Customer Reviews for 3840 Formosa Corp
(U-Haul Neighborhood Dealer)

Rating:

1.0

They rented me a broken vehicle that started over heating and was damaged

Rating:

3.0

Very hard to locate inside flea markets- also no signs as to where to find extremely small office - signs outside also very small in an area populated with many shops-

Rating:

3.0

Location is inside a flea market with no signs. Took me 30min just to find it. The truck i had was dirty. And the radio kept changing on its own.

Rating:

1.0

When our Uber driver pulled in, it looked like an abandoned warehouse. I’m not sure what kind of business this is, but I didn’t see any uhauls anywhere. The Uber driver backed out and took us to another location… on our dime… on the clock. Why, because this place didn’t open until 10 am on a Sat. No one was there, no one answered the phone. We had an 8:30 am pickup. After driving to another uhaul place (also closed) I called the corporate number. They informed me the truck was at the orignal location. OK Where???? They told me the owner said it was parked behind the building. So, basically hiding. I had to get ANOTHER uber and drive back. We finally found it hidden in the back. You’d think the owner of this business would have reached out to let us know that since the whole establishment looks ran down and out of business. A simple text would have been appreciated. If you read this, please do this moving forward. I’m not from there! I wasn’t told it was an Easter Egg. Nothing. This is terrible customer service. I spent extra money and time on Ubers and my movers were waiting on me. Which now I’m late for that! This was a terrible experience. If you rent from this location, I highly suggest calling in advance to find out where the truck is hidden. The truck had a bunch of white dog hair in it.

Rating:

1.0

This location is in a flea market. Good luck finding their office. I rented a truck from another location and it was changed 24 hours before to this location. At first they could not find my reservation, then said the truck was not there for my reservation. The truck showed up while I was there. The inside of the truck was not cleaned out.

Rating:

4.0

Better directional signage

Rating:

5.0

We went after hours so no person there but return process via app was easy. Location was a little hard to find.

Rating:

3.0

Hard to find, behind several businesses

Rating:

5.0

Awesome!

Rating:

5.0

Had to call for instructions, but we needed to change the driver. It was a great place to rent from.

Rating:

1.0

I reserved a dolly for my move but they gave the last one away to a customer right before me. The lady at the desk seemed like she didn’t want to help us get the key to the truck. The lady said she would remove the dolly from my reservation but never did, which then resulted in me getting charged $137 for a missing dolly!! Completely ridiculous, getting charged for a missing item that wasn’t even available for me to use EVEN THOUGH I RESERVED IT. Now I have to call multiple different people so I can get my refund. Frustrating.

Rating:

1.0

I rented a small van (10') from a Uhaul in Kissimmee. On the 3rd day the check engine light came on. I called the Uhaul office (busy signal). I stopped at the office (office closed). I called another Uhaul office. They gave me the 1800 number. I called the 1800uhaul number. The representative said that I needed to maintain the vehicle Myself and that the check engine light was normal. The rep said that the local office would reimburse me for the maintenance. The check engine light was not normal on this vehicle. I checked the fluids. The coolant was low. I bought coolant with my own money. I gave the receipt to the person at the office when I turned the vehicle in. I was told by the office rep that I would be reimbursed. At first it appeared in my checking account that I may have been reimbursed. However, then it changed to the original charge. I think that Uhaul should reimburse me for the entire amount $146. I was given a vehicle which was not properly maintained and when I tried to find help I was told to maintain the vehicle Myself. Then I was false reimbursed and then charged the original amount. This is unacceptable. Please, help me with this matter. I am accustomed to renting Uhaul vehicles and I would like to continue. This is my first bad experience with renting with your company.

Rating:

4.0

More assorted vehicles

Rating:

3.0

To note within directions that the office is inside the flea market.

Rating:

3.0

Issue with the return fuel from what stated to what charged additional. Will dispute with credit card company

Rating:

2.0

The truck had a roach in it crawling on the windshield. I was not able to get onto the online service for pick up online was not able to get key until attendant was in the office. Had to wait for attendant in the office to return the key for a truck, no drop off box or pick up box available attended. They charge me for extra gas that I had already put into the vehicle stating that it was more gas in the truck than it really was and I got charged for it other than that no further issues.

Rating:

1.0

Location was very far from where I was at costing me $25.,for excess mileage. Very difficult to find, felt very unsafe.

Rating:

5.0

more signage

Rating:

1.0

This location was even worse than the first they guy who was supposed to help me didn’t even understand how to operate the truck he spent 10 minutes trying figure out how to start the truck he didn’t even know how to move the vehicle it was so bad that he didn’t know how to turn the truck off I had to do it for him he had no idea how to help me with my issues told me I had to call the company and talk to customer service and the lady I spoke to was terrible as described before rude unhelpful and seemed to have no customer experience or care she treated my like I was nothing I am so disappointed in this company and if any person can help me figure my situation out it would be appreciated other wise I will never do business with this company again thank you

Rating:

5.0

Great service

Rating:

5.0

Renté una van y era de las nuevas! Y en excelentes condiciones

Rating:

2.0

it was in a flea market. it was hard to find the place inside. also the office they had was very tiny and it seems like they do more than just uhaul stuff there. this flea market is also always busy on the outside with bouncy houses, food trucks, & car meets. which is all nice to see but nerve wracking to drive theu just to get the huge vehicle. also i would appreciate them to cancel the order if they didnt have the supplies needed, or at least to call before. I requested a dolly & when i got there thats when they told me thag they didnt have it. i was moving a lot of furniture so that wouldve been nice to have but instead had to spend more elsewhere. idk yes i was able to do my move, but the environment/process getting the vehicle was not it.

Rating:

2.0

It isn't obvious where to go to pick up the truck and the person there didn't have the handtruck we had reserved and he didn't even know what it looks like

Rating:

2.0

Agent couldn’t get my license scanned so told me to go outside and do it in my phone. Took 30 min to get through the paperwork when I went to the truck the battery was dead.

Rating:

3.0

Needs better signage about where to drop off the truck and how to find the office.

Rating:

1.0

Brake light was out. We had our pick up location changed 12 hours before pickup. Booked a cart as well but there was no cart for us. Uhaul did not say anything about it to us. Took 10 mins to get the lock undone. Very disappointing

Rating:

5.0

PAUBLO HELPED ME FOR MY RENTAL..SHE PROVIDED ME WITH 5 STAR SERVICE FROM BEGINNING TO END..THANK YOU!!

Rating:

5.0

the truck was very dirty with cigarettes

Rating:

1.0

The clerk who helped check me back in, Diego, was extremely rude and unprofessional. He even tried to square up with me and fight me. You have lost my business.

Rating:

3.0

Was not happy that manager of location canceled my reservation because I didn’t show up exactly at 12pm Because of this it screwed the whole reservation because it kept showing as a canceled reservation and wouldn’t allow me to return the vehicle through the website.

Rating:

3.0

It was difficult to locate. Very small office in a flea market. It would actually be better if they increased and or made their signage larger.

Rating:

5.0

Great company! Love Uhaul!

Rating:

2.0

Get a better space and have everything in order. I think I was overcharged but I know in the future I can’t go back there.

Rating:

1.0

Extremely slow service - took an hour to get the 2 trucks we reserved to get all squared away !

Rating:

3.0

Hard to find.

Rating:

3.0

Had issues during the self check out progress. When I went into the store I did not recieved the proper help to complete it. "Had to wait for the next day" I was able to check out by calling the customer service.

Rating:

1.0

Have better signage and actually help the customer instead of just sending the customer to check out themselves what if you are elderly and don’t know what to do with self drop off it was just very difficult and time consuming

Rating:

3.0

Difficult to locate; no clear signage from main road, area dark and intimidating.

Rating:

1.0

They charged me $14 for an insurance that I never requested.

Rating:

2.0

The motor to the truck was very loud and dirty.

Rating:

2.0

Because of problems with truck, receipt printed time and departure time was about 45 minutes. The gas level was less than that printed on truck. The cab floor of the rental was dirty. I took pictures. The warning light that the RR tire was low, the office person came and kicked the tires with his toe and said it was okay. I requested a dolly and got to my destination to have no dolly. Upon arrival to location there was no sign to say where the UHaul office was located and upon return, could not find the box for the return key after hours. Took about 45 minutes to find after getting someone inside to show me. Return box is not in a safe place for the length of time to answer survey questions. Unreasonable for renter to do those things due to dangerous location.

Rating:

5.0

The agent I worked with was great!

Rating:

3.0

costumer service.

Rating:

2.0

The AC was broken and the sliding door did not open or close. The truck was not maintained properly.

Rating:

5.0

Same as my pick up location, at this time I can’t think of anything that may need improvement as I am completely satisfied!

Rating:

3.0

Difficult to find, not good for after hours returns. Poor signage.

Rating:

5.0

Everything was find but today I notice the try to charge me double for my reservation they try manuly transaction today for the total amount today and the reservation day they charge me 39.99 and like almost 5 dollar more for 4 miles more that is find I have those 2 charges find and today my account is ever over draft because they do the charge Double today they try another charge for full amount doing a manually enter transaction please email me or call me 786 922 5538 or email me to my emai manologonzalez0917@gmail.com first time and all this happen the truck was find it why use my card number and charge me twice with out my outhorization thanks

Rating:

2.0

The final charge of the equipment was incorrect. They doubled the days of rental, insurance and mileage. I tried for several days to contact the office, but they didn't answer the phone. I had to contact U Haul customer service for assistance. If you can, choose another location.

Rating:

1.0

I drop my truck off four hours early and put extra gas in it and cleaned it out and I arrived at the location where I originally picked up the truck no one was there I waited around banging on the door I was told someone was there and they were not I called U-Haul and I was told to check the truck out over my phone I went through the steps and process on your app and I put all my information for the miles Etc at the end I put in my credit card information and I pushed continue and the app started back over to the beginning and wiped out all of my information so happened that I checked my bank account and I saw that U-Haul took the money out of my account but your computer says I did not pay so after calling U-Haul I was told everything was okay and to put the keys in the drop box which I did and I was told that you all did collect the money that was owed before I left the location and 3 days later till this day you all are still trying to collect the money again telling me that nothing was paid and you're charging my elderly aunt which paid for a few days for me as a birthday gift that's getting over covid you're charging her and you're trying to charge me and even calling customer service day after day this is still not resolved I will never do business with U-Haul ever again in life

Rating:

4.0

Hard to find the office but the staff was very helpful once I did find them.