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Janis E
Customer Reviews for 360 Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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HASNAIN MAppreciate the quick help to hook and unhook
Michael Measy checking and check out
DARRYL LArrived for them to tell me my reservation was canceled and they only have a 26’ truck available? Could not tell me who cancelled ? My reservation was for a 15 foot truck and charged me more the 26 foot truck Parking lot too small to maneuver a 26 foot truck around
ROY GCould have been a better but the location was so convenient and attendant did a good job on the return.
Robert RDoor got stuck open
DONNA AStaff was excellent!
Phillip HEverything was smooth and professional. The system was down but the agent made sure the return was completed by manually writing the information down for us.
CAROLYN PHave rented UHauls from this location before - always quick and friendly service, highly recommend.
RICHARD JThe RV unit was in good working condition, but it was not swept out and cleaned for my pickup.
DAVID SKnow of nothing
Steve KI rent from this location often. They are super responsive and always have everything ready. Using the online reservation system makes check out and check in very easy.
James RMake sure engine light is fixed and my vehicle wouldn’t start a few times without me pumping the gas pedal.
LESLIE WNeed to look at options to minimize the per mile charges. $1.09 per mile is outrageous
Richard GEverything as expected.
JUSTIN WWay too expensive. Would reccomend any other rental service no matter the quality.
HUNTER HThe truck felt very very used. It did have over 140K miles on it but still felt a little rickety
Marc AThe best rental (of hundreds) that I have experienced. Check-in and check-out was so easy and the people were great.
Robert GSales associate was exceptional!
Dean HActually I had a difficult time during this rental... First of all they gave me the wrong seize, we wanted and ordered the van, only the 10ft. was available not right... Although the clerk was very efficient he was by himself in trying to run a convenience store and do booking for U haul. When I returned the truck I was told to park in the space I'd picked it up in, no I'm not working for you guys. Still haven't received the proper invoice, was told at the time I'd get in l0 to 20 mins... Could be ran a lot more efficient ... surprised.....
Bob HSimple easy process
Kathleen KNo improvements required
AMY LThe location site was fine, staff was very nice. The vehicle itself, however, was raggedy. The door didn’t close well and made a lot of noise. The battery light came on several times also.
Tonya PStaff was very helpful and location is great!!
Lisa SQuick and easy process
Liam KThe young man who helped us was wonderful! He was very friendly and engaging and super helpful. The truck was ready to go when we arrived.
Jennifer JJake
Charles REveryone was very helpful both at check in and check out.
Scott GThis is my second rental from this location in three weeks. They make everything so quick and so easy. Unlike many other things in Customer Service these days, this location gets an A+ plus.
Richard GTried to scam me on the rate and gas. I drove 14 miles and put $10.00 worth of gas and they said I didn’t put in it what was in it when I left. Good thing I took pictures. I even bought the gas at the U-Haul location. They also tried to charge me more for the daily rate until I caught it before I paid.
MICHAEL LThe location in the young man that helped me was excellent. Could not have asked for an easier experience. The truck had 117,000 miles on it. I rated that it was OK because it did run OK and everything seemed to work, but it was missing the visors Inside. The driver seat was woolly worn out and made you lean towards the door when you sat in it. The tire pressure monitor light wouldn’t go off. But again, the location was awesome and they made it very easy. I just needed it for a day, so it was no big deal, but if I was going more long distance, I would’ve been a little disappointed.
Richard GThe lady that helped me was excellent.
TODD WNone
Edris MNothing to improve. Very efficient pick up process. Friendly staff.
Frank HMy experience here couldn't have been better. Prompt helpful friendly service and a great value for the cost.
Brad WMaybe understand what the starting mileage is better on the units Thank you
Richard GTwo small water leaks in roof joints
tim kMake sure the location has the items ordered. Lost an hour of my rental time because I had to drive to another location to pick up the dolly I ordered. Then the only compensation was they didn’t charge me for the dolly but I paid for the extra gas and loss of rental time.
Daryl CI was given a price of $31 but my account was debited over $80!
DORINE RThey charged me $36.09 for gasoline , although I put gasoline there before I returned the van. They claim I did not put enough. Now they put in the receipt 25.20, but the pending charge on my credit card statement says $36.09, which , if it goes through, I am going to dispute with my credit card company. I called the establishment, the lady said that they would look into it and call me back, which they did not. I wished I had never gone there yesterday, there is another facility on Huguenot road, which is further away, but I spoke with the owner on Friday, he did care about my situation finding a van, and I wished I had traveled the distance. I would never go to 360 Express Mart, and I would never recommend them.
Emmanuel GMake check in easier
James PEasy process
MariAshley WMore educated rental associates to prevent false information leading to up charges.
Bethany JExcellent service from this location. Staff was very accommodating.
John NThe truck assigned to me for the rental had seen its better days. Over 115K miles, broken driver visor, no passenger visor, bad sensor light (tire), broken storage bin (laying on floorboard). The truck served its basic purpose but wouldn't want it for an out-of-town move. The person who handled the check in/check out process was friendly. The rental technology made the process simple and efficient.
Walter KRR TIRE WAS LOW ON AIR PRESSURE
ALLAN BI didn’t catch his name but the gentleman who checked us out did a nice job. The process was very easy and quick. Thank you. - Pete
PETER MWorker didn’t verify the trailer I dropped off, show me where to park it or give me any proof of return
JACOB ADrop-off was quick and simple. No issues at all.
STEVEN GSo friendly and helpful! I would choose this rental location over any other.
Marci MParking was terrible. I had to back the 26' truck into a small weaving within the parking lot. Staff was friendly.
JOSEPH SThey were outstanding to work with. Very friendly.
MICHAEL GHave knowledge of the size of truck the customer needs
JEANETTE SNor enough adjectives to describe the drop off experience which included a very rude UHaul customer service rep who tried to tell me that I had to take my truck to another drop off location even though the one I had selected 10 days prior was approved. The poor employee at the gas station was beside herself when I refused to take the truck to another drop off location. I will NEVER use UHAUL again.
JAMES FThis my goto place for renting any uhaul equipment
Osman MDid not receive the dollys or packing pads that I ordered. The truck rental however went smoothly.
Garrett NThe agent had me checked in before I even had the trailer unhitched. Couldn't have been an easier drop off
Josh EOverall, it was an easy pick up, use and return. The inside of the cab was a little dirty as the prior user had tracked some mud into the cab. However, the pickup truck met our needs and the clerk was very professional in addressing our concern. Would return.
ANTONIO GVery convenient pick up location!
MICHAELA F