Moving Truck Rental in Warsaw, IN at Warsaw Custom Rentals

Dont charge so much!!! I paid $142 to go from one end of town to the other!!! 42 miles in all! Ridiculous. Plus 23 in gas!!! Wow. Theives!!!

Pick up and drop off in Colorado took only minutes. Perfect.

Truck ran beautifully, everyone we dealt with on each side of the one way rental was efficient and pleasant and the truck was perfectly sized for what we needed to move.

The location did not have the truck that I ordered even though I confirmed 3 times a couple days prior to picking up my reservation. Luckily Anthony from the 24/7 help center was there to ensure I got a truck with no extra cost and everything worked out.

nothing against this location at all however I reserved a 26ft truck and UHAUL called 2 days before and said I could only get a 17 ft truck and they would credit some miles, and that did NOT happen

Great service and an excellent condition vehicle

It's just a small location there's nothing wrong with it

Took care of my Sunday 24/hrs drop-off without a smile. Recommended customer service.

Very dirty. Cab not cleaned prior to my rental. Very loud and bumpy ride. After I dropped off the truck, they put it back out with the others to be rented again...no sign of them cleaning it out. Poorly explained items I was signing, they acted like I was bothering them. Will not go to this location again, and will consider whether or not I ever use uhaul in the future

Friendly team.

Well I set it up on line. The web informed me that I would pick up the truck at Winona Avenue site. But it was actually at the Old US 30 site on the other end town. That would have been good to know ahead of time. Thanks.

I was originally scheduled to pick up my rental at 8 am. I had reserved it with my account, but listed my fiance as the driver. The online reservation was accepted with all of his info. Upon arrival I had to use self check out for the truck as the location was closed for the holiday. After spending 35 minutes trying to complete the steps to the app in sub zero weather, a message popped up saying that my rental was now denied due to information not matching the account. This is from the live rep with the screen name Tamara who confirms your info, I began to ask a question and received an auto message that gave me a phone number to call an hour from then and within seconds the ability to communicate was cut off. I did not have another hour to wait therfore I cancelled my reservation and re reserved it with me as the driver, even though I felt very uncomfortable driving the vehicle. After another 30 minutes of the estimated "10 minute" self check out I'm back at the same step with another live rep, who keeps asking for alternate contacts. So I give her the information, I then receive a message that, the alternate contact number went to voicemail and I had to give another. This rep was calling my alternate contacts early in the morning, and had not even attempted to contact my personal phone. Once an alternate was reached, my rental was approved. This is now 1 hour and 15 minutes from when I initially began this process from the first reservation, all the while sitting in my vehicle with it running because the outside temp was -4. I get into the rental and attempt to turn the key and of course it wont turn. I spent 5 minutes moving the steering wheel back and forth until it was in just the right position to disengage the ignition lock (and continued to repeat this process each time I had to start it all day). After it warms up I drive to my location and open up the back to discover a garage door holder and a pallet in the back, that I did not request. I removed the items to load my own items, then returned them with the rental. At return time I again had to go through the self service system. At the end it popped up asking how I wanted to pay. This same message had popped up at picked up as well and I had already paid for the rental, the miles that I did use and 30 additional miles, because I had over estimated. I quickly checked my bank account and the money had already been processed from the pick up. No where did it give me an option to state that I had already paid. I had to submit a dispute for the charges just to finish the return process. This being said, this auto check out process is a joke. And the glitches are costing people a ton of time, in my case nearly a quarter tank of gas just to stay warm while I battled the app, and money as you almost succussfully tried to double charge me. Had I not looked at my account, I would have paid the total a second time. I will never use this company again and will be submitting this review to all

Mrs Jackson was very knowledgeable. She was very polite and made me feel comfortable being there. Other UHAUL location I was made to feel like an inconvenience.

Clean new low mileage trucks.

the floor of the cargo box was dirty. had to sweep it out before I loaded boxes. also the headlight controls knob was loose, I had to adjust it with both hands in order to use it.

The people at this location are wonderful. Always helpful, nice, provide nice / clean equipment. As long as they are there, I will ALWAYS rent from there!

Did not have ready for pickup,- did not realize I ordered a refrigerator dolly & 12 blankets. Came out with 6, I said O.K..

The ignition key when fully inserted would not turn. After many times trying to start the truck I found that pulling the key out approximately 1/4" allowed me to turn the key. Everything else was fine.

The people there were very friendly and helpful. Will use this location again, if I need a truck.

The truck was very dirty when we received it. We took pictures of it already to be safe. We're charged $55 for it and when we spoke to the representative he is arguing with us. I have used U-haul before and was a pleasant experience but this location is a disaster. I will never recommend this location to anyone . Thank you for this amazing service . I know I don't have to go to you guys anymore .

I was charged $200 more than what I was supposed to LOL. Gave my dad $200 cash as a reimbursement although I'm 2 hours away

I did not know from one day to the next what size truck I was actually going to get the morning that I arrived. When you are guaranteed a truck, you should get that size truck. I did, in the end, but for several days I thought we were getting one size smaller.

Probably the only thing I can think of is to ask the customer when they request a moving van (not a trailer) is if they need one with a loading ramp. I did not know that the 10 foot ones did not have one. It worked out OK - but I had assumed. I don't rent moving vans that often.