Better verbal instructions to customer what is expected, and not being aggressive with customers who are trying their best and may not know every single detail correctly.Chris C.
Customer Reviews for 2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Operator was not truthful about truck check in time.TIMOTHY S.
Just had to park the truck anyplace in the area. No really clear parking lot. Could have been a bit more organized going there after business hours.Aaron C.
Atleast inform a customer when you change their pickup location. A text mmessage would serve the purposeNaol B.
Nothing moreâ€¦.he did a great job and was very helpful. Give him a raise a great employee. I'll be back!Angie H.
Make sure the application and the website are working properly so other people don't have to wait around and fight for over 2 hours to pick a truck they should've been done with by the time they're finally able to get. It was the worst experience I've ever had with an app that should've simplified everything!! I will never use that process or uhaul again!Aaron W.
Andy the owner of the Canal Winchester UHAUL location on Gender Road was cordial, informative and offers fair treatment for gas & mileage costs.Jodelle F.
As simple as it can get. The manager was very friendly and helpfulMatthew S.
Uhaul System was down when I was checking the vehicle out and delayed my departure.Michael O.
Great service. Something that I didn't know, it is better to all Mr. Ferrari directly if there is any problems or questions. If I could give a 10, I would. Thx, KjRKaren J R.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.terry S.
Customer did not leave a comment.Megan J.
Customer did not leave a comment.Jason W.
I spoke to Dean Haske cell 740 974 0608 to verify. he said you folks would contact me for a refund for the 2 hour cleaning the 26 foot truck required.( Windshield and mirrors filthy)My daughter and I swept animal hair from cab and trailer, glass, screws, etc We had to disinfect the cab for spills and emesis. W then bleached the walls and floor of trailer before we could place our precious clean items in for transport. it was reurned in emmaculate conditions- check with Livingston personnel. Thank you for doing the right thing in this case! mary 614 374 0428Mary M.
Customer did not leave a comment.Seydina S.
Representative was very friendly and very accommodating, very nice check-in processShawna S.
Customer did not leave a comment.James C.
On this particular day, the 1 person working was very busy and multiple people came in to pickup or drop-off equipment. He managed the workload very well and tried to accommodate each and every one while getting them what they needed as quickly as possible.RICH O.
The gentleman was very nice and had the 20 foot truck i needed. I will use this U-Haul location when I need a larger truck. Thanks !!!Dean D.
The computer system was spotty at best and it took forever to check out.Tony H.
Customer did not leave a comment.Johari S.
Great job!Angie H.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.RUDOLF T.
Customer did not leave a comment.CAMERON W.
The truck was infested with ants upon pick up. It was also located next to a junk yard causing a nail to be stuck in my driver side front tire.Nathan S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Brian M.
Everything went well, pick up and drop off...... the truck was clean and was perfect for what I needed.Jeff M.
I dropped the truck off a day early and instead of getting a refund I was charged extra. This was rather upsetting as the truck was not dirty or left without a full tank. I have the receipts from filling the truck just before bringing it back and pictures of the cab and the back. This location had nothing so much to do with my dissatisfaction so much as Uhaul itself.TAMMYLYNN F.
Customer did not leave a comment.Gary T.
Customer did not leave a comment.Fayyaz M.
Customer did not leave a comment.Tondi W.
Customer did not leave a comment.gerald P.
I rented my trailer to pick up at one location and they sent me over 20 miles away pick it up and then didn't even give a discount, I picked my pickup location for a reason as it was close to my house.Michael W.
Customer did not leave a comment.BRIAN A.
The passenger side mirror keep going off and it makes it very difficult to see the right side of the road. I think it needs to be adjusted or tighten up to stay in place for a big truck like that.Kwaku B.
Maybe longer hours.douglas W.
Old water bottle in the truck, ran out of stuff, guy was directing all questions and concerns to my male colleague when my name was on all the bills, up charged me an extra 100$ just for 4 extra hours. Not a great neighborhood. All was just sketch:Trinity R.
It was very easy to rent a 10' truck from this facility. Excellent customer service.Dennis F.
Customer did not leave a comment.Wilfrid M.
The air conditioner didn't work so it was very hot when riding in the truck. After loading and unloading it would have been nice to cool off in the truck heading back.Josiah W.
It's nice & easy location I have to pay $65 where do I pay remaining balanceParsu G.
Perfect. Quick, easy and contactlessBrian G.
Great location and friendly staff.Ronald L.
Customer did not leave a comment.Ben M.
Rented a trailer. They did not have correct connections to hook it up to our truck (only a year old). Had to go to hardware store to purchase the connection ourselves. Still, the brakes never worked on the trailer. Completely unsafe.Alfred S.
Customer did not leave a comment.Sheila C.
There wasn't a lot of room to maneuver the truck to park itLauren F.
Best uhaul experience I've had.Michael S.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.PHAEDRA W.
Customer did not leave a comment.Michael H.
Nothing to improve on! Andy helped me out when I was in a pinch, and he was more responsive than when I tried to rent from the Lancaster UHaul ( they messed up my reservation). I'd recommend this location ANY day.Megan C.
Excellent service and taken care of in a short time period.ARTHUR B.
Customer did not leave a comment.Brandie J.
Customer did not leave a comment.James M.
Customer did not leave a comment.Semaj S.
Staff was very friendlyDaniel D.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Thomas P.
I can't think of anything! I really appreciate the quick reservation process and kindness; thank you!Jennifer P.
Great guy helpfulEDDIE S.
Had to go to 2 different locations to figure out what was wrong with either the trailer or the hitch that uhaul put on and it was the hitch that was installed by the uhaul person that messed it up so that took half a day and wasted time that I could have been driving.johnathan R.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.LOU N.
Busy place. Owner took good care of me , Pleasant and professional!steven J.
Great experience all around, seamless...Dan M.
Nice guyCire B.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Les S.
It was great start to finish! ThanksAndrew C.
Customer did not leave a comment.Diveon G.
Customer did not leave a comment.Deana E.
Customer did not leave a comment.Karen R.
Let people get the day they payed forJerome L.
Customer did not leave a comment.Alaura M.
Fast and friendlyJoanna T.
Customer did not leave a comment.Montia M.
Good guy running this location.Scott B.
Customer did not leave a comment.Shawn M.
I did not receive the dolly I requested and they still charged me man was rude.Rejyanae N.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Payton W.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.William K.
Great location and spaceBenjamin R.
Customer did not leave a comment.Nicole B.
Was a great experience Thanks so much my friend.Ramon F.
Customer did not leave a comment.Ashelei W.
Customer did not leave a comment.Jeff W.
Check in was great. Even a little early. No problems at all. Will go back.Keith C.
Customer did not leave a comment.Marshall F.
Will absolutely keep in mind if needed again. Thank u!Ana C.
Customer did not leave a comment.Jorge D.
Customer did not leave a comment.Karla S.