another rental location to get the truck. This rental location was good and accommodating.Ian T.
Awesome people did everything rightEDWARD C.
Customer service was great. I forgot who the man's name is who helped us but he gave a thorough explanation of the rental agreement, check in and check out procedures and everything else. He is very friendly and knowledgeable of the facility. He has a ponytail.Bobby R.
Everything was great and they understood everythingAnthony E.
By far the best experience I have ever had when picking up a Uhaul. The ladies working in the office were super friendly and helpful.Chris M.
The front desk person-i think her name was Mia, was the most friendliest and helpful person ever! Super sweet and accommodating! Definitely going back when I need another trailersteven S.
They were closed. The lady I spoke to before they closed was so sweet and kind. There are two u-haul locations across the street from each other. We have the keys to the night drop on the one address on the text but parked at the other because there was no where to legally park the truck. I picked up the truck with 1/8 of a tank of gas and returned it with 1/4. I was told we would be get a refund for that amount. I have a hit on my card that was rejected as if they were going to charge my card but not a refund. The truck was turned in before 5. I picked it up at 6pm the day before. I was assured it would be checked in as on time since the place wasn't open. When I called the person said well we can't just go and o that business and get that truck u have to call them. I called them and they said we don't have the keys they can just come get it. Honest mistakes or what have u. Everyone was nice but something needs to be done about the refund and parking and communication when u have u-haul businesses across the street from each otherElizabeth R.
Had to go to an alternate location because this one was full.Brenda V.
Courtney was very friendly and helpful. She went above and beyond customer service.cj C.
Entry (lack of signage) was hard to findshelly G.
The staff here was friendly and accommodating.Pamela R.
Great. Customer Servicerachel S.