28 east moving was very courtious and proffessional.
JEFFERY C
Customer Reviews for 28 East Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I never pick up my trailer , and ask to cancel my rental I. And for my refund. I tried calling no answers. I still haven’t yet to get my refund.
Roger SThe lady who took care of me was awesome.
Ryan MAll good!
CLIFTON HKeep it up if it ant broke then don’t fix it
John OExcellent customer service
ryan GThe folks at Hwy 28 East Storage are the best!!! Always courteous and helpful. A PLUS ----------------
Paul PCould y'all reimburse me for about $25 in gas. It was only on the "F" (full) line when I borrowed it and I only used it for 3 hours and I filled. It up way past the "F" didn't know it held all that gas. I ended up having to pay $47 in gas for only about 35 miles if that. Please. I'm on a limited income SSDI for mental health. I would greatly appreciate y'all.. And please tell "Trixie" I said "hello" 🤗 and thanks so much for everything. I helped mr. John type in my information too behind the desk 🧡 very nice man. Thanks again! Cell phone # 318 589 8712. .... Lace Evans 😉💖
LACE EExcellent service. Superior customer care. The best U-Haul experience we've ever had.
BERN EEXCELLENT CUSTOMER SERVICE AND FIRST RATE EQUIPMENT.
BERN EThis is the best rental place. I have used them 3 times. They have worked with me all 3 times. They are professional, responded immediately (even after hours), went above and beyond to accommodate me. The facility is very clean and well maintained. They are the best.
COLBY FI paid for a furniture dolly and it was not in the uhaul. Also, the uhaul leaked very bad and ruined over half of my items.
Grant CThe service was exceptional. NOT ANYTHING, you all were excellent. I will recommend you all Highly! Keep being “Yourself “ Thanks Lucy Baker
LUCY BWe picked the truck up at 2:00 on a Thursday and returned it by 2;00 Saturday. Should have been charged for 2 days but they charged us for 3. My phone calls have not been returned.
Don CI came after close, and did not have any experiences with the employees there.
Sierra KAC only worked half the time. Radio not at all. The rest was great
Margaret SThis is my 3rd time renting from this location and the staff is always outstanding. They go out of their way to make the process go smoothly and are as helpful as possible.
Scott S28 East Storage/ moving is the Best Uhaul Dealer in Cenla. 😉
Trixy LEverything was good very friendly worker
eller cIt was quick, easy, clean and professional.
DAVID MNeed to update GPS map.
Richard DExcellent Service 💯
KENNETH BN/A
Martinique Sit was great, customer service couldn't been any better .
jeff bI fell in love with their hospitality. They went above and beyond!!! Thank you
April CMake sure tires are in excellent shape. Make sure the rental store keeps up on maintenance for car haulers.
Stacey MThere was no personnel at the location even though I dropped off the equipment during regular business hours. I called two different phone numbers for the agency and both calls went to a voicemail that would not allow a message to be left. I had to return the vehicle using the U-Haul app which took much longer and was more tedious than checking the vehicle in with an on-site agent.
Cole FTrixie at the 28 Moving in Pineville, was extremely helpful in this truck rental. I reserved a truck(one way) and blankets at the Alexandria location three weeks in advance, but was told a few days before they didn’t have the truck. I went to get blankets in Alexandria, they didn’t have any, but I did see several trucks the size I requested. I was not happy and will NEVER use the Alexandria location in the future. Trixie was able to find a few blankets for me, but we had to drive to a different location to pick them up. Trixie did her best to deflect my frustration about the Alexandria UHaul location, so if anyone needs a rental, I recommend her at the 28 Moving LLC, not Alexandria for drop off rentals.
Thomas VCustomer service was a plus, very quick checkout, will be back in the future for business at this location.
Sherrline WThey just need to keep doing what they’re doing… Very friendly and courteous.
PAULK WNone
EDGAR HTrixie was very nice and professional
Christopher WMy online reservation was quote 30.00 When I arrived for the pick up. They charged me 60.00
Patricia BNot a thing!
Tara RPositive and knowledgeable.
John SMy early drop of was as a result of my truck had to be put in a shop, numerous vehicals ahead of me needing repaired. The customer rep at phone# 337 313 0139 date 8/20/2022 7am was most helpful. She deserves recognition.
John SThe GPS doesn’t take you to the right place. Continue on that same road for a short distance and you will see the Uhaul place on the your right.
Tom TGuarantee a reservation! What good is a reservation if it’s changed the night before??! Makes no sense.
Tina EThe service was excellent the personnel are superb. Great job U-Haul
DARVIS DExcellent service, if I need to rent a Uhaul in the future, I will definitely rent it from them.
Gerald ASuper friendly staff. Extremely easy drop-off experience.
Tiffany BTrixie offers great service and really knows her business!
LAURA MThe young lady there was remarkable. Great attitude and very helpful.
Claudell PTrixie was a game changer for us. We needed equipment fast and she made it happen. The whole experience here was smooth. On top of that, she was really nice!
Jonathan LThe gentleman there at 8:30 a.m. was not very knowledgeable. Then Trixie appeared on the scene. By this time I was about to depart. I stopped and put gas in the tank to bring it back up to 3/4 full and latter my credit card was billed for 5 gal of gas, at $60.00. An email shoed that the gauge was not at 3/4. SO! I went to the U Haul on MacArthur Dr, in Alexandria la and talked to the Manager and she cleared up the bill for me.
Raymond EEverything was great and easy
William MWas not there went I came to pick up and didn't have the dolly we requested still got charged for it.
Savannah D