Set expectations on how long the process will be when picking up the vehicle. It took over 40 minutes of verification and waiting on customer service to complete the process. If I had known it would take that long I would have arrived earlier
Nichola S
Customer Reviews for 316 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the 4 years that we leased a unit at this location, the staff and the service have been amazing! We are grateful to have been able to experience no issues during our time with 316 Self Storage.
Patrick B | Overall ExperienceAppreciated quick response to calls
William C | Overall ExperienceHad to use the U-Haul app to obtain the vehicle. I'm old. My data plan is not very robust. The pick up site had WiFi but no internet. After the long sign in period to get the key I started the vehicle. The check engine light stayed on. I turned the engine off and called U-Haul. The U-haul representative informed me I should drive the vehicle despite the check engine light and a U-Haul mechanic would only be dispatched if the vehicle was broken down on the side of the road.The truck did not experience a mechanical failure on my trip and the vehicle was returned without incident.
BARBARA MEverything was perfect
KATHRYN HThis was our 3rd time in renting a moving truck from this U-Haul provider. The process for checking in for pick-up and returning the vehicle is simple and efficient. Staff is always friendly and makes the the entire process easy, to include closing out the rental return then following up with an electronic receipt for services and products used.
DONALD BGreat customer service the most helpful and kind people you can ever meet.
SHAYFONYIA R | Overall ExperienceIn my 10 years experience as a mover using uhauls for small jobs and jobs that needed a shuttle through uhaul I can say that this has easily been the smoothest rental I've ever had... twice in a row.
Brian WThe owners were very friendly, helpful and professional. Will definitely use again!
REGINA JExcellent customer service
MANUEL PThe staff is very friendly and helpful when renting and when you move out.Easy access in and out any time of day or night. Will use them again.
Mike H | Overall ExperienceExcellent customer service, very quick and professional. Explained everything about the truck and trailer during the inspection. We needed to make a last minute adjustment and she was very accommodating. The truck and trailer both traveled perfectly and both were clean at the time of pick. Highly recommend this Winder location.
LYLE NI was overcharged for gas. I took a picture of the gas tank meter when I picked it up and they should have charged me for one gallon but charged me for 3.
ANNE RAwesome people. A great experience.
George R | Overall ExperienceVery Friendly and extremely helpful. Could not ask for a better experience.
CHRISTOPHER HEverything was great super easy to do business with. The owners were so kind and very helpful.
Michelle J | Overall ExperienceIt’s always a great experience with these guys they are the only people I deal with when it co Es to U Haul
ADRIAN BI really love the service they provide me, I really recommend this place, nice people.
DAVID LThe U-Haul only had 1/4 of a tank of gas. It would be nice for the U-Haul trucks to at least have a 1/2 tank of gas. Also, you charge too much for gas if the customer doesn’t fill the tank back up. It is absolutely laughable that you charged me for gas that wasn’t actually in the tank. I took pictures of the odometer and gas meter before driving off the premises. I’m not sure if I would want to use your services again nor refer to friends and colleagues. The inside of the U-Haul had a terrible odor. It was nauseating, had to roll the windows down to tolerate the stinky smell.
Aungela WN/a
JAKE BEveryone at this facility is very caring and helpful. I want to personally thank Bill for going above and beyond for us at all times
Richard O | Overall ExperienceThe pick-up/ drop-off location was supper nice and the owner was very helpful, but my overall UHal experience was terrible!
JACOB HI recommend them highly if you needed help with anything they were more than happy to oblige
Hadley B | Overall ExperienceBill and his family are the definition of hospitality! While dropping a trailer off after hours, bill was still on site and we started talking. It had been a long day of driving and we had a huge issue with the storage facility that we were suppose to use. It was late and we were struggling. Bill told me to come by in the morning and he would help us out. Not only did he provide us with 2 new units at a fair price, he also continuously offered to help us out. As all of the help that we had the day before was busy. Through our time there he and his family were always courteous and checked in. The facilities were always maintained and well taken care of, making it reassuring that our stuff was save. When we moved out everything went smoothly as well. If you need a place to store your stuff, this is the place! Thank you guys for everything!
TIMOTHY C | Overall ExperienceIt’s 7/9 I am scheduled for 7/12. Even the email with the link to leave comments indicates 7/12. it states it as if 712 is in the past… I’m sure it’s a software thing, but I haven’t moved in yet. That being said, the interaction I’ve had with the staff as I plan to use. The storage facility have been great, super friendly and helpful :)
Michelle J | ReservationThe employee was very accommodating.
JEREL DGreat customer service. Nice, clean units. I also rented a Uhaul from them. Again, great customer service.
SHELLEY N | Overall ExperienceFirst off rented from 1 place 4 days before rental was to be picked up and they re routed it to another facility and did NOT CALL TO TELL ANYONE, HAD TO FIND OUT THROUGH THE APP!!! Rented a 20 foot for a 24 hour rental and was told the person who rented it called and decided that they wanted it for an extra day so they was keeping IT, wasn't called til the morning of to let us know . Did not know til I GOT there to pick up truck that they changed it to the 26 foot cause said person kept for extra night! WHICH WHEN SOMEONE HAS A RESERVATION FOR A TRUCK WE SHOULD BE ABLE TO GET THE TRUCK!!! A UHUAL PROBLEM!! Then when they asked what time it would be returned wanted to know could we return a little earlier due to it being an out of town truck, which wasnt A ME PROBLEM when whomever let them keep the 20 when we had a RESERVATION!!!
Holly PNothing everything was excellent.
Troy P316 self storage is awesome, they answered all my towing questions and are super easy to get to. I will definitely use 316 again.
James CConvenient, quick and excellent service
KYLE HI had to drive 6 miles out of my way to pick up at this location as this was not the original location that I was supposed to pick up from.. I was charged for 16 miles over the allotted amount of 39 miles. I should have been credited 6 miles.
Michael CYou need more vehicles for that location.. Thanks for your service.
NANAH YGreat U-Haul location. Truck ran great and the folks running this location were top notch. Highly recommend and will only use this location in the future.
ZACHARY CSmall lot to drop off truck.
Mark ZI really had a great experience using 316 storage. The owners and staff were always helpful and friendly. If I in the future need a storage unit again it will definitely be 316 storage.
Nikki D | Overall ExperienceWe have rented from 316 Self Storage 2 times and both times have had a great experience. The guy that works there is so nice and helpful. We will continue renting from him in the future.
Jennifer TGreat customer service! It was such a pleasure doing business, thank you!
Kimberly HMissing the dolly and blankets, had to pick up at another location
Nicole BStaff super nice, all facilities well maintained. Would use again if need arises.
SUZANNE O | Overall ExperienceGreat customer services.
LESHAWN SThe representative treated me well and get me on my way quickly. Thank you my friend. But I had a bad experience with the tow trailer, which I had to pick up at a different location. Which delayed my trip, by one extra day. The first issue was the original total price, was different, when I actually picked up the equipment. The 2nd issue was that the secure trap for the front wheel, was stuck in the ratchet. And I couldn't removed it, and the facility was already closed. So I had to wait the next day, to get some help. I placed my order for a 15 ft truck, a tow trailer, an appliance dolly, and some cardboard boxes. I also took the best insurance coverage plan for my travel. The confirmation email showed that the trailer, would cost me $100.00. But when I went to pick up the trailer, I was told that the trailer is $200.00, plus $56.00 for insurance. So I told the guy that when I included insurance for my trip. It showed $139.00 for everything. But he said that the insurance I took, did not include the trailer. So I explained to him, that I choose everything I wanted, before the insurance. So the insurance quote I received, should cover everything. He said no. So the bottom line is this, I had to pay $150.00 more, than what was first quoted to me. I never received the boxes and I also forgot to ask for them.
Patrick EVery nice people there. Hospitable, fast check in and cordial.
Carmen SThe staff should know how to hook up/use ALL the equipment offered including dolleys and truck ramps.
Thane GWas cursed by the agent
Zane HNice facility with helpful and pleasant staff
Paula B | ReservationNice, easy to access and clean facility, but the management here is outstanding. I have used a lot of storage places over the past 20 years, some good and some great, but the experience I have had with 316 Self Storage is at the top.
IVAN R | Overall ExperienceGreat custom service experience. Equipment operated as intended. If you read this Bill, thanks!
Jaime CI liked the location - however, there were some problems with my van - and when I was checking it in on the app - it wouldn't go to next step when I listed problems! The problems could be serious - and cause a terrible accident if not fixed!!!! THE BRAKE LIGHTS DID NOT WORK THE LEFT TURN SIGNAL DID NOT WORK THE APP DID NOT WORK PROPERLY AT TURN IN
Maria SThank you for saving th day for us ❤️
Michael WFriendly and great customer service.
BRIAN SN/A
Mitchell BI will always go back to this U-Haul no matter what. The customer service was excellent very kind and loving people, my kind of place.
Samantha SBill Main and his staff are very professional, helpful, and efficient.
Scott MGreat customer care and super friendly staff!
Jackson rEverything was great!
SHANNA RThank you for the great service, clean truck, and inviting location.
Eric Pvery friendly and professional.
John HCommunication about requested items. The items I requested were not in the truck nor available when I arrived and I was still charged for them.
Kevin GNo improvements needed for this location; Very friendly and caring; Made everything easy and seamless.
VICKIE JStaff was great.
Julia fAlways a pleasure renting from 316 Self Storage in Bethlehem, Georgia! These people are always friendly and professional! Thank you again for another flawless rental experience!
AARON CCompletely satisfied! Great people!
Lawrence WThis is a very convenient location. The staff are very responsive and pleasant to work with. I highly recommend 316 Self Storage for your Storage needs!
Sandi C | Overall ExperienceSo friendly and helpful. One the best experiences renting a truck. I would use them again and again!!!
Andre TAwesome experience with the staff and facility! Highly recommend using facility. Staff is friendly and helpful! Facility is clean and you can tell the people take pride in their work!
Stephanie C | Overall ExperienceBill and his wife Darlene do a great job. They are always friendly very respectful. The storage Lots are well maintained and Bill very helpful when checking in. I would highly recommend their facility to anyone.
ROBERT S | Overall ExperienceBeat facility we have ever used. Super clean and very friendly people. Highly recommend!
Teri M | Overall Experience316 Self Storage was exactly what my wife and I were looking for. A clean and secure place to store our things for a while until our new house was built. If you’re needing storage in the Winder/Bethlehem/Statham area you can beat this place.
Kevin T | Overall ExperienceA smaller place with a few units. Very easy access and was very convenient for me during my move. I would definitely recommend this place.
Kevin G | Overall ExperienceGreat facilities. Friendly staff very clean and safe.
JOHNATHON B | Overall Experience