I arrived at 7am as I was scheduled. I opened the app and it told me to come back at 9am when the store was open. It did not give me a code to retrieve my keys or anything. I called the customers service line to have to wait over an hour. That hour came and went with no help. I stayed on live chat the entire time to get zero help. That put me behind 2 hrs. This location was nice, clean, and friendly. It was the app and lack of customer service on the phone that was terrible.Jason D.
Customer Reviews for 321 Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person that I spoke to me was not knowledgeable or pretended to not know. Charged me for after hours fee which I did not return after hours. Did nothing to remove charge, said â€˜call u-haul' to address. When return truck parked wherever I was able to park in smal parking lot. Person insisted in me backing up truck, which I was not able to do as an inexperienced truck driver. In the end, person assisting me backed up the truck. This location is not suitable for a 26 foot truck!Mark R.
Helpful and friendly, young people.GLORIA W.
Customer did not leave a comment.Jonathan T.
Customer did not leave a comment.Jedda B.
Customer did not leave a comment.PHILIP C.
Customer did not leave a comment.Guy K.