I made a reservation to pick-up truck at a u-haul store over the counter in Marion IN, u-haul decided to rearrange the place of pickup to an on-line pick up and I was not notified as of that, I picked the store in Marion IN to be able to do the over the counter because I only use a flip phone not a smart phone (problem #1) and also 30 some miles out of my way. (problem #2). Luckly my daughter was with me and was able to get on app after several calls to u-haul customer service and the location we picked up the truck from would not call us back. (problem #3) When got to the location to start moving, we had no utility dolly that I reserved on the contract (problem #4). My daughter went to another u-haul store In Marion IN to get a utility dolly and she had to sign another contract and pay for it again. (problem #5) When we returned the truck and the dolly to the store in Richmond IN, 11/24 we could not get on the app to return the key. My daughter returned the key on Saturday morning 11/25. (Problem #6) I was charged for the Utility dolly with the contract and another charge appeared on my credit card beside my daughter paying for it in Marion IN. So, we have been charged 3 times for this utility dolly. (Problem #7) Then 3-4 days later a U-haul person called my daughter wanting to know where the utility dolly was, that it was to be returned to Wilmington OH. Where u-haul got that location, we have no ideal. (Problem #8) This experience with u-haul was very frustrating.Kathy M M.
3811 Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Hartford City, IN 47348
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Seemed run down. Was closed on a weekday.Christopher G.
I was not supplied with the appliance dolly as ordered and had to improvise because I was too far from any other UHAUL location. It would help for the location to double check the order.David B.
I had reserved an appliance cart online, but this location did not stick them! They substituted a smaller dolly, but really had wanted an Appliance cart for moving washer & dryer.Dennis B.
Yes I would definitely recommend 3811 auto they are great peopleRobert L.