Customer Reviews for 30 West Auto Sales & Service Inc

Great service!

Nothing.... Great Service Great people

I dealt with all three owners, and they were all exceptional! This area is notorious for excellent customer service, and the representatives at UHaul on Lake St. certainly follow this trend.

Nothing it was great friendly customer service

Had a good experence

Charged me for an extra day over an hour. Stupidest thing ever

Nothing Rick and Mike are great professional and kind. They will go the extra mile for you! Outstanding service!!

Staff was very friendly and helpful

The online quote was way below what I was charged.

Better equipment

I was not given a drop off location. I tried calling the help number, and for 3 days could not get through. So I randomly picked a drop off location. At first they refused because they were full, but eventually let me leave the trailer since I could not get through on the 800 number. THIS IS UNACCEPTABLE. You need to improve your call answering times and bandwidth.

They need to make sure that when they say a vehicle is full is actually full not just touching the full sign. I rented a truck from them and they tried playing it off as full when I knew it wasn't. It was Barely touching the full line at the top and they said it was full. When I returned it and fulled it it was passed the full line near the Full insignia which confirmed that it was not full. I asked them if they could knock off like 10 dollars because I put gas in that I didn't use and they said no. Also they knew I was driving close to two hours away and they gave me a truck with no cruise control thanks

All the tires were dry rotted on the trailer and had a flat 3 miles into our trip and had to wait 2 hours for a service truck to come change the flat on the trailer

Did not rent from uhaull. You have wrong email. Check rental document to determine who rented.

The truck was not cleaned out at all. Bed was full of dirt and junk from whoever had it last. Also as soon as we got it the truck it started blinking “oil change required” on the dash. Barely a quarter tank of gas to start with, and overall just a disappointing effort especially with Covid still running rampant.

Great customer service.

Make sure vehicle is clean. It was very inconvenient that I had to be at the location when picking up the vehicle. My husband went to get it and because my phone was not there, he was not able to pick up the truck. I had to drive there to process and complete the pickup. It would have been nice to know ahead of time as it ended up wasting a lot of our time. But once I was there, the process was fairly quick and smooth.

App did not work properly. Fortunately for me, the local staff helped me figure out a way to work with my plans

Trailer worked great for our move. I have rented twice from 30 West Auto and have had a great experience & no problems.

Although there is a Uhaul location within 6 miles of my home, I was informed that “that lot was full” although there were no similar trailers on the lot with plenty of room. The assigned drop off location had 7 exact trailers as the one I dropped off. Very poor service. What should have been 20 minutes to drop off a trailer took more than one hour. I was required to rate the drop off location. This rating is not for the location, but the drop off assignment.

Quick service and solid equipment at a great price!

Wonderful customer service. We'll be back.

Great customer service. No hassles. I've been here multiple times and wouldn't consider anywhere else!

The truck had not been cleaned. There was food stains on the floor and a dirty glass in the side pocket of the door there was no way it was sanitized. Worst uhaul rental we have ever had. It would have taken them 10 minutes to clean it. We had to sanitize it before we loaded our daughters belongings.

We reserved a tow dolly, and when we got there they didn't have one. We got a trailer instead. I was lied to by an associate named Tanya who set up the reservation and I asked about extra day charges of which I was lied to. Will never use u haul again. Rick was great along with another man. They did a great job of securing the car on the trailer.

The owner did not have my key for my Sunday pick up (I scheduled a hands free pick up) so I had to change the moving date. He never apologized and was very flat The next day when I rented the truck for the SECOND time. His carelessness costs me time and money as well as a lot of frustration for my daughter as we were moving her into her college dorms.

We rented a utility trailer and had a positive experience. We went the day prior to our rental to get our truck approved and were happy that we "passed" but a little disappointed that it didn't seem to be a necessary trip for us to make. The employee was accommodating, gracious and helpful hooking up the trailer and getting us on our way. There were even garden vegetables that he shared with us!

Nothing everything was great

Facility was closed when I returned. But the On-line return was easy.

My experience with the Warsaw U Haul store was the best I have had over the years of renting trucks.

Have a person working the hrs from 4 to 11pm. To help with check in. Paperwork.

Can't think of any changes needed.I've used your services twice and had very good experience!!Thank You??????

Tanya and Mike were every helpful in giving me 1 extra day into my rental due to various technical reasons. HIghly recommend

Was really happy with service and everyone was so helpful.

Nothing that I can think of.

Good experience overall.

I was charged a two day rental for a utility dolly that I never used.

Wonderful experience. Very much worth the money. Thank you so much for saving me money and providing a very much needed service. Thanks

Again very efficient and friendly and great to do business with.

aLWAYS A GOOD CHOICE.

Staff very nice

Agent was courteous and helpful in identifying the trailer I had requested, it was ready to go. He did the hook-up to my hitch, as well as the electrical connection. We checked the lights and we were down the road. Smooth as silk.

Nice people to work with truck was clean and ready to go only down fall was the original location I wanted to pick the truck up at dident have the equipment other than that excellent service