Customer Reviews for 4 Storage Of Montgomeryville LLC
(U-Haul Neighborhood Dealer)

106 reviews

947 Bethlehem Pike   Montgomeryville, PA 18936

(267) 613-4398

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(267) 613-4398

947 Bethlehem Pike
Montgomeryville, PA 18936

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location itself was not the problem it was the hassle of dealing with the U-Haul rental process that was. I sat at this location for over 30 mins trying to get through all the prompts and checks and everything before I could get the keys to the vehicle. It was by far the most difficult part of my moving experience

Brittany M 
Rating:
5.0

Got me a van super fast and they super friendly!

JAMES S 
Rating:
5.0

All good 👍

JASON S 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S 
Rating:
5.0

UHaul sent me to a different location per my order confirmation email and only after a very long phone call to UHaul Customer Service did I get redirected to the correct location. So overall review is not great, but location above was very helpful when I eventually arrived there.

Lisa D 
Rating:
4.0

All was good except that the location is very narrow, hard to maneuver in. I am glad I only had a van to park there when I returned the equipment. The only complaint about the equipment is that it had a car deodorizer hanging from the rear view mirror and the whole interior smelled of that scent. Not everyone can tolerate that kind of thing. Frankly it was nauseating at first. I had to throw it away. But the cab still smelled like it the whole time I was driving it. Not pleasant.

Todd L 
Rating:
4.0

Pickup of truck was fine. Customer service was good. We were informed our Dropoff and storage unit location changes to Lancaster pike in Shillington Pa. Arrived there next day. No one could find our rental info. Had to call montgomeryville. They spoke to area manager who said Dropoff location changes again to Field on N 5th Street Highway in Reading Pa. This driving to two separate “drop off locations” had us use additional mileage that we were billed for $27 that we shouldn’t have been billed for. I would like a refund of that added charge

barbara p 
Rating:
2.0

when you schedule a move, everything is timed to the minute. when the first part of the puzzle was 10 minutes late getting started is not good I will only deal with a uhaul center in the future BE ON TIME

STEVEN D 
Rating:
5.0

Rep was polite and explained everything clearly.

james M 
Rating:
5.0

Customer did not leave a comment.

DERRICK B 
Rating:
5.0

This is no need to improve at this location! Customer service was 5-star as was the condition of the U-Haul truck I picked up. Thank you!!!

MARY M 
Rating:
3.0

Customer did not leave a comment.

IAN S 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S 
Rating:
5.0

The two employees were a pleasure to work with. Very friendly and helpful to me.

JEFFREY S 
Rating:
5.0

All good!

MARK S 
Rating:
4.0

Customer did not leave a comment.

Dino V 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

EDGAR R 
Rating:
5.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Bernard H 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
4.0

Staff was helpful. Location was neat and professional. Only bummer was they only had one dolly and not the two I requested. Overall happy to use this location again.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

SUSAN S 
Rating:
5.0

Customer did not leave a comment.

Pauletta J 
Rating:
3.0

Customers should not be charged a full day when they’ve only used the truck for 4 hours.

Kyra R 
Rating:
5.0

Customer did not leave a comment.

Seyoung K 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

The entire process was seamless. Very efficient and friendly staff.

Mary M 
Rating:
4.0

Location was very good and efficient. The vehicle door was mis-aligned or broke but one wouldn't know unless you drive > 40 mph. Large gap

Christopher T 
Rating:
4.0

Customer did not leave a comment.

ANDRII F 
Rating:
3.0

Online prices and final pick up prices were different. Took a while to sort it out but they fixed it

Cathy M 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F 
Rating:
5.0

Be right back sign. I almost missed out on discovering how great you were if I left

Chris S 
Rating:
5.0

The young lady who helped us, Shauna, was extremely kind, making sure that I could get into the van (I use a cane). She was extremely polite and caring.

Lori A 
Rating:
5.0

Customer did not leave a comment.

Stanley H 
Rating:
5.0

So friendly, helpful, and professional

Jeffrey F 
Rating:
5.0

The manager is awesome. So nice and helpful.

ABBI J 
Rating:
5.0

Super helpful and friendly team. Got my drop off done with a smile and prompt receipt. This location cares and it shows. Very pleased.

Keith E 
Rating:
5.0

I rent alot of trucks for my business. This was easily the best experience I had. It was so refreshing to be treated so nicely and have someone actually care about what you are saying also. I look forward to doing more and more with them!

Robert H 
Rating:
5.0

Nothing right now

Joseph K 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

FREDERICK L 
Rating:
5.0

The customer service is the best I’ve seen in a while. I would definitely recommend this location U-Haul to everyone I know.

Denien W 
Rating:
5.0

Great people and an outstanding service

nodir s 
Rating:
5.0

There was a small bug or two but in my life, that = excellent! :) Dealt with Jamie and Shawna who were both wonderful, understanding and knowledgeable. To be honest, I'll be talking with them again real soon to rent van to move my storage from Cube Smart across the street to U-Haul at this address. I'm actually excited about it! lol

Susan B 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

The lady was so nice and very helpful

JOSEPH W 
Rating:
5.0

The pickup process was difficult and took way too much time. I was not told in advance that there was added verification needed upon pickup. I did not have the additional materials with me and giving two phone numbers at 6am is difficult. If I had known about the additional info needed I would have brought it. There was a contradiction in where to leave the key upon return. Initially it said to put it in the drop box. Later it said to put it in the lock box. Unfortunately I dropped it in the drop box prematurely when I thought the process was complete. Not a big deal to me. Just a heads up.

Joseph F 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Demetrius W 
Rating:
5.0

Customer did not leave a comment.

ANDRII F 
Rating:
2.0

The parking for truck return was horrible. I had a 15ft box truck and they expected me to parallel park in a spot that was not big enough to fit a normal SUV. I would not recommend this location to anyone.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

LEONID P 
Rating:
5.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

The whole experience with 4 Storage of Montgomeryville was great. Manager Jamie was so easy to work with. Truck worked great. Pick up and drop off was smooth. Would recommend to all my friends who need to rent a U-Haul I will be renting from this location again in August

Jonathan H 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

My Custer service rep was awesome!!

Adam L 
Rating:
5.0

very courteous and professional and cheerful.

WHITNEY B 
Rating:
5.0

Keep up the good work, simple process from start to finish

Frank T 
Rating:
5.0

Staff was great and friendly. No hold ups waiting to get the truck. Great job!!!

David B 
Rating:
3.0

I had added moving pads to my order and they were not provided. I should have checked, but assumed they were loaded.

David P 
Rating:
4.0

Nothing that I can think of, Service was excellent!

Stacey S 
Rating:
5.0

Customer did not leave a comment.

Eugene S 
Rating:
5.0

Very courteous staff

Donald S 
Rating:
5.0

Customer did not leave a comment.

Harry B 
Rating:
1.0

Vehicle was behind a locked gate with no access code provided and no way to contact despite numerous calls to location and UHaul.

Gregory M 
Rating:
5.0

The manager was outstanding, I called on short notice and she had the truck ready when I got there. HIGHLY recommend this place!!!

Francis F 
Rating:
5.0

Customer did not leave a comment.

Amber D 
Rating:
1.0

Stop overcharging people for outrageous and unnecessary reasons like a $30 convenience fee for gas that's 1/4 a tank. The $100 deposit is unnecessary I basically was charged over $300 for a 115 mile trip.

Rabiah T 
Rating:
5.0

Customer did not leave a comment.

MARY H 
Rating:
5.0

Customer did not leave a comment.

Margaret M 
Rating:
4.0

Customer did not leave a comment.

PATRICK P 
Rating:
4.0

I think everything was great.

Frank D 
Rating:
5.0

Great experience.

Stacey S 
Rating:
3.0

Customer did not leave a comment.

DESIREE C 
Rating:
5.0

Customer did not leave a comment.

Juliette H 
Rating:
3.0

The online face verification needs to be better especailly when it is dark It took u haul over a half hour to verify my idenity

DINO V 
Rating:
5.0

Staff was efficient, knowledgeable and professional.

Howard G 
Rating:
5.0

Staff was very helpful and friendly. Office was very well kept.

LEIGH I 
Rating:
5.0

Customer did not leave a comment.

Rose R 
Rating:
5.0

Customer did not leave a comment.

william d 
Rating:
5.0

Customer did not leave a comment.

Morgan M 
Rating:
3.0

Customer did not leave a comment.

Raponda K 
Rating:
1.0

It is your corporate level that is terrible, my sister rented a one way over a month before pickup…..without notice from corporate, the rented vehicle was not there so I was forced to rent separate vehicles from two different sites; different from where we were to pick up the original truck. Horrible!

Thomas K 
Rating:
3.0

Customer did not leave a comment.

mike h 
Rating:
5.0

Customer did not leave a comment.

Alyssa T 
Rating:
5.0

Customer did not leave a comment.

derrick b 
Rating:
5.0

Customer did not leave a comment.

Colin U 
Rating:
4.0

Somehow my trip was 64 miles and I was charged for 90.

Jamie K 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Thomas k 
Rating:
5.0

I was told at pick up location that if we returned the Uhaul truck before 10 am that we would not be charged for the second day. We did return the Uhaul at 9:45 on April 7 and went to significant expense to be able to return the truck before 10 am as requested. We were charged the full amount.

William H 
Rating:
5.0

Absolutely fantastic. Prompt, professional, attention to detail. Superb.

Stephen G 
Rating:
5.0

Customer did not leave a comment.

Kevin K 
Rating:
3.0

I dropped off the truck after hours and left the key in a lock box. It was not clear where to park the truck in the short narrow driveway.

Mary N 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Site manager extremely pleasant and helpful.

Michael M 
Rating:
4.0

more vehicle selection.

RODNEY S 
No reviews have been submitted for this location.
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