Great job, Andy! Keep up the good work!
DARLENE K
2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Canal Winchester, OH 43110
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkNot a location issue, but the app would not allow the equipment photos to save. Took extra time for check-in.
Brad DThe customer service was poor. I reserved the trailer for 4:45 pm as that was latest time listed. I then received a call from the store asking that I arrive early as 4:45 is close to closing time. I told them I would do my best to get there early, but I'm coming from work on the other side of town. I left work early trying to arrive early, but due to traffic, I arrived at 4:42pm, at my reserve time. When I walked in the door, they asked what I wanted. I said I had a trailer reserved. He said you must of just reserved it. I told him I reserved it earlier in the morning and evening talked with someone that morning on the phone when they called me. They said "I'll deal with you when I'm done with this customer." After about 15 minutes, keep in mind I left work early to try and get to the store early at their request, he was done with his current customer, 15 minutes AFTER my scheduled appointment. Not a big deal to me personally, just an observation. As soon as I got in the office, he verified my name, and then said, "For future reference. I would appreciate it if would make your reservations for earlier in the day as we close at 5pm." Thentime was listed on THEIR website. If they don't want reservations at 4:45pm, make the last one at 4:30. He continued with the reservation process as normal, then asked that when I return the trailer that evening, that I "put the trailer back in the same place....AND I MEAN IN THE EXACT SAME PLACE AND NOT ANGLED LIKE THE LAST GUY!!!". The entire experience was a real turn off. I'll reserve from UHaul again in the future, but I will not be returning to that location and will recommed different locations to other.
Christopher Cthe truck wasn’t clean at all there was trash on the dashboard when i picked it up and when i returned it they charge me 20$
SAM AGreat job, Andy. I appreciate being able to get the newer 20' truck this time. It was quite nice!
DARLENE K