Customer did not leave a comment.
TRISTAN V
Customer Reviews for 4 Storage Of Ocean LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brian was great! Friendly and knowledgeable made the whole process a breeze!
vicky mQuick and easy process
KENNETH Pthey all are super helpful and supportive, Im very happy, will uses again.
MICHAEL RTruck interior was a little grimy. You can tell that it hasn't been wiped down in a long while. I get it, its a truck.
DARREN STruck interior was a little grimy. You can tell that it hasn't been wiped down in a long while. I get it, its a truck.
Darren SCharging extra for fuel on top of 0.99/mile and not even letting know customers about it upfront in estimate is absurd!!!! Putting it in small letters in contract is not fair at all!!!!
HARDIKKUMAR BGreat Service!!!
BARBARA TGo. See Brian he was excellent
Elsie FIts a wonderful place its clean its afordable and customer service is great
Mary HAbsolutely no complaints very professional rental service
Gerald GBrian was fantastic! Very easy to work with and also very kind!!
Christina RGo. See Brian he was excellent
Elsie FIts a wonderful place its clean its afordable and customer service is great
MARY HBrian was fantastic! Very easy to work with and also very kind!!
CHRISTINA RAbsolutely no complaints very professional rental service
GERALD GThanks 🙏 Moving/Storing, Made Simple! Great selection of supplies located, around the whole, customer center.. So 1 won't be without materials.. A representative was so helpful, & appreciative of doing business! Reminded me, I may need a hand truck, and padding.. I rented the van, & it was modernized, & equipped with a reverse camera! Cool! & Just excellent!
ROBERT DBryan was amazing, professionalism amazing.
HERRASIA RTime from pick up to driving away was quick
JOSEPH PI have not had good experiences with renting trucks/vans in the past. However, the manager Mr. O'Neil (i think that was his name) at this facility on Cindy Lane in Ocean was friendly, knowlegable, patient and welcoming. The facility itself was clean and organized. The rental process was quick despite some computer issue that delayed things a few minutes. He was quick to find a solution. I would definately return business here if the need arises.
CHRISTOPHER Loutstanding service, quality and friendly knowledgeable team
HAL SEverything is nice
VLADIMIR SBrian was very helpful
JAIME MBrian was professional, polite, very helpful and answered all my questions. I would definitely recommend Brian and this location.
LOVENA WExcellent service all around..Brian and staff are professional and knowledgeable
DONALD HI originally reserved my U-haul online for less than a days use. My boss asked me to call to make it for a 3-day rental. I called and spoke to Brian Ciriaco and I just have to say that not only was he professional and kind, but also patient with my boss's slight indecision on what time to pick it up. Suffice it to say, Brian was awesome!! I have and will continue to do so, recommend your services to all I know. Thank you, Brian!!
GEORGE MThis is the best UHaul vehicle experience I have ever had. It was seamless, the gentleman who worked at the facility was incredibly helpful and kind and we will recommend to anyone in the future, as well as using them at the next opportunity.
CYNTHIA CBrian was very helpful and attentive
NATALIE JDealt with an extraordinarily friendly person at this location to rent a truck last minute. Answered all of my questions with a good attitude, and had a smooth experience start to finish. Thank you!
KEITH MQuick and easy pick up.
SCOTT SHorrible customer service and Corporate is OK with their location scamming people.
Rob UNothing, It's was great can't complain
MARGARITA DI don't have any experience using UHAUL or dealing with 4 Storage of Ocean other than to rent a storage unit. I do have experience with dealing with everyday businesses and will report that my dealing with 4 Storage of Ocean was way above my usual dealings. They were helpful educating me, exercising the contract and providing the truck. It was a very positive experience for me and my family.
nelson cSame quality service, quick, easy and professional...
Stephen SStaff was great and very helpful!
Ariane YThis was FABULOUS!! My son was trying for 2 weeks to rent a van for after 5:00 pm from Home Depot. They were cranky and unhelpful and nothing was ever available. I had dealt with this particular Cindy Lane, Ocean location several times in the past and had great experiences so I jumped online to see if they had vans and how fast I could get one. Night time was the best time to move since we all work. To my surprise it says I could go get one immediately! So I booked it and ran over. What a great, seamless system. I’m not tech savvy but had zero issues navigating their rental software. It gave me confidence in the whole process. Pick up was a breeze and the van was amazing, clean and huge. We fit everything in one trip. We had the van for 2.5 hours and return was as easy as pick up. Super, super impressed! If you ever need a fast and stress free truck or van rental, this is your place!
Michael GAlthough there was an issue with the computer system, and we had to wait for quite a while to proceed with the rental, Brian was a pleasure to work with. He was sincerely apologetic, professional and maintained his composure throughout the process.
Lois MNothing. Quick and easy is great.
LUIS GEverything was in order convenient & reliable Would rent again from the same location
Neil Pthe phone app was difficult to use.
Robert SThis comment is based on renting a P. U. at your rental location in Ocean Grove, N, J. 07753, not the Ocean Twp. site indicated on the request.. When I inspected the rental, I found the right rear view mirror's cover on the door was broken &/or missing. I still wanted the rental; so I called the rental office to report the damage. They refused to allow me to rent the truck, even though the damaged mirror did not interfere with the mobility of the P. U. I cannot believe that one of your rental locations, does not check a rental when it is returned, or if returned after closing, first thing the next day. I wasted a lot of precious time getting to the site and then not being able to rent the P. U.; and then having to drive to another facility to rent a van because the site does not have P. U. to rent. The P. U. would have made the job a lot easier.
Mitchell YMatthew in the office was extremely helpful & professional. He made the paperwork process a breeze. I wish the Van didn't smell like smoke from the previous renter. The van wasn't swept out. I gave it a sweep before I returned it. I will definitely rent from this U-Haul location. It was easy, affordable and convenient.
patricia bGreat crew at this location!
Darren BKeep up the good work!
Thomas NThanks for your assistance.
Russell SThe rental location is convenient and the vehicle was well maintained. Unfortunately, the office is not open for rental on Saturdays, but they do offer mobile rental services which sounds great in theory, but the app is a major fail. We rented twice and had the same issues. It took over and hour and a half to work through the issues which wasted our time and tried our patience. We tried troubleshooting using the live chat which proved to be worthless. In the end, we were able to get someone from customer service handle the glitches with the app (that seem to be on ongoing issue) so that we could rent the vehicle. Our hope is that U-haul addresses the ongoing problems with their app or just doesn’t offer it an option.
Gina LGreat service very helpful
joseph pThe owner was quick and processed the return fairly.
Chris SYour app leaves a lot to be desired. I was informed that if I go over 100 miles I would get a flat rate charge which is much more than .99 per mile. Nowhere did I see this when I made the reservation. Also I was overcharged for gas even though the vehicle was returned with the same amount of gas, if not more, than when I got the van. I also got a text to do an online check in, because the facility was closed. In the fine print was a $20 charge if this was not done. I feel these are questionable business practices.
John KI requested a hand truck with my truck rental, which was not loaded when I picked up. The location was closed and locked, so I marked that the equipment was not available when checking the vehicle out online. I mentioned it again when turning the vehicle in, and the employee stated I would not be charged. I received my final bill that included a $7 charge for the hand truck I did not receive. Aside from that, the entire process was smooth and easy, with no other issues.
Keith FWhen I picked up the truck, I pointed out that the tank was only 3/8 full. Their response: “I don’t work for U-Haul.”
Anthony SNo improvements necessary! Service was perfect. I would definitely recommend this location. Thank you for making a very stressful day (moving day) a bit less stressful for me!
Eileen PMore reasonable price
Brian CIt was an easy process. I just had difficulty getting someone in the phone for a question.
TylerAnne Bonly thing I would suggest is to get the truck checked tire maintance light was on other wise everything was great..
Carrie WEverything and everyone was great! No improvements needed!
Nancy SThe truck I reserved was not there had to rent a smaller one. You guys did notify me but it was too late.
Jim BNothing! It was fast, easy, affordable, and I would certainly recommend it to anyone looking to rent a UHaul!
Nancy PFront passenger tire was extremely bald and a bit scary to be driving on and the exhaust in the truck was very loud. Transmission also was very sluggish. Pickup location was fine, truck could use some work.
BRIAN CSuper clean location. Friendly and was helped within minutes
Jose LThe lady that was at the counter, was not polite and did not answer any question I had for her. Looks like she rather be home then at work. Not recommend that location to anyone
Neilton MKeep the reservation the customer requested many days before and not wait 15mins before pick up to tell them they need to drive another half hour at another location to pick one one. Then make sure to accommodate them with money for tolls and extra gas money. Terrible experience I had
Michael DIt was way to expensive... I used the truck for about 6 hours and it cost me $178... ill never use Uhaul again. Absolutely disgraceful.
William R