Customer Reviews for 380 Storage of Denton
(U-Haul Neighborhood Dealer)

89 reviews

3900 E University Dr   Denton, TX 76208

(940) 312-7628

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(940) 312-7628

3900 E University Dr
Denton, TX 76208

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Your online app to rent and return the vehicle is horrible. Then when we called for assistance, we were quoted a 45-60 minute wait to speak to a representative. Totally unacceptable. We will not be renting from Uhaul again with this type of service.

Bradford H. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

The truck windshield wipers needed changed bad.

Tom O. 
Rating:
5.0

You have friendly and professional staff and your location is a plus.

Gwendolyn J. 
Rating:
5.0

Lady there was very helpful and knowledgeable

Carlin K. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

The app wouldn't properly load upon arrival so I had to go inside. However, the representative was friendly and helpful and it wasn't a huge deal. But it would've been ideal to do the mobile pickup as intended.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Casey T. 
Rating:
3.0

Was charged 4 extra miles on my rental. Have pictures of before and after on the milage, I am not happy about this

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T.  |  Overall Experience 
Rating:
5.0

Truck was loud, but worked. The customer service rep at the location was great - super friendly and nice.

MICHAEL B. 
Rating:
1.0

Wrong drop off location

Tyrone P. 
Rating:
5.0

Customer did not leave a comment.

RICARDO R. 
Rating:
5.0

Customer did not leave a comment.

Donald D.  |  Overall Experience 
Rating:
5.0

None

ARNULFO R. 
Rating:
5.0

Great place to store stuff! I started using this place before they were purchase by U-Haul (or at least before it was branded at all). I'm only leaving because I no longer need a storage facility.

JAMES K.  |  Overall Experience 
Rating:
5.0

Great customer service. Thank you

EDWARDWILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Armando F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

BUDDY H. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

Charlene d.  |  Overall Experience 
Rating:
5.0

N/A

DEANGELIA L. 
Rating:
2.0

Cultured Cowboy is disorganized and they need more training. I would not recommend this location. The truck it self has 172,000 miles. The A/C is not working properly and was a huge issue. This truck needs to be retired. I request management review if this contract and think I should get a refund for the A/C not working and unorganized Drop Off location team.

MICHAEL F. 
Rating:
5.0

The people I talked too were very helpful!!! It was a great experience!

THOMAS O. 
Rating:
3.0

No comments.

Erick D. 
Rating:
5.0

Taylor efficient and helpful. Very clean and secure.

THERESA B.  |  Overall Experience 
Rating:
5.0

Rental agent was excellent very helpful

Kyle G. 
Rating:
5.0

Best storage unit I’ve ever rented. Customer service is great, and they’re facility is clean and secure. Definitely one of the most affordable prices as well.

Wilbert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara D.  |  Overall Experience 
Rating:
5.0

Easy to use and clean

Duncan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberta r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELICIA H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Aubrey Greenfil location. Let me rate that. No one was there to open. Thankfully I was guided to this location. Very inconvenient and lost valuable time and money! No complaints at The 380 location. Thank you!

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

Dan J. 
Rating:
5.0

Very helpful young man

MARK K. 
Rating:
4.0

I dropped it off after hours, everything went smoothly. When I checked on it the following day they were very nice & said everything was good.

Sandra R. 
Rating:
3.0

Only one person working the counter for several customers. Had to wait for awhile in line to be helped.

Todd G. 
Rating:
5.0

Down a couple corridors the motioned sensing lights didn’t come on. Sometimes you need to get to stuff later than sooner in the day/night. But you can’t. Maybe extend the access hours through the gate. The staff is extraordinary. Very friendly and helpful. A++

AIDA S.  |  Overall Experience 
Rating:
4.0

The service is spotty and makes the app difficult to use. I would suggest not renting out until the building opens when you have issues/concerns. once the establishment opened, it was better to talk to a representative than use app.

Alexandra G. 
Rating:
3.0

My problem wasn't either location. We rented a truck for 9am sunday and didnt get one until 9:45. Something was wrong on uhauls part and and we had to drive to a different, further location because our truck wasnt ready or available. Then the process of getting a new truck took a long time. We had hired professional movers and had to have them wait because of this nonsense.

Eian B. 
Rating:
5.0

Awesome service!

Tim H. 
Rating:
3.0

Once at the unit, no special, and quite costly. Told there were no smaller units and yet I pass by them (open/seemingly available)daily on my long walk to my unit. I'm disabled with a spinal cord injury. I'm not doing all of this moving for fun. I'm homeless. I'm awaiting paperwork for a place. It's not been a good experience. A lot more costly than expected too. The carts provided get stuck on the floor at places causing the items to fall off the cart. It's quite hot upstairs for climate control! And I was hit with an admin fee??!! What the heck is that about? I thought u-haul was a trustworthy company. Why do I feel scammed?

AIDA S. 
Rating:
5.0

Give that young man a raise [Taylor]

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

This equipment had a leak and destroyed all my personal belongings.

Jason C. 
Rating:
5.0

Staff were very friendly and accomodating

PETER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri K. 
Rating:
5.0

Very nice and knowledgeable employees! Great customer service!

JUAN R. 
Rating:
5.0

Great job thanks.

JOHN RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD N. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyssa H. 
Rating:
5.0

Customer did not leave a comment.

BOBBY P. 
Rating:
5.0

Very easy process and very helpful worker at the counter

HOLLIE T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

EDDIE E. 
Rating:
4.0

the ramp on the truck didn't come out all the way i followed instructions couldn't get it out not being able to get it out delayed the trip and you guys charge an arm and a leg so losing time sucked

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

5 stars!

DELAINA B.  |  Overall Experience 
Rating:
5.0

This place is awesome. Very professional, on time, and most importantly quick. I was in and out in 5 min. I will be back.

BRIAN C. 
Rating:
5.0

Overall, very satisfied customer!

CARLOS I.  |  Overall Experience 
Rating:
5.0

Taylor was the best! You should give that young man a raise! He was SO accommodating to my needs for a change of floors before we moved stuff in, my need for not one but two and eventually three units. Extremely friendly and patient!

LESLIE R.  |  Overall Experience 
Rating:
5.0

Like the new staff, Taylor

MISSIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ana S. 
Rating:
5.0

Overall, satisfied with my rental.

Carlos I. 
Rating:
5.0

Great service by the office staff. Equipment was top-notch.

Timothy R. 
Rating:
5.0

I love the new no contact procedure when picking it and dropping off the UHaul. The location was convenient. The truck was huge and great for helping us move.

Roy F. 
Rating:
5.0

Flawless drop off process. Took less than 15 minutes by smartphone process.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

isis G. 
Rating:
5.0

Amazing customer service from the staff! Highly recommend going there.

Aubri S. 
Rating:
4.0

difficult for after hours drop off of large trucks

Claudia B. 
Rating:
5.0

Ashley, the representative at this location, did a fantastic job.

Light C. 
Rating:
5.0

Customer did not leave a comment.

WARREN WADE S. 
Rating:
5.0

Customer did not leave a comment.

Cardell T. 
Rating:
1.0

This truck was dirty in the back and did not have our 20 pads we rented. Additionally the contract read almost a half of a tank and we barely had above a quarter of a tank. Called the office line and got the answering service. Left a very detailed complaint. Then called Uhaul Corp and they were rude on the phone. At 2:30 the Denton 380 Storage finally called back and asked what we needed. Worthless communication and they should not be representative of Uhaul. We rented a trailer from the main uhaul in town that afternoon also. This experience in picking up was absolutely terrible as nothing we ordered or expected to have was there except a nearly out of fuel truck that had diet in the back.

Adam R. 
Rating:
5.0

Great service, and very accommodating.

Beth R. 
Rating:
3.0

Actually clean out the truck before the next person. I mean it wasn't disgusting but it was pretty dirty and needed wiped down. Especially with the COVID 19 it would have been nice for the inside to be sanitized.

Tia R. 
Rating:
3.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Priscilla G. 
Rating:
5.0

Loved the app, we'll done. Easy to pick up and drop off.

Christopher M. 
No reviews have been submitted for this location.

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