Customer Reviews for 2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Andy was great at helping out. Thank you

Rating:

1.0

The U-Haul stopped working on the freeway. I was stuck on the side of the road. It would not pick up speed at all. It was filthy inside. I have a picture of the tank not being where it was marked and would like some of my money refunded for the Ugaul and the gas.

Rating:

5.0

Owner was great , he was helpful and most important friendly

Rating:

5.0

Andy did a great job with quick service and prompt delivery of the truck in good condition.

Rating:

2.0

Ongoing Issues at U-Haul Dealer Location – 2nd Opinion Car Service LLC, Canal Winchester, OH Dear U-Haul Customer Service, I hope this message finds you well. I’m writing to formally express my deep frustration and disappointment regarding the ongoing issues I’ve consistently encountered at one of your dealer locations: **2nd Opinion Car Service LLC** 5261 B Gender Rd Canal Winchester, OH 43110 As a loyal U-Haul customer, I’ve used your services multiple times over the years. However, every experience I’ve had with this particular location has been problematic to the point that I am seriously reconsidering doing business with U-Haul in the future if this location remains my only option. To provide some context: 1. **Canceled Reservations Without Justification:** I’ve had previous reservations abruptly canceled by this dealer, causing major inconvenience and last-minute changes to my plans. 2. **Harassing Calls for Slight Delays:** On more than one occasion, I’ve received multiple calls when I was just a few minutes behind on returning the truck — often because I was responsibly refueling it before drop-off. This level of pressure feels unnecessary and unprofessional. 3. **Incorrect Rental Duration Practices:** Most recently, during my latest rental, I scheduled the truck for **a full 24-hour period**, with my original pickup around **10:30 a.m.** I later called the location to inform them I would arrive closer to **11:30 a.m.**, which they confirmed was fine. However, upon return the following day around 11:20-11:30 a.m., the representative claimed I was **late** and insisted I didn’t receive the full 24-hour rental. When I reminded him of our prior agreement, he dismissively responded, “You don’t get the full 24.” This is not only incorrect but also completely dismissive of proper customer service and standard rental terms. These repeated issues have made what should be a smooth and reliable experience feel stressful and unpredictable. It’s disappointing to see a U-Haul-affiliated location operate with such disregard for professionalism and consistency. I kindly ask that you look into this dealer's practices and address these concerns appropriately. I’d appreciate follow-up communication from your team regarding the actions being taken to ensure no other customers have to experience similar treatment. Thank you for your time and attention to this matter. Sincerely, Craig

Rating:

5.0

The check in and check out procedure was very easy to use! I highly recommend it.

Rating:

2.0

The truck was fine, but the equipment that I requested (appliance dolly, two dozen furniture pads) were not provided in the truck, even though I confirmed needing those the day before with the U-Haul manager. Bad business.

Rating:

5.0

Everything worked and the trailer was in excellent condition.

Rating:

5.0

Easy process and excellent service.

Rating:

5.0

Very accommodating, super smooth

Rating:

5.0

I need U-Haul truck service occasionally for local short moves and Andy is always there to help me with the details. He returns calls and has all the answers to my moving needs.

Rating:

5.0

No improvement necessary! Andy was great in helping me with checking in and checking out.

Rating:

3.0

It was bright enough for a nighttime drop off, but because the only open parking spot was next to a fence, I couldn't get clear photos of my rental for the drop off process.

Rating:

5.0

Very respectful and friendly guy

Rating:

5.0

The gentleman at this location is very nice and was super great to work with. It’s an awesome U-Haul experience with a more personal feel. Would recommend to anyone!

Rating:

5.0

Great customer service ever!

Rating:

4.0

The app was not good took 1/2 hour to get keys Checking in was worse, had to be checked in by someone at the 1800 number

Rating:

5.0

The manager met us.. assisted and engaged us when we returned. Cordial and explained our rental thoroughly.

Rating:

3.0

Had an issue with accessing the lockbox, it was difficult to open had to come back when they were opened, and that was extremely inconvenient.

Rating:

5.0

Was very pleased to be able to rent on a Sunday even though they are closed that day. Phoned ahead and got terrific help from the gentleman assisting me. The instructions on the site while picking up and dropping off were very clear and concise. Made the experience way less painful than expected. Thanks 😊

Rating:

5.0

Best customer service! Owner took care of us from day 1: giving us a larger truck (because orig reservation wasn't handled correctly (not by him, customer srv), to allowing us to make last minute changes when needed & being patient overall.

Rating:

5.0

The guy was friendly and helpful.

Rating:

5.0

Great customer service’s

Rating:

5.0

We were treated well, fairly, and had no problems with the price, the equipment, or any part of this transaction. We will use this location again.

Rating:

1.0

We were overcharged by 2 gallons of gas even though we left the truck with more fuel than when we picked it up. We drove only 11 miles (odometer was wrong going out by 1 mile) and yet were billed for 2 gallons of gas. Ridiculous. We have photos of before & after for both odometer & gas. Checkout process is very slow. The reservation was in my name, but he deferred to my husband and listed him as primary driver, when I had him listed as additional driver, and when he made this change, he didn't update my husband's last name as I kept my maiden name. Felt very disrespected. Office/ counter area is a mess/ filthy; highly disorganized. Trash cans overflowing, loose auto tools & supplies laying all over the place, a loaf of bread and used fork with smear marks were on the desk as we waited to get checked out. Not a professional, welcoming environment at all.

Rating:

2.0

The sales person tried to upgrade, stating I could not use it for our purposes. U-Haul website said they were compatible. When I had my (male) friend go with me, we drove away with it. He yelled at me on the phone stating he had over 40 years experience. My friend has transported cars all over the us for over 50 years. That guy was rude and disrespectful to me as a woman!’

Rating:

3.0

I didn't use equipment but inside trailer was clean cab however had the panel that is by the gas peddle off and the exhaust system had fallen off the guy told me but didn't tell me about the inside it was a hot hot ride all day cause burn on my leg ankle area from the heat..not happy

Rating:

1.0

Terribly rude service

Rating:

1.0

Customer service was very rude. Not even sure if the man’s name. He never gave it to me. Rude from the time I walked in to the time I left. Never going back or recommending!

Rating:

5.0

Great customer service

Rating:

1.0

U-Haul truck motor no good fix U-Haul truck please thank you also you my money back please they not fix truck motor let you know so you owe my money back because this is not good truck have fix truck before someone buy rent truck that not right to me runner motor not good so you owe my money back my friend already know told men motor not good they stop then run stop run so let you know ok thank you very much please owe my money back ok thank you

Rating:

4.0

My bill needs to be adjusted, it was 40 dollars more than the actual price

Rating:

5.0

Everything went smoothly. No recommendations.

Rating:

5.0

Everything was fine. Andy was very helpful and explained everything about the procedure.

Rating:

5.0

The person who helped me was excellent.

Rating:

5.0

This is not a perfect location. The operator of it works alone, so visually, it may not be appealing to many. But the man knows his business and I have used his trucks many times over the years. He may be a little gruff at times, but if any of us had to deal with some of the customers that I have seen him deal with we'd be gruff at times as well. Cut him a little slack and get a little acquainted with him and you'll find a small businessman who will go out of his way to work with you or anyone else.

Rating:

5.0

Addy was friendly and did great job .

Rating:

5.0

Thanks for renting during

Rating:

5.0

Excellent

Rating:

4.0

I found this rental experience a positive one. Have now rented from this location several times and would be happy to do so again.

Rating:

5.0

Great service

Rating:

4.0

There isn't much cell signal at this location, which makes using the app to pick up the truck difficult.

Rating:

1.0

SO JENNIFER A MANAGER WAS A MAJOR CUNT. SHE WAS NO HELP AND VERY ARGUMENTATIVE. I AM DISGUSTED AT HOW UNPROFESSIONAL THIS WOMAN WAS. SHE WAS NO HELP TO MY SITUATION. I HAD TO PAY EXTRA MONEY FOR MILEAGE BECAUSE IT WAS NOT DISCUSSED WITH MY THE GENTLEMAN WHO WAS HELPING ME. THEY DOWN SIZED THE TRUCK I RESERVED AND TO A SMALLER ONE WHICH MADE ME HALF TO DO 2 TRIPS. THEY WOULD NOT REMIBURSE ME FOR THE GAS THAT WAS IN THE TRUCK AS I LEFT IT WITH MORE THAN I PICKED IT UP. UHAUL IS A RIP OFF. YOU ARE BETTER TO GO WITH ANOTHER COMPANY. ESPECIALLY IF THEY TRAIN THE MANAGERS WHO ARE SUPPOSED TO HELP YOU TO SCREAM AT YOU ON THE PHONE AND ACT UNHELPFUL AND LIKE A HUGE BITCH. I WILL NEVER USE UHAUL AGAIN AND WILL CONTINUE POSTING BAD REVIEWS.

Rating:

2.0

Guy showed up when we were dropping the truck off (place is closed Sunday and the pickup/drop-off is self service), asking questions about mileage after we had already completed the drop off steps through the uhaul app. Was somewhat confrontational and made the whole process more difficult because I was having to answer his questions on top of everything else. No reason for him to even be there, they're closed on Sunday. Let people follow the self service process and leave them alone.

Rating:

3.0

Vehicle was not cleaned out and additional equipment requested was not there.

Rating:

5.0

Andy was very attentive to my needs but when heard i was in the military he offered to give me a military rate when i returned the truck. Andy reached out to me prior to my rental period to make sure all my bases were covered. i would recommend that anybody in this area to use his location and always return things better than when you got them and lets all pay it forward when we can.

Rating:

5.0

This place really is one of U-Hauls Better locations. The man who runs the place knows his job and goes over things well with customers. I have watched him on several occasions deal with customers ahead of me who would test my patience to the maximum. I've read reviews where he is called rude,... and frankly, I would challenge anyone to maintain a pleasant demeaner all the time and not get exasperated at times. He has always been pleasant and professional with me. Perfect? no,... but I see no reason to go elsewhere. He always has the most trucks has worked with me and others. If you catch him on a bad day or after he has delt with someone difficult or less than nice, then cut him some slack, he is human, like all of us. He appreciates repeat customers and will work with you. He has earned my long-term business when I need a truck or trailer

Rating:

3.0

Your app is glitchy when uploading photos. The return process took way to long due to issues with the app. Issues experienced: the app shut down mid return, photos that were uploaded disappeared and needed to be retaken.

Rating:

5.0

The rental process was very easy and fair. I forgot to fill the gas up upon return and was charged for it, as I should have.

Rating:

5.0

2nd time renting motorcycle trailer. The owner was very helpful.