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LUCAS T
Customer Reviews for 30 West Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I spoke to the team at 30 West Auto Sales on the phone about returning my rental via the drop box. They were helpful, friendly, and very knowledgeable! My experience with them was positive and provided me with the tools that I needed to return the rental without any issues.
Jeremiah HDrop off location was closed
MICHAEL MI was there when they were closed so no body was able to be helpful
MAXWELL SNo complaints! Everything went smoothly. Lower rates.haha Thank you!
KENT FEverything went as planned and no problems the unit was very clean
BRUCE DThe truck was in bad shape steering was qns adlinement was off the was missing drivers side sun visor
JAMES LPlease tell your customers they do not automatically need to use the U-Haul website. The transaction can be accomplished on line or in person. Thanks for running an efficient operation.
THOMAS HThe staff was professional and everything was well explained.
BELINDA SThe furniture and appliance dolly were not in the truck. The truck had not been cleaned and had water in the storage part. The window of the cab had been left open, and water had rained into it. The cab smelled like someone had smoked a full pack of cigarettes in it. The gas had only been filled to 7/16 not half like it's supposed to be.
Brandon WThe movers we used through U-Haul were exceptional. They were extremely professional, courteous, respectful and a joy to work with. I would recommend those movers to everyone!
WILLIAM WExcellent customer service
ROBERT MWould appreciate if you would update the Saturday hours on website. Was still able to drop the trailer, just would have felt better talking to someone.
MICHAEL MNothing, this location is always clean, professional, and fast
FRANKLIN EClean but after getting on the road wiper blade was missing. Thankful just an hour one way trip.
John MBetter looking staff at rental center, those guys were great though ;-)
GREGORY BPick up/drop off after hours was a smooth transaction.
Bryce P30 West was the third U-Haul location that I checked to rent a car dolly. The first location in my local town of North Manchester did not have the needed equipment. The second location (in Warsaw, 25 miles from me) had one car dolly in inventory but one of the tail lights was not working. 30 West had multiple units in inventory, but the first one they rented to me also had a non-functioning tail light. Fortunately, the lights on their second unit worked and I was able to continue with the rental. Once connected, the dolly worked well. Even with the car loaded on the dolly it followed the truck smoothly and without issue. 30 West took good care of me through the transfer from the original rental location, the equipment lighting issue, the cold and the snow. I will not hesitate to use them again should the need arise.
STEPHEN JOnce again... you miss the mark with these benign generic questions. I understand now why your employees do the minimum to provide a good customer experience.
MICHAEL LVery nice location. Very friendly staff and helpful. I would rent again from here and recommend to friends and family.
BENJAMIN CGet better people to not mess things up on computer, get new location###
tanya k30 West was very helpful.
RICKY CClean vehicle would be nice
CYNTHIA LI would definitely rent from them again.
MARCUS GFat and easy service. Customer service was 11/10 great people!
SHAWN AVery efficient and also helpful with suggestions
THOMAS HThe staff at the drop-off location was very helpful. Before I was able to exit my truck, a staff member showed me where to park the trailer. He then unhitched the trailer by himself. I didn't have to get out of my truck. I will probably be making at least one more reservation to Warsaw, IN, and I will request this drop-off location.
Ron SGREAT, GREAT, GREAT!
KELLY LDropped off at night. Didn’t meet with anyone.
Lisa AProfessional and I really enjoy using this place
DAVID FNothing! Smooth operation and easy to do.
YOLANDA HThe only issue was, we had requested additional furniture dolly carts and they didn't have them. Only had one and we had alot of heavy office furniture suites to move
ROY WAlways a great product and price! Service is really good as well.
KELLY Lnothing
STEPHANIE MNothing to improve. The people at 30 West Auto were very easy to work with and accommodating. Great experience.
JOHN HGo to location for years
ZANE HI had a long distance one-way rental and received a new truck that made all the difference, no worries. The truck was immaculate when I received it.
Thomas BThe rates were much higher than my rental from Nashville TN. For my 4x8 trailer. Double in price.
Lee FNice place. Nice staff. I reserved a 20 ft truck on line. Picked it up the next day , a very streamlined operation. By the time we had the paperwork filled out they had the unit pulled up out front and ready to go.
Nathan HEverything went well.
RICHARD Tlarge lot made parking with a trailer easy. Large inventory.
Stephen TQuick, easy and great location.
SANDRA Gbest around!
JULIAN MMike was very helpful, and they stayed open late so we could get our motorcycle trailer.
Michael WGot here a little past closing but online checkin went smoothly. Plenty of space to park the truck and easy to find the key drop off. Simple quick process.
ROBERT SYou did good
JACK GGreat service and customer friendly.
ronald m