Store was closed. Easy return
Cara C
380 Storage of Denton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Denton, TX 76208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This is the first time I have had a bad experience with U-Haul. First of all, my location was changed which was closer to my location where I was going to load the truck. I agree to new location via a phone call. My original request was for mobile pickup. When I arrived, the app did not work, and the store was closed. The sign on the front door said it opens an 9:00 am but apparently it was really 10:00. There were not keys in the lock boxes either. After call the number on my contract, they could not fine my reservation number, which took some time to resolve. I realize I was 30 minutes early to pick up my truck, but the app did not work, and the store didn't open until 10:15 after the manager was called to tell me someone was on the way. There was another customer waiting to get service too. After the store opened Josh was not the friendliest person to deal with. It took him a few minutes to get the computer up and then seem put out. We finally got the keys and were on our way which was after our original pick-up time of 10:30. If the mobile app had worked and the keys where available, we would not have had any issues.
CHRISTOPHER VFast pickup, helpful staff, truck was parked in a way that made it easy to pull out. Truck fuel was pretty empty on pickup but I tend to expect that at these third party locations.
SAMANTHA SNo problem with either location. Pickup in Monroe was timely and drop off in Denton was close to my home.
HENRY MThis is not my first rental experience with U-haul but it was my first time selecting after hours/unassisted pickup. Picking up this vehicle was a terrible experience (for multiple reasons, it felt like we hit every roadblock/error/issue imaginable), the truck we received did not handle properly and jerked violently when traveling under 20 miles per hour. I am not seeking any sort of refund or compensation but if you’d like additional details for any reasons, my email is TheRosySnail@gmail.com. Thank you.
Alison R