Customer Reviews for 30 West Auto Sales & Service Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of 30 West Auto Sales & Service Inc
Matthew B. on
I've rented form this location several times. Always goes smoothly.
Carol W. on
Not a thing was a perfect move. Thank you!!
Nathan A. on
The guys at this location are rude. Went to check out a 15' 3 days prior to the move no problem. Get there the day of the move and ask for an upgrade and the guy scoffed at me telling me all the 20's are rented out, meanwhile they had plenty in the parking lot. Even upon bringing back the unit they still had 20's and none of the other vehicles even moved. second issue I had is with the billing, I got charged 130.25 no issue there, I did the self check in, everything is good. a couple of days later i have another charge for 38.76, which I'm pretty sure is for the inspection that I already did and submitted. When I brought it back that night. I'd call this location but they seem unhelpful. I'd like my money back but at this point I'd like to be done with them.
Pamela K. on
Very nice location with nice employees. Made our moving a better-than-expected experience!
DAVE K. on
Having to set up an account in your website to complete the transaction was a disaster. My password for phones and my business computer got changed - I can’t get into my Google business email account today. This is a very serious problem for me
David S. on
Helpful and polite personnel. They took care of all the hook ups and made sure everything was in good working condition before I left the lot.
Leslie H. on
Was an hour late trying to get the code to unlock cargo to get keys to the truck. We returned the truck less than 8 hours later clean and with the same amount of fuel and we were charged an additional $40 cleaning fee. I personally swept out the cargo area and wiped down the inside of the truck. I’m extremely upset about the additional charge.
ALLEN B. on
Dropoff should have been open til 3 -4 according to website. We were there at 1 and no one was there.
William B. on
Very easy to work with even when one is not sure how their situation will work out. Very flexable.
Dharani Thej E. on
Never thought the rental process would be this quick and this easy. Would definitely recommend using U-Haul for any kind of move.
Matt B. on
Rented here before. Very good people to work with.
Crissie G. on
I was supposed to be compensated mileage because the pickup location was not the one selected. Ned at the scheduling desk assured me he would do so but definitely not on the bill.
Michael L. on
The only issue was the surge brake system it was evidently out of fluid when I picked up trailer. I filled it and the brakes still did not respond. Good thing I had a big truck towing it. We made it to Portland with no other issues but that trailer needs to be checked before someone hooks up to it with a small vehicle.