Customer Reviews for 321 Smoke Shop
(U-Haul Neighborhood Dealer)

100 reviews

1805 E Lamar Alexander Pkwy   Maryville, TN 37804

(865) 982-3522

Hours

  • Mon–Sat
    10 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 10:00 am - 3:00 pm
  • 12/31/2022: 10:00 am - 5:00 pm

Services at this Location:

Contact Us

(865) 982-3522

1805 E Lamar Alexander Pkwy
Maryville, TN 37804

Services at this Location:

Hours

  • Mon–Sat
    10 am–5 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022: 10:00 am - 3:00 pm
  • 12/31/2022: 10:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The only problem I had is when you got above 35 it started shaking and trying to go up a small hill it was struggling and when you turn to the right it sound like your ball joint is about to go out on it if you have any questions or anything about it you can call me at 865-247-3240 but other now it was an awesome truck since I had a little bit of problems maybe I could get a discount next time I have to use y'all

Jennifer S. 
Rating:
1.0

Customer did not leave a comment.

Melissa M. 
Rating:
4.0

I was INUNDATED with numerous emails and texts, and the online process is overly complex with all the miscellaneous selection options. Just all too much for a simple $56 rental. Disappointing

Mike B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
4.0

Very nice people! The asked me to back it in a certain spot and when I said I can't back it in they gladly did it!

Keiki M. 
Rating:
2.0

Front safety chain on auto transporter was not available and I had a time commitment to make so I drove inadequately protected and without the equipment UHaul specifies. Additionally I checked tire temps with a quick ‘back of hand' walk around and DS Rear tire on transportes was hot. No evidence of tread or sidewalk separation, however tire pressure was 28 psi and all others were at 60. Total downtime was 3 hours and waited 2 hours for repair tech to complete the repair, partially due to his ineptitude to replace the wheel/tire which was the offender. He didn't read the work order, nor listen to me when I pointed to the problem tire. Terrible experience. I hate using UHAUL because your equipment has a problem, is not at the pickup location as promised, the staff at only marginally able and your costs have always been pricier than I can justify and only keep increasing. I'm buying my own transporter and maintaining it myself. This way I can trust it

Richard R. 
Rating:
4.0

The place is a smoke and vape shop that happens to do UHaul rentals. The attendant wore rubber open toed open heeled rubber sandals; stupid risky stuff to wear around heavy gear. Hard to back trailer in due to strange curbing.

Richard R. 
Rating:
5.0

Great people and good service.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Nolan M. 
Rating:
5.0

Gentlemen working were very friendly. Check out was quick, yet thorough. I couldn't have asked for a better return site.

Eric B. 
Rating:
5.0

Fast

Jeff R. 
Rating:
2.0

reservation process was horrible. Did not get phone calls and did not get the right size truck. Likely will not choose to use UHaul again

Jean P. 
Rating:
5.0

Great experience. Lady was pleasant and welcoming and check out took less than a couple minutes! Thank you

Todd W. 
Rating:
5.0

Customer did not leave a comment.

stacy P. 
Rating:
3.0

Too far away from my home. It was a 45 min drive one way in another town.

James J. 
Rating:
3.0

We were familiar with the area and knew where to return it to.

Moses M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

The young man that waited on me was very nice, had everthing already and was a smooth transaction.

CYNTHIA R. 
Rating:
5.0

Customer did not leave a comment.

Judi S. 
Rating:
5.0

Customer did not leave a comment.

Raj B. 
Rating:
5.0

Customer did not leave a comment.

Bobby Z. 
Rating:
3.0

Customer did not leave a comment.

Don R. 
Rating:
4.0

Customer did not leave a comment.

William T. 
Rating:
3.0

Customer did not leave a comment.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
3.0

Customer did not leave a comment.

Demetrus B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
4.0

Customer did not leave a comment.

Cellostine W. 
Rating:
4.0

Customer did not leave a comment.

Jesse P. 
Rating:
3.0

Manager was lots of help.

Timothy H. 
Rating:
5.0

Great customer service

Johnny S. 
Rating:
1.0

Trailer had a flat tire , and I told them the day before when I looked at the trailer.

robert P. 
Rating:
5.0

I will rent again from that store

JAMES T. 
Rating:
3.0

Customer did not leave a comment.

ANGELA J. 
Rating:
2.0

On the phone. Told him I had a u-haul. Comment was write down miles and fuel. Told him a trailer. Just unhook it anywhere. Man came out he was helping . Said to me. Been nice if he would have helped you. Wat can I say.

KEITH M. 
Rating:
1.0

I was told one price , then charged something else. The 15 foot truck I was supposed to get was suddenly at another location , even though they knew a MONTH ahead of time. So I had to get a bigger truck or get charged more miles to go to the other location to get the correct truck. Good thing I don't plan on needing another truck in the future. If I do ever move again , maybe I'll just sell everything so I won't need a truck.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Donn P. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Great location. Efficient check in of the truck.

Mark W. 
Rating:
5.0

Great customer service as well.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE F. 
Rating:
2.0

Took forever for UHaul to call and verify me as a driver. Took almost 40 minutes to get verified and complete check-in and they did not extend my rental to make up for that time. PLEASE FIX THIS OR I WILL GO SOMEWHERE ELSE FOR MY NEXT RENTAL!

Noah H. 
Rating:
3.0

The mileage fee was not explained to me and I was charged .99 a mile for local moving. This was a complete rip off and I will never rent from UHaul again.

SCOTT B. 
Rating:
5.0

The guys were very nice and helpful .

Wayne P. 
Rating:
1.0

They need a PC to work on instead of trying to use their cell phone. It took 30 minutes to pickup truck. They would make me wait when a customer came in to buy something from the store. I was told all I was doing was renting a uhaul truck and they were paying customers for their business.

SHARON H. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Great customer service! Beyond measure!!

JOHNNY S. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
4.0

Customer did not leave a comment.

LANDON M. 
Rating:
5.0

Customer did not leave a comment.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

DERIK H. 
Rating:
3.0

Vehicle can had dog hair and for particles all over the place. Smelled like wet dog Clearly had not been checked on prior return The box was dirty and had wet mud in it. Luckily, the move I was doing was very short and limited. If it was a longer, more involved move I would have refused the equipment.

WES G. 
Rating:
5.0

The vehicle handled very well, in fact I wish I owned one. Great gas milage, and a very comfortable ride

JOSHUAH A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Make sure the right light break works

SERENA B. 
Rating:
4.0

Would not ordinarily recommend a smoke shop as a pick-up or drop-off location, but the staff was very friendly and helpful.

paul M. 
Rating:
5.0

He was able to get to us right away and checked everything over quickly. He noted the leak in the van.

RANDALL C. 
Rating:
5.0

Great job with friendly customer service rep. Great location.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
4.0

Directions were very unclear by attendant and we had to call customer service for directions for pick up and when to turn truck in. We finally got it figured out. Truck was excellent.

MARK E. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

Edmond L. 
Rating:
3.0

Get rid of fowl smell inside truck.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Bria M. 
Rating:
3.0

The location was a little tight for our 26 foot van. The man at the counter was helpful. But he was alone and it took a while to complete the check in.

STEVEN S. 
Rating:
1.0

This was not the location I chose… I was forced to use this one after my reservation location failed to have a trailer… This “owner” was too worried about selling bongs than help me… Also he charged me for insurance when I had denied it prior, did not provide any receipt, and no signatures

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
4.0

Great, courteous service.

GENE C. 
Rating:
5.0

Quicker rental agreements

BRYAN L. 
Rating:
5.0

Remove tons of furniture pads that was left in truck from another renter, that I didn't ask for took up a lot of space that I needed to use.

ROBERT P. 
Rating:
4.0

Very upset about above mentioned issues. Attendant was not bothered by my upset. Very nice.

Lisa M. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Fast, easy and friendly.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

JOHNWESLEY G. 
Rating:
2.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
1.0

Customer did not leave a comment.

SAMANTHA W. 
Rating:
5.0

Customer did not leave a comment.

LAURIE T. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY R. 
Rating:
4.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer service was also great.

ANTHONY L. 
Rating:
3.0

Customer did not leave a comment.

KAREN N. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
3.0

I tried to drop the trailer at this location first, then have my Uhaul unloaded. Can't take a couch out of the back with a car attached. The guy working there was very nice bit had no idea how to help remove my car from the trailer and unattached it from the truck. Won't be usong Uhaul again. Paid too much money to have such disorganization.

Walter S. 
Rating:
1.0

Customer did not leave a comment.

Ashley C. 
Rating:
3.0

I arrived at 7am as I was scheduled. I opened the app and it told me to come back at 9am when the store was open. It did not give me a code to retrieve my keys or anything. I called the customers service line to have to wait over an hour. That hour came and went with no help. I stayed on live chat the entire time to get zero help. That put me behind 2 hrs. This location was nice, clean, and friendly. It was the app and lack of customer service on the phone that was terrible.

Jason D. 
Rating:
1.0

Person that I spoke to me was not knowledgeable or pretended to not know. Charged me for after hours fee which I did not return after hours. Did nothing to remove charge, said ‘call u-haul' to address. When return truck parked wherever I was able to park in smal parking lot. Person insisted in me backing up truck, which I was not able to do as an inexperienced truck driver. In the end, person assisting me backed up the truck. This location is not suitable for a 26 foot truck!

Mark R. 
Rating:
5.0

Helpful and friendly, young people.

GLORIA W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Jedda B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
4.0

Customer did not leave a comment.

Guy K. 
No reviews have been submitted for this location.

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