Trailer Rental & Towing in Moseley, VA at 360 Express Mart
(U-Haul Neighborhood Dealer)

253 reviews

16717 Hull St Rd   Moseley, VA 23120

(804) 318-5308

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(804) 318-5308

16717 Hull St Rd
Moseley, VA 23120

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
Trailer Rentals

One-Way and In-Town Local Rentals in Moseley, VA 23120

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

253 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Very easy process. Only used the van for about 1/2 hour but I got done what I needed to get done. Thank you for a pleasant experience.

JOHNCHRISTOPHER N. 
Rating:
5.0

Very friendly location!

ILLANABRAHAM L. 
Rating:
2.0

communication difficult, my location changed at last minute without me being notified. I was told by person 4/16 everything was ready for myy nephew to pickup then on 4/17 he was told I had to be there- 30 mile drive-. Thank goodness after call to uhaul customer service a wonderful rep got things straight and he was able to leave

JOSEPHMICHAEL B. 
Rating:
5.0

Drop off very easy

Howard M. 
Rating:
1.0

Awful experience from the beginning. I thought the store manager was very nude and unprofessional. I reserved a truck online but for some reason my name was not showing correctly on the reservation. I could not pick up the truck at the time I requested and had to leave the store and returned hours later after calling U-Haul to get it straight which did not happen. Can someone call me to get this straighten out. I can be reached on my cellphone (804) 350-5850. Thanks

Wayne C. 
Rating:
1.0

Very unfriendly and the price went up about 200 dollars

SULMA G. 
Rating:
1.0

The store owner was rude and at times abrasive. I reserved a trailer TWICE online from my phone while in the store. The owner was not helpful in terms of explaining why my reservations were not showing on his system, despite me showing him the reservation number. I had to call 1-800 UHaul and stayed on hold for close to 30 minutes. I was on a time crunch. We originally only needed a trailer but ended up having to get a truck, despite the trailer being available for the time we needed it. The store owner said so himself. So we ended up paying over 3 TIMES AS MUCH for the truck. What happened when mileage was included in the rental or the mileage rate was way less that the $1.19 rate we were charged?!!?? It felt like highway robbery and I was UTTERLY DISAPPOINTED with this. I have never used moving equipment other than UHaul and I can assure you that I have absolutely no intentions of using this company's equipment again.

Selisha N. 
Rating:
4.0

the truck was the size I wanted, clean and well maintained. Check in and check out were fast and easy.

TIMOTHYA B. 
Rating:
4.0

Did note employees weren't wearing masks inside .

frank K. 
Rating:
5.0

Nothing, everything was excellent.

WILLIAME B. 
Rating:
5.0

Nothing, everything went well.

Jessica S. 
Rating:
5.0

This location was perfect

ANNE S. 
Rating:
5.0

Good service.

DAVIDROSS F. 
Rating:
2.0

The location was to small of an area for the uhaul.

Clois S. 
Rating:
5.0

Great customer service and very helpful and friendly staff. Truck was as expected.

Tyrone A. 
Rating:
5.0

Staff was helpful

MILTONFREDERICK T. 
Rating:
1.0

The tenant at the gas station was rude and unhelpful

Michael R. 
Rating:
2.0

Not sure what the retailer experience expectations are but it would be nice to get some assistance hitching a 6 x 12 trailer in the snow. I'll probably stick with visiting a corporate location moving forward.

Michael G. 
Rating:
2.0

Maintenance your truck!!

Daniel M. 
Rating:
2.0

I parked the truck and trailer in the back of the area and brought the key inside. The cashier who helped me asked if I was comfortable backing the truck into a spot with the trailer still attached without assistance which I told her I was not as I have never driven one before and avoided backing up the duration of the rental. She told me that was fine and asked me to move the truck to a different area which I did. I even ensured the trailer was as close to the spot she wanted me to back into as possible. About an hour later, they tried to charge me a $100 fee. I called and asked what it was for and it was explained to me that it was a “cleaning fee” for “not disconnecting the trailer”. No one explained to me I had to disconnect the trailer, or I would have. Even when I was asked if I was willing/able to back the trailer into a spot, it was not mentioned to disconnect it. Had I known I would be charged for it, I would have tried to figure something out. Instead I was told the manager was going to charge me, and the cashier didn't even know that was a policy. There was nothing about it in the contract and I returned the equipment the exact same way I picked it up. Just really bad customer service and trying to sneak a $100 fee on at the end is miserable. I have never once had any issue with renting a uhaul from a corporate store or a neighborhood dealer, but I will be sure to avoid 360 Express when renting a uhaul again in a few months.

Michael V. 
Rating:
5.0

Everything went well

Michael K. 
Rating:
5.0

Thanks, and keep up the good work

Guirguis A. 
Rating:
2.0

We rented a 6 x 12 trailer and could not get it unhooked from the hitch without help - and none was available.

JILL.AUCHINACHIE K. 
Rating:
4.0

Confirm costs, etc as signed up online. Some of the prices and mileage mentioned were different than online.

Thomas W. 
Rating:
2.0

The truck was parked in a muddy area. The attendant did not go over the vehicle features and did not open the cargo area for inspection. The ramp was muddy and the cargo area had not been swept clean and was tracked-up with muddy footprints.

Robert C. 
No reviews have been submitted for this location.

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