Customer Reviews for 360 Express Mart
(U-Haul Neighborhood Dealer)

253 reviews

16717 Hull St Rd   Moseley, VA 23120

(804) 318-5308

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(804) 318-5308

16717 Hull St Rd
Moseley, VA 23120

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

Very easy process. Only used the van for about 1/2 hour but I got done what I needed to get done. Thank you for a pleasant experience.

JOHNCHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

TERRENCEANTHONY W. 
Rating:
3.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Very friendly location!

ILLANABRAHAM L. 
Rating:
2.0

communication difficult, my location changed at last minute without me being notified. I was told by person 4/16 everything was ready for myy nephew to pickup then on 4/17 he was told I had to be there- 30 mile drive-. Thank goodness after call to uhaul customer service a wonderful rep got things straight and he was able to leave

JOSEPHMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DERRICKDEVON W. 
Rating:
5.0

Drop off very easy

Howard M. 
Rating:
5.0

Customer did not leave a comment.

JANEEQUATAMARIA B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

Awful experience from the beginning. I thought the store manager was very nude and unprofessional. I reserved a truck online but for some reason my name was not showing correctly on the reservation. I could not pick up the truck at the time I requested and had to leave the store and returned hours later after calling U-Haul to get it straight which did not happen. Can someone call me to get this straighten out. I can be reached on my cellphone (804) 350-5850. Thanks

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Freda A. 
Rating:
5.0

Customer did not leave a comment.

JUSTINMICHAEL C. 
Rating:
1.0

Very unfriendly and the price went up about 200 dollars

SULMA G. 
Rating:
1.0

The store owner was rude and at times abrasive. I reserved a trailer TWICE online from my phone while in the store. The owner was not helpful in terms of explaining why my reservations were not showing on his system, despite me showing him the reservation number. I had to call 1-800 UHaul and stayed on hold for close to 30 minutes. I was on a time crunch. We originally only needed a trailer but ended up having to get a truck, despite the trailer being available for the time we needed it. The store owner said so himself. So we ended up paying over 3 TIMES AS MUCH for the truck. What happened when mileage was included in the rental or the mileage rate was way less that the $1.19 rate we were charged?!!?? It felt like highway robbery and I was UTTERLY DISAPPOINTED with this. I have never used moving equipment other than UHaul and I can assure you that I have absolutely no intentions of using this company's equipment again.

Selisha N. 
Rating:
5.0

Customer did not leave a comment.

SANTOSNAUDI M. 
Rating:
4.0

the truck was the size I wanted, clean and well maintained. Check in and check out were fast and easy.

TIMOTHYA B. 
Rating:
2.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

ISHAQSHAWQI A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Did note employees weren't wearing masks inside .

frank K. 
Rating:
5.0

Customer did not leave a comment.

THERESAC K. 
Rating:
1.0

Customer did not leave a comment.

denea W. 
Rating:
5.0

Nothing, everything was excellent.

WILLIAME B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMDONALD T. 
Rating:
5.0

Nothing, everything went well.

Jessica S. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

This location was perfect

ANNE S. 
Rating:
5.0

Good service.

DAVIDROSS F. 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

The location was to small of an area for the uhaul.

Clois S. 
Rating:
4.0

Customer did not leave a comment.

Miguel J. 
Rating:
5.0

Great customer service and very helpful and friendly staff. Truck was as expected.

Tyrone A. 
Rating:
5.0

Staff was helpful

MILTONFREDERICK T. 
Rating:
1.0

The tenant at the gas station was rude and unhelpful

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DENISR G. 
Rating:
2.0

Not sure what the retailer experience expectations are but it would be nice to get some assistance hitching a 6 x 12 trailer in the snow. I'll probably stick with visiting a corporate location moving forward.

Michael G. 
Rating:
2.0

Maintenance your truck!!

Daniel M. 
Rating:
2.0

I parked the truck and trailer in the back of the area and brought the key inside. The cashier who helped me asked if I was comfortable backing the truck into a spot with the trailer still attached without assistance which I told her I was not as I have never driven one before and avoided backing up the duration of the rental. She told me that was fine and asked me to move the truck to a different area which I did. I even ensured the trailer was as close to the spot she wanted me to back into as possible. About an hour later, they tried to charge me a $100 fee. I called and asked what it was for and it was explained to me that it was a “cleaning fee” for “not disconnecting the trailer”. No one explained to me I had to disconnect the trailer, or I would have. Even when I was asked if I was willing/able to back the trailer into a spot, it was not mentioned to disconnect it. Had I known I would be charged for it, I would have tried to figure something out. Instead I was told the manager was going to charge me, and the cashier didn't even know that was a policy. There was nothing about it in the contract and I returned the equipment the exact same way I picked it up. Just really bad customer service and trying to sneak a $100 fee on at the end is miserable. I have never once had any issue with renting a uhaul from a corporate store or a neighborhood dealer, but I will be sure to avoid 360 Express when renting a uhaul again in a few months.

Michael V. 
Rating:
5.0

Everything went well

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ALEXSAHONNET Z. 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

FRANKLINDEAN C. 
Rating:
5.0

Thanks, and keep up the good work

Guirguis A. 
Rating:
2.0

We rented a 6 x 12 trailer and could not get it unhooked from the hitch without help - and none was available.

JILL.AUCHINACHIE K. 
Rating:
5.0

Customer did not leave a comment.

MARQUEDUSHUN T. 
Rating:
3.0

Customer did not leave a comment.

AABRAMGAMALIEL M. 
Rating:
4.0

Confirm costs, etc as signed up online. Some of the prices and mileage mentioned were different than online.

Thomas W. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Theodore M. 
Rating:
2.0

The truck was parked in a muddy area. The attendant did not go over the vehicle features and did not open the cargo area for inspection. The ramp was muddy and the cargo area had not been swept clean and was tracked-up with muddy footprints.

Robert C. 
Rating:
3.0

Better customer service

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

ANDRESVINCENTE L. 
Rating:
5.0

Customer did not leave a comment.

Mollie B. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
3.0

The vehicle reserved was not available, your reservation guarantee is a joke, the app is okay but needs work, the staff at the location is what it is - conv store personnel so I wouldn't hold them accountable like I would a U-Haul store, but they're nice enough.

TRENTONMANDELL W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Set expectations for length of time it takes for Mobil check-in. I wasn't frustrated at how long it took, just that it wasn't clear prior.

Trenton W. 
Rating:
2.0

Don't be 30 minutes late for an appointment with a customer because you are running errands. My time is also valuable especially when I am moving.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Great service, convenient, no complaints! I'll be back.

Angelo Q. 
Rating:
1.0

The next time someone has reserved a trailer or truck, you should have it available. I arrived on my moving day to pick up the pull behind trailer that I had reserved two weeks prior only to be told they had just rented it earlier that day. I had my reservation number and everything and the attitude was "flippant" at best well, sorry sir, but we don't have this available. moving out of state, i ended up having to leave a lot of items behind bc I didn't get the size trailer I had reserved. This was the WORST experience I have EVER had with U Haul. You have lost my business permanently. I should not have paid for the tiny trailer that was rented to me. Pathetic at best is what I would rate this location

Mark D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

FRANKBLASE G. 
Rating:
1.0

The truck would brely shift gears! It took over an hour to check out at the pick up time. I watched other customers come and go as I sat there.... I agreed to return the truck the next day by 4pm, in stead of anytime the next day.. they appearently double book trucks with no concerns... I FINALLY left completely beging schedule at about 2pm, at a little after 4 I received a call with a uhaul dealer asking where I was??!! Demanding the truck back, stating he told me he needed the truck back by 4pm TODAY!!!!!;. While I was struggling to even continue the call, I asked him. " Why on earth I would care to rent a 26 ft truck for less than 2 HOURS???? I don't think a truck that large could be loaded and then immediately unloaded in that amount of time, not to mention if you actually had to drive from one location to another???? He kept saying he needed that truck regardless of my points I was making.. frustrated I told him he would have to come get it at this point! Already hours behind of my task for the day, I asked him, seriously, take a min and think of a solution we could honestly call fair. After a sec he said, just stay put, I will have my manager call you back. I sat there for over an hour, said screw my plans, had some lunch, enjoyed the pretty day walking around close by the PARKED truck..... Then I realized. Nobody was about to call, I was a fool!!!! I went home with an empty 26 ft uhaul truck sooooooo don't with the day!!!! The next day I waited and waited for a call to check on me ( the customer) no call. Later in the afternoon I started getting calls, not to check on me, or explain the confusion, to smooth things over, make excuses...... Nope. Just wanted to know where the truck was and when will I return it???? I finished my days late now task of moving a friend, got some rest, and the next morning I planned to drop the truck off. Life decided I would drop everything and take my kids on my free day because mom, the EX , had an emergency.. I missed the close of business at the shell station Uhaul uses to deal AWESOME truck deals!!! I was there the next mornibg at 7, cleaned truck, gas sitting at a half a tank, went inside to double check the gas level at pick up to make sure I was good, he said I have to check my email... He "couldn't help me"... I open the email, completely pissed at this point, though the level was 3/8ths of a tank, I said we're good! I'm over slightly. Well I was off, the email showed it at 5/8ths... Slightly more than a half. Then I see he marked it down as a 1/4 tank?????? WOW!!! Now when I think this might mare is FINALLY OVER I SEE THE $100 DOLLARS TO PUT 30 GALLONS OF $3 A GALLON GAS IN THE TRUCK THAT WAS AT A HALF OF A TANK!!!!!; .I am currently spending time praying uhaul corporate will be calling to refund the total amount, send me to a sandals resort, or SOMETHING freaking mind blowing to FIX THIS!!!!! .I am totally serious when I say it was a horrible event that I wish I would have never been part of! Please help me get through this...

scott A. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

My customer service at the store was very poor. My customer service over the phone was excellent, if there was some way to hire people like that for the store it would be a better experience.

James O. 
Rating:
3.0

Customer did not leave a comment.

Lance F. 
Rating:
5.0

Customer did not leave a comment.

Lynne H. 
Rating:
4.0

Good service, the car trailer I rented was perfect for picking up the antique vehicle I needed to move. Liked the fact that the trailer has an automatic brake, cool feature. Would rent again.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
1.0

We were charged for blankets that we did not rent. And we were charged a $50 cleaning fee. When we got the truck, the blankets (that we did not rent) we thrown on the floor. After our rental, we cleaned out the truck, folded the blankets (that we did not rent!) and left it in better shape than we got the truck in. The location claimed they had to fold the blankets (that we did not rent!) and charged us $50. We are still trying to dispute the charges.

David M. 
Rating:
2.0

I rented a truck 30 Sept 20 all okay, I went back on 2 Oct 20 same size truck and they claimed I drove 107 miles No way I drove 10 miles at most I have all mileage info. Somebody need to check this out before you charge my card Customer service say they contacted me I received no call

Jimmie W. 
Rating:
5.0

Super friendly staff. Always has quality vehicles and supplies.

LEVIDAVID P. 
Rating:
4.0

put a foot step for the driver so he or she won t slip trying to get up & in like I did.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

I needed a van at the last minute and the young lady who I dealt with was extremely helpful and patient. She never rushed me and when I returned the van 10 minutes before closing, she was very gracious. Thanks!

MATTHEWJAMES B. 
Rating:
3.0

Don"t park the vehicles so close together. Had to have my wife get in from the passengers side and pull it out.

David E. 
Rating:
5.0

Super helpful. Very friendly staff. Will use them again.

LEVI P. 
Rating:
2.0

Had truck but was down for repair. This was the beginning of the U-Haul nightmare

JEFFREY B. 
Rating:
4.0

I thought the young lady did a great job juggling customers, several returns all at once. Getting the trailer uncoupled was difficult for us, she said she would ask her boss for more info on easier methods.

JANINELEIGH W. 
Rating:
1.0

This location made me bag up my moving pads and move them into the facility. They provided no assistance in unhitching the trailer.

Scott B. 
Rating:
5.0

We went to 3 Uhaul that day. In the first they sent us to an office within 35 minutes. upon arrival they told us that they had the trailer but that we had to deliver it right there. They sent us to the third where we could rent the trailer with delivery in another state. The call center told us that the reservation could not be changed to this establishment and the Owner of the 3rd Uhaul did everything to help us and manage to rent the trailer right there without having to continue shooting to other stores.

Maria R. 
Rating:
2.0

WAS OVER CHARGED

MOHAMED H. 
Rating:
5.0

The customer service was outstanding.

Terrence W. 
Rating:
1.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
2.0

Have not received my final contract statement I feel I have been overcharged Not sure why I cannot get any kind of invoice

MASONDOUGLAS C. 
Rating:
3.0

Customer did not leave a comment.

Fred T. 
Rating:
3.0

customer service was very lackluster

Brianna E. 
Rating:
4.0

Mobile pickup is a joke. Take pictures of your license and a selfie. Then you are told to skip the line and just get the keys. That does not happen. You wait on line. Then have to go through checking your license again. Why???? No advantage to this system at all.

Illan L. 
Rating:
5.0

Location owner is very friendly and helpful. Great place to rent!

DAVIDB S. 
Rating:
3.0

Customer did not leave a comment.

DAPHNEHAILE B. 
Rating:
4.0

Customer did not leave a comment.

Morgan B. 
Rating:
4.0

The trailer leaked and got several of your items wet.

David M. 
No reviews have been submitted for this location.

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