Customer Reviews for 3811 Auto Repair
(U-Haul Neighborhood Dealer)

155 reviews

3811 S State Rd 3   Hartford City, IN 47348

(765) 348-4869

Location Hours

  • Monday:
    9 am - 2 pm
  • Tuesday:
    9 am - 2 pm / 3 pm - 5 pm
  • Wednesday:
    9 am - 2 pm
  • Thursday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(765) 348-4869

3811 S State Rd 3
Hartford City, IN 47348

Services at this Location:

Location Hours

  • Monday:
    9 am - 2 pm
  • Tuesday:
    9 am - 2 pm / 3 pm - 5 pm
  • Wednesday:
    9 am - 2 pm
  • Thursday - Friday:
    9 am - 2 pm / 3 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very accommodating

Howard W. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Get your gravel driveway graded

BEVERLY J. 
Rating:
5.0

Service was great picking up and dropping off the truck. Can't think of any way to improve.

Roger P. 
Rating:
5.0

Keep up the great work

chris B. 
Rating:
4.0

The rental smelled like smoke. It would be nice if the rentals are smoke free.

Allen T. 
Rating:
3.0

Customer did not leave a comment.

Samantha J. 
Rating:
4.0

Better lighting in entry and parking lot for key drop off and after hours service.

Natalie I. 
Rating:
5.0

Customer did not leave a comment.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

HEATHER T. 
Rating:
1.0

Very inconvenient rural location with road closures making access very difficult. Key drop-off location not well marked outside the building; when door opened an aggressive dog bark is what greeted the customer. Not a pleasant experience.

Bob P. 
Rating:
4.0

I had to drive 35 miles to get available truck and paid fuel and mileage only allowed 60 miles for move

Avery H. 
Rating:
5.0

Friendly and helpful staff. Could have used some help hooking up the 6X12 trailer. Overall though a great dealership.

MARK V. 
Rating:
4.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Be open on Saturday or on a scheduled dropofff.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOSEF A. 
Rating:
5.0

This location is the closest to us being that we live in a rural area. The guy who helped us wasn't sure how till by plate would work, but he assured me that he will call me if I owe anything.

Henry L. 
Rating:
4.0

Customer did not leave a comment.

Benjamin N. 
Rating:
5.0

This is the best place we have ever rented from best service

Byron C. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
4.0

You have really good employees at this location they seemed to care about business

JEFFREY R. 
Rating:
4.0

Customer did not leave a comment.

MIKE M. 
Rating:
2.0

I thought it was an extremely rough gravel road to get back to the business.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

Raymond M. 
Rating:
3.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE P. 
Rating:
3.0

Customer did not leave a comment.

Stacey M. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
3.0

Better customer service

AMBER C. 
Rating:
5.0

Customer did not leave a comment.

Kent Y. 
Rating:
5.0

Customer did not leave a comment.

Bryton A. 
Rating:
3.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Delmar C. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Your website sucks so much for UHAUL 24/7. The servers need some serious work. We had full LTE service (we could load other webpages easily) and couldn't load the Uhaul pickup website—so we couldn't get into our truck until an hour and a half after arrival and customer service calls. This is not the location's fault. It's UHAULS infrastructure for the 24/7 pickup. Will be looking for other rental services from now on.

Caleb G. 
Rating:
5.0

Extremely professional and helpful. The lady that assisted me was awesome. Complete process did not take 7 minutes. Top notch.

Thomas B. 
Rating:
3.0

Had a problem getting it at reserved time.U-Haul made it right tho.

Kelly R. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
4.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Customer did not leave a comment.

Diane R. 
Rating:
2.0

This location was 30 minutes further from my reserved pickup location. The long gravel drive was filled with huge mud puddles. My vehicle, trailer and boots were nasty by the time I left. The drop off was the same. However, I was also not made aware the location would be closed Saturday at 350pm. So was trying to confirm trailer turn in procedures online after moving all day and expecting to talk to someone to confirm receipt.

John D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Darren C. 
Rating:
3.0

Location was closed when I dropped off so I just left keys in drop box. So I did not enter location or deal with any personnel.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Shalee A. 
Rating:
4.0

3811, aka Tyler did a Fine job helping us to get what we needed - Will Definitely used them again when I have need for U-Haul !!

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

Jamestreher V. 
Rating:
5.0

U made my move so easy and affordable...I would recommend to anyone...

Carolyn C. 
Rating:
4.0

Need to fix the driveway into the business - it's in very poor condition.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Renting by phone was terrible. Talked to fast talking kid in Arizona that said the trailer was confirmed but I would get a call for confirmation? Got two meaningless e-mails and no call. Called again to find out when and where I could get the trailer that I had paid for and got nice lady in Georgia that that helped. Initial communications was the PITS. The trailer worked out very well but the process of obtaining it was terrible. The Harford City guy was good.

James R. 
Rating:
4.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
1.0

Somebody can call me for a complaint that needs to be resolved from Thursday

Richard P. 
Rating:
5.0

Customer did not leave a comment.

SHALEE A. 
Rating:
1.0

It fell on a holiday. we only rented a hand truck for one day. Our truck broke down on the road. So we were going to take it back the next day. Next day he closed early. Day after that it was a holiday. Veteran day. Any way he charged us for veteran day and for the day he closed early. We will never use them again

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
3.0

I was charged a $15 cleaning fee and the sad part is the trash that was left in the trailer was the trash that was in it when I picked it up. $15 is $15 dollars but the $15 cleaning fee will keep me from coming back and renting there that is a fact

Ryan S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
3.0

The equipment and people were very good, but the location turns into a muddy mess after a rain.

Mike S. 
Rating:
5.0

I appreciated the customer service, especially in lending me a lighting adapter to fit the connector in my truck.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Bethanie S. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
1.0

Dark and hard to find with no gas stations within 2 miles I am glad I was not there alone. It was scary.

Maria M. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Chuck A. 
Rating:
5.0

first time i rented a uhaul trailer here an everything went well

Phil B. 
Rating:
1.0

Customer did not leave a comment.

jodeci G. 
Rating:
3.0

N/a

KAUSHIKKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

very helpful in the time of need

Tim W. 
Rating:
3.0

A better way to confirm after hours drop off. My contract was my receipt, so I wasn't about to leave it and the location is too far out for a decent internet connection to use the on-line drop off option.

Verla C. 
Rating:
5.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

Lori S. 
Rating:
4.0

Customer did not leave a comment.

Tana D. 
Rating:
2.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Very nice people run this Uhaul . Easy access. Nice area.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

I was suppose to get a $40.00 credit because I had to drive 40 miles out of my way to pick up and deliver the truck back to that location 80 miles round trip.

carrie G. 
Rating:
5.0

He got me set up and ready to go quickly huge blessing

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

TED B. 
Rating:
5.0

Clerk/Manager was super helpful and went above and beyond his job duties.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

DAN R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

These guys are good at 3811. Appreciate them. :)

Donald H. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Phyllis H. 
No reviews have been submitted for this location.

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