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Grady H
Customer Reviews for 3003 Scarlett Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility was so impressively run. Would use these services again if needed in a heartbeat.
BARBARA H | Overall ExperienceA little glitch when we arrived to pick up the U-Haul - no one was there, and we had to make a call. Someone showed up within minutes and we were on our way - only thing missing were two big, strong men to help us with the moving!!!!
Terry MThe gentleman that assisted me with my storage rental was polite, respectful, curious, and professional.
David B | ReservationThe guy was very professional and patient!!!
SHAYLA DI was charged for a dolly that was not at the location. I had no idea the pick up process would be so lengthy and detailed. If I had a warning I'd have been there earlier. The location didn't feel safe to be dealing with all the steps it took to retrieve truck.
Dena MWe arrived on sunday and the location was closed. Like they said on the location paper. We called when we arrived. They answered as soon as we called. We left the trailer in the parking and the day after we received the confirmation that every thing is good. We had a very good service even if they were closed. Thank you!
DANIEL LThe property manager, Aaron, was very helpful and friendly, he went out of his way to help me with a mechanical issue with my vehicle.
Larry E | Overall ExperienceI originally had reservations at the uhaul on altama but when I got there they didn't have a vehicle for me, then they sent me to the one on Scarlett st and the guy was kind and courteous and understood everything I needed...
ANDRETTA BGreat, friendly Onsite representative
Norman WN/A
DALTON SGentleman at the front desk was very polite and professional.
Gifford PFront office is very helpful and responsive!
Caroline F | Overall ExperienceIt would help to have the spaces numbered when you receive a text that says to drop the trailer in space 3003. Not a single space was numbered!!
Wendy BThe guy was helpful and knowledgeable and helped us hook up the trailer swiftly and efficiently
IKE Ki can never get my tax exempt receipts, I'm having to call for days to get them.
GLYNN CStore manager was best experience I have had! Awesome! Thanks again!
Patrick ASite was closed when I dropped off.
Scott EEverything here was outstanding! Easy to get in and out, and the gentleman helping me went above and beyond to help me get the trailer hitch since they did not have what I purchased in stock. He suggested a place to buy one and helped me install. Then helped me load the car and get it strapped in. Excellent experience!
Bradley MMore lighting after hours
Keith CManagement was very friendly and informative, it is the place to rent storage and rental equipment. Highly recommend 👌
Thomas L | Overall ExperienceFast, efficient and professional. Nice job, U-Haul!
Tim MU-Haul needs to be aware of how bad a location can be (Hidden Treasure - 3116 Johnston Cir, Brunswick, GA 31520). This location (Hidden Treasure - 3116 Johnston Cir, Brunswick, GA 31520) should NOT listed as a dealer! Talk about a bad presentation of the organization! I made a reservation online to pick-up on Wednesday 12-6-23 at 12:00 PM. Got to the location & the 10" Truck on sitting outside in front on the building. HOWEVER, the building was closed & run down surrounded by abandoned buildings in a run down neighborhood. The sign on the door said would return at 6:00 PM! The hours posted online said Wed. 10 am to 2 pm. I got on the phone & coordinated with the 3003 Scarlett Storage location in Brunswick who provided the truck I had a reservation for. When I got to this location, many vehicles were on the lot but the gates to this location were locked. I called the location & the gentleman I spoke to said he would be there in 5 minutes. Once he arrived everything was perfect. The bottom line was that this whole experience created a significant delay in getting a vehicle even though I put all of my information in online prior to going out to pick it up.
Rhett RGreat service. Equipment broke down
Daniel CGreat, super nice and helpful.
Cameron FThey were not open on a Saturday afternoon, no personnel. It was difficult to find. Just a big open parking lot. Sure hope they have cameras to monitor activity. Did not feel overly confident dropping off here.
Ricardo TI have no complaints. It was easy and fast to rent and I was happy
Brenita AI returned a trailer after hours. The address was closed, not easily found, and it was a fenced storage area with a security gate. I had to leave the trailer in a parking lot which made me uneasy because it seemed like it could be stolen. Except for a helpful individual I would never have found the location.
Daniel WI appreciated Aaron's help and assistance. He was friendly and courteous. I was nervous about renting a u-haul to drive for the first time and he gave me lots of pointers.
Heather CGreat service and the truck was ready when we arrived. Agent was very helpful and friendly.
GERALD KGreat service, thanks!
Richard SNone
James K