Customer Reviews for 30 West Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)

888 reviews

1020 W Lake St   Warsaw, IN 46580

(574) 268-5373

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(574) 268-5373

1020 W Lake St
Warsaw, IN 46580

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice folks running the show

William W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

We did have to clean the cab interior but the owners of the Warsaw location more than made up for it. They are extremely nice people and obviously care about their customers. Working with them was a fantastic experience and I highly recommend them for your moving needs.

Steven D. 
Rating:
4.0

none really. We were happy with the condition of the trailer.....clean inside, etc. Also, I was impressed at how easy it was to pull and with the 6X9 we didn't even have to swing out to be able to make turns. It was easy to handle behind our SUV. Still not easy to back up, but I just looked for places that I would be able to pull on through. No problem.

Linda T. 
Rating:
5.0

Everything was great!

John V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
4.0

Customer did not leave a comment.

Ronny A. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
2.0

The gentleman who started helping us was great. When the woman took over, it was like we were inconveniencing her. She was short with us and quite rude. I couldn't get out of there fast enough.

William M. 
Rating:
5.0

Not a thing! Another quick, easy, efficient rental with you guys!!

John M. 
Rating:
5.0

Your truck service is really handy to have for those who don't own a truck.

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Very nice people

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
2.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

I always do business there when I need to rent a truck trailer or dolly. Always very helpful and courteous

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

angela Z. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Have a cold drink ready when you get back

Franklin D. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
4.0

The AC didn't work at all and the vehicle really needed an alignment

Shanna B. 
Rating:
5.0

All good

Jeffery M. 
Rating:
5.0

All ways get good service.

Scott A M. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

This office was very helpful and easy to work with.

William C. 
Rating:
1.0

Horrible experience

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
3.0

Better maintenance on trailers, electrical connections and safety chains rubber slip-covers. Picked up trailer to haul motorcycle and had no lights for trailer? Personnel on site checked trailer/power from tow vehicle and stated the problem was with the tow vehicle and suggested taking it somewhere to be fixed. Took it to service station and they corrected corroded contacts, both on the tow vehicle and trailer. This is the second time at this location there were electrical issues with the trailer. First time, the trailer was switched with a second trailer and issue corrected? The rubber slip covers for the safety chains had dry rot on a coupe and were in need of replacement?

Wayne O. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
4.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Everything is good vehicles kept in goodvshape

DENISE R. 
Rating:
5.0

Nothing. Great customer service.

Evelyn T. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
3.0

Drop off went fine.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Puneet S. 
Rating:
5.0

Customer did not leave a comment.

CARTAGENA V. 
Rating:
5.0

Very friendly and helpful folks

Terence H. 
Rating:
5.0

The drop off app was quick and convenient.

Amy C. 
Rating:
5.0

The location pick up was fairly close and the staff was easy to work with

Jason T. 
Rating:
4.0

I tried to use the app. I did not like the app.

Peter W. 
Rating:
5.0

Dolly trailer has a loose fender light was taped in place worked ok . Tires had a lot of wear

Gary T. 
Rating:
4.0

Customer did not leave a comment.

Britt B. 
Rating:
5.0

My reservation was not there, but they did everything possible to find something we could use, and compensated us for the error, even though it was booked online rather than through them personally.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
4.0

Dropped off our truck at just the right time. Someone had come in looking to rent a truck 1-way and none of the trucks this location had were available 1-way. So they instantly were given the truck we returned.

EDWARD O. 
Rating:
5.0

Customer did not leave a comment.

SARA H. 
Rating:
5.0

Customer did not leave a comment.

Hope B. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
4.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Always friendly and helpful.

MARK S. 
Rating:
4.0

The Uhaul experience was horrible! I have used uhaul for over 30 years and I have never been so disappointed in all the 30 years! I will no longer be using Uhaul for any services and will be sure to let people who ask me know what a horrible ordeal this move was.

Lawrence W. 
Rating:
1.0

Called 3 times to change our location. Last time was the night before our move. We had to drive an hour to pick up our truck

Ryan B. 
Rating:
5.0

Location was clean, and very handy to our ultimate storage location. lady behind the counter provided Great customer service; very personable and attentive.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Bret H. 
Rating:
4.0

Told them AC didn't work guy laughed said at least it's goi g to get cooler out

Jason H. 
Rating:
4.0

We rented 2 packs of packing blankets (supposed to be 6 per bag). We received 6 clean & dry blankets in an unopened bag, but 4 blankets were removed from a different unit along with 2 still folded, the 4 were wet and unusable when packing items that required clean & dry blankets.

Richard H. 
Rating:
5.0

The problem was when I got to pick up my truck the truck was in available for rental what were the owner was picking up his son's bike and stopped in and was able to check in the truck, then when I went to go pick my trailer up I'm supposed to have an open trailer going one way open in trailers don't go out of town please fix this is a problem

Joseph C. 
Rating:
5.0

Customer service at drop off was great, very friendly and helpful staff.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

The truck I drove was underpowered but did ok. There was something loose in the steering of it. You could feel it when you hit a bump. I was very satisfied with 30 West auto sales. They got me in and out quick. Overall my experience was very good. I would use your services again if I needed to.

Jim R. 
Rating:
1.0

UHaul Changed rental to be picked up in South Bend without notifying me. Was on the phone with customer service for 2 hrs to get it worked out. Had to use a smaller truck then originally reserved.

Michael S. 
Rating:
3.0

Our truck pick up was three hours late. We were already time crunched, and not being able to pick up a truck that I reserved weeks ago was really frustrating. It would have been nice to be offered either a bigger truck at the same rate or a discounted rate for the inconvenience

Palani P. 
Rating:
5.0

U haul app says poor connection takes forever

James S. 
Rating:
5.0

Very good experience.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
4.0

The trailer's latch was broken. Door came open as we were traveling before we were able to purchase a lock. It appears that we were given the oldest trailer on the lot. The other's had the proper safety latch.

Kristi B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery G. 
Rating:
5.0

The ratchets were very corroded and did not disengage very well. Would not say this is the fault of this location as these trailers are moved all over. but basic maintenance of these would make using them easier. Thanks!

Todd P. 
Rating:
5.0

Need to grease pivot points and shorten safety chains

Terry R. 
Rating:
5.0

Great people and equipment at this location! I have used them several times and will continue to come here.

Timothy P. 
Rating:
5.0

An updated truck would have been nicer but it worked

Cristina L. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
4.0

Customer did not leave a comment.

Dayna S. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

The employees were very helpful in getting us hooked up and on our way!

David B. 
Rating:
5.0

Nothing The go out and hook the trailer up and make sure the lights work and all is good I will always go to this location unless they don't have what I need

Franklin E. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Will not rent from this location due to bad customer service, but will drop off our rentals due to being close to our home.

German G. 
Rating:
5.0

Did after hours drop off

James T. 
No reviews have been submitted for this location.

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