The staff were very courteous and helpful. This is the second time we have used this location and would do it again
CHARLS H
Customer Reviews for 4 Storage Of Montgomeryville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got me a van super fast and they super friendly!
JAMES SThe location itself was not the problem it was the hassle of dealing with the U-Haul rental process that was. I sat at this location for over 30 mins trying to get through all the prompts and checks and everything before I could get the keys to the vehicle. It was by far the most difficult part of my moving experience
BRITTANY MThe office manager was friendly and helpful.
David BThe office manager was friendly and helpful.
David BThe location itself was not the problem it was the hassle of dealing with the U-Haul rental process that was. I sat at this location for over 30 mins trying to get through all the prompts and checks and everything before I could get the keys to the vehicle. It was by far the most difficult part of my moving experience
Brittany MGot me a van super fast and they super friendly!
JAMES SAll good 👍
JASON SUHaul sent me to a different location per my order confirmation email and only after a very long phone call to UHaul Customer Service did I get redirected to the correct location. So overall review is not great, but location above was very helpful when I eventually arrived there.
Lisa DAll was good except that the location is very narrow, hard to maneuver in. I am glad I only had a van to park there when I returned the equipment. The only complaint about the equipment is that it had a car deodorizer hanging from the rear view mirror and the whole interior smelled of that scent. Not everyone can tolerate that kind of thing. Frankly it was nauseating at first. I had to throw it away. But the cab still smelled like it the whole time I was driving it. Not pleasant.
Todd LPickup of truck was fine. Customer service was good. We were informed our Dropoff and storage unit location changes to Lancaster pike in Shillington Pa. Arrived there next day. No one could find our rental info. Had to call montgomeryville. They spoke to area manager who said Dropoff location changes again to Field on N 5th Street Highway in Reading Pa. This driving to two separate “drop off locations” had us use additional mileage that we were billed for $27 that we shouldn’t have been billed for. I would like a refund of that added charge
barbara pwhen you schedule a move, everything is timed to the minute. when the first part of the puzzle was 10 minutes late getting started is not good I will only deal with a uhaul center in the future BE ON TIME
STEVEN DRep was polite and explained everything clearly.
james MThis is no need to improve at this location! Customer service was 5-star as was the condition of the U-Haul truck I picked up. Thank you!!!
MARY MThe two employees were a pleasure to work with. Very friendly and helpful to me.
JEFFREY SAll good!
MARK SStaff was helpful. Location was neat and professional. Only bummer was they only had one dolly and not the two I requested. Overall happy to use this location again.
Elizabeth BCustomers should not be charged a full day when they’ve only used the truck for 4 hours.
Kyra RThe entire process was seamless. Very efficient and friendly staff.
Mary MLocation was very good and efficient. The vehicle door was mis-aligned or broke but one wouldn't know unless you drive > 40 mph. Large gap
Christopher TOnline prices and final pick up prices were different. Took a while to sort it out but they fixed it
Cathy MBe right back sign. I almost missed out on discovering how great you were if I left
Chris SThe young lady who helped us, Shauna, was extremely kind, making sure that I could get into the van (I use a cane). She was extremely polite and caring.
Lori ASo friendly, helpful, and professional
Jeffrey FThe manager is awesome. So nice and helpful.
ABBI JSuper helpful and friendly team. Got my drop off done with a smile and prompt receipt. This location cares and it shows. Very pleased.
Keith EI rent alot of trucks for my business. This was easily the best experience I had. It was so refreshing to be treated so nicely and have someone actually care about what you are saying also. I look forward to doing more and more with them!
Robert HNothing right now
Joseph KThe customer service is the best I’ve seen in a while. I would definitely recommend this location U-Haul to everyone I know.
Denien WGreat people and an outstanding service
nodir sThere was a small bug or two but in my life, that = excellent! :) Dealt with Jamie and Shawna who were both wonderful, understanding and knowledgeable. To be honest, I'll be talking with them again real soon to rent van to move my storage from Cube Smart across the street to U-Haul at this address. I'm actually excited about it! lol
Susan BThe lady was so nice and very helpful
JOSEPH WThe pickup process was difficult and took way too much time. I was not told in advance that there was added verification needed upon pickup. I did not have the additional materials with me and giving two phone numbers at 6am is difficult. If I had known about the additional info needed I would have brought it. There was a contradiction in where to leave the key upon return. Initially it said to put it in the drop box. Later it said to put it in the lock box. Unfortunately I dropped it in the drop box prematurely when I thought the process was complete. Not a big deal to me. Just a heads up.
Joseph FThe parking for truck return was horrible. I had a 15ft box truck and they expected me to parallel park in a spot that was not big enough to fit a normal SUV. I would not recommend this location to anyone.
Thomas MThe whole experience with 4 Storage of Montgomeryville was great. Manager Jamie was so easy to work with. Truck worked great. Pick up and drop off was smooth. Would recommend to all my friends who need to rent a U-Haul I will be renting from this location again in August
Jonathan HMy Custer service rep was awesome!!
Adam Lvery courteous and professional and cheerful.
WHITNEY BKeep up the good work, simple process from start to finish
Frank TStaff was great and friendly. No hold ups waiting to get the truck. Great job!!!
David BI had added moving pads to my order and they were not provided. I should have checked, but assumed they were loaded.
David PNothing that I can think of, Service was excellent!
Stacey SVery courteous staff
Donald SVehicle was behind a locked gate with no access code provided and no way to contact despite numerous calls to location and UHaul.
Gregory MThe manager was outstanding, I called on short notice and she had the truck ready when I got there. HIGHLY recommend this place!!!
Francis FStop overcharging people for outrageous and unnecessary reasons like a $30 convenience fee for gas that's 1/4 a tank. The $100 deposit is unnecessary I basically was charged over $300 for a 115 mile trip.
Rabiah TI think everything was great.
Frank DGreat experience.
Stacey SThe online face verification needs to be better especailly when it is dark It took u haul over a half hour to verify my idenity
DINO VStaff was efficient, knowledgeable and professional.
Howard GStaff was very helpful and friendly. Office was very well kept.
LEIGH IIt is your corporate level that is terrible, my sister rented a one way over a month before pickup…..without notice from corporate, the rented vehicle was not there so I was forced to rent separate vehicles from two different sites; different from where we were to pick up the original truck. Horrible!
Thomas KSomehow my trip was 64 miles and I was charged for 90.
Jamie KI was told at pick up location that if we returned the Uhaul truck before 10 am that we would not be charged for the second day. We did return the Uhaul at 9:45 on April 7 and went to significant expense to be able to return the truck before 10 am as requested. We were charged the full amount.
William HAbsolutely fantastic. Prompt, professional, attention to detail. Superb.
Stephen G