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THOMAS H
Customer Reviews for 25th Ave Ace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
GIRARD TNA
JEREMY CThe service agent was great.
KEVIN GAll was well taken care .
LATONYA LThe customer service lady was knowledgeable, friendly and helpful.
SONJA BClean the truck out. Explain at reservation that the customer has to pay for 100 miles up front.
DARNESHA SGreat customer service!
MARLON BRefused to show me how to secure my auto on a car transport. Very rude, more interested in talking to coworker.
JACK MSeniors or Military rates would be helpful.
ROBERT EI LOVE THIS LOCATION..NO COMPLAINTS THATS WHY I ALWAYS COME HERE
TOYA WAwesome service
HENRY PNothing
HENRY PLove the customer service
furon sThe staff answered all questions and even helped me find everything that was needed.
Carolyn SN/A
DEMOND IThe truck need maintenance. It sounded loud and it was jerking. Felt like it was going to stop driving on me. Truck need to be replaced.
Nena HStaying committed to your own promises made of business policies
ROBERT EThey were very nice and professional
Angelina HNothing
Touwanda MThe equipment was not inspected. to go all the way to the back to pick up the truck because the truck was not ready.. I also asked the manager there to give me a written notice from the truck because it had damages on it, and I did not want to be responsible for that and he could not even do that for me. This place a poor rating because of the workers there you guys need to improve your management for this location thank you very much.
Jose OJust continue keeping your promises of community satisfaction
ROBERT EGood people there
EDGAR DThe Cargo Van I rented to me had a low-inflated tire and the warning light was on. The tire had 24 pressure and the others had 46 psi. I did not know until after I left the rental site. I immediately returned to the Ace Hardware Rental site and the Staff told me to call Roadside Assistance because they could not add air to the tire, and did not have air to do so. I asked how do you rent a van that needs air in the tire and tell the customer to go call Roadside Assistance for air?! Also, there was no washer fluid to clear the front window. Also, it would be great for the rental site to inform the customer of where to park the truck when they are closed because the parking lot is inside a locked gate. You have to park in a nearby take-out restaurant lot.
James WTo rent the same type Monday again 7/3/2023
DAVID CFantastic experience. Keep on Keepin' on.
dennis lDrop off location was not up to part
markeya bContinue doing what you are doing being polite and kind
sharon jThe inside walls were dirty and when I tried to drop off online last night the website was not working.
Tennille BEverything was great
Janice JGreat customer service
CHERRELLE SEverything was great no problem I was about 30min late on return cause of ice on the hook up.overall everything was good thank you u haul
cherylyn jThe agent who assisted me was wonderful. The website allowed me to book for a Sunday pickup, but I know they lock their gate. Please adjust their information to closed on Sunday.
Toneidra LStaff were also cordial and helpful. No improvements suggested.
Donna MI thank y'all kindly
Enjili RCab of truck was dirty, food and dirt on floor . Cigarette ashes in cup holders. Loading area had food and dirt on floor. Truck needs breaks, you could hear the break pads rubbing on the calipers on driver side. Overall it was ok.
Tiesha WThank you for exceptional customer service and support
BRYONNA BThe gentleman receiving the vehicle took great pride in being overly gleeful about the slightly under gas refill charge, even after I explained that I brought the truck back on Sunday and they were closed and I had to come back the next day and used the gas to come back. I will not shop at that Ace Hardware/Uhaul agent again. I will dispute the gas charges.
Melissa HWas told they don't take trailers then after 2 othe uhaul stops to go back n drop trailer at original point
James VThey was slow when I was being the truck back . The worker was outside smoking and had me in the store waiting for five minutes or more . I went outside to see was it okay for me to leave .
Arnetta WGreat service
Touwanda MGreat service from Mr Mott, very attentive and went the extra mile
Kevin LThe only downside of returning a truck after hours is that you have to leave it on a pretty busy street.
Sarah WI wasn’t told where to park after hours . I rented the truck for one day but I was charged for two days . No one walked me out to the car to ensure everything worked . Front driver tire felt like it was going to pop off while driving . And to top it off I called the 1-800 uhual number they were very rude and offered no help at all .
luciana bMaybe next time they will check the gas gage before a truck leaves! Said it was full in the system but was a little less than 3 quarters full. Thanks to me taking a picture before I pulled off
Brittany RNone
Jerald ZI was told they close at 5pm. My rental ended at 730. I was told I can return the uhaul to the lot and drop keys in the drop box. Upon arriving at 615, they had my personal property, my car, locked bring a gate that secures their lot. I never received a message nearing closing in regards to my car needing to be moved. I also was not told that if I left my car on their lot after 5pm it would be locked in their lot until next business day. I tried to call NW UHAUL HQ and was in hold for 1 hr. Definitely would not recommend this location. I have to get up at opening to get my car back.
Clarice CThis location was great but I had originally reserved and paid a month earlier for the Munster Stor-All location which left me a message the day before pick to say they had to transfer my truck pickup to Schererville location. Then upon arrival I found out they never submitted the transfer therefore there was no truck available and inconvenienced multiple people, added more mileage to trip which had to be paid by myself and also put an entire family hours behind schedule with an out of state move on top of forcing an individual to call off of work due to the changes. The Munster Stor-All location had absolutely no consideration for the UHaul customers and as a result will most likely not be using in the future. I have rented multiple times in the past few years and extremely disappointed!
Amy OWas charged twice for a trip I was only supposed to be charged once for
Cymone IGreat customer service!! Everything ran smoothly.
Melanie W