Customer Reviews for 417 Mobile Auto Repair
(U-Haul Neighborhood Dealer)

118 reviews

1161 W Division St   Springfield, MO 65803

(417) 866-2620

Location Hours

  • Mon-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(417) 866-2620

1161 W Division St
Springfield, MO 65803

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This location was a last minute change which meant I had to wait an hour longer to pick up the truck. They were about 10 minutes late opening. They had posted and said when asked they would be closing around 6 pm. When I arrived at 4:30 they were closed and none was there. I did manage to get the trailer but had to do the loading and hookup by mysf.

DONALD H. 
Rating:
5.0

Na

HANNAH C. 
Rating:
3.0

Customer did not leave a comment.

TONY P. 
Rating:
4.0

Customer did not leave a comment.

SETH P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

The requested original drop off locationin Willard was closed, didn't answer their phone and voice mailbox was full two days in a row. Alternate drop off location was an hour round trip drive away. This rental was the worst experience in my 36 years of using U-Haul.

Philip S. 
Rating:
4.0

Customer did not leave a comment.

Aaron V. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
3.0

COVID is still going on, and it was more than apparent that the inside of the truck was not wiped down. UHaul should be do a little more to help stop the spread of the virus.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

STEPHANEE V. 
Rating:
5.0

Great customer service

MICHELLE O. 
Rating:
3.0

Customer did not leave a comment.

oscar C. 
Rating:
4.0

Customer did not leave a comment.

Jillian B. 
Rating:
3.0

The 2 regular works were very friendly and amazing. I would NOT recommend however because the owner is a total ass and rude.. there was a issue with our original rental.. the girl in the office accommodated us the best she could... however that ment we had to get a trailer .. which ment we had to buy the wiring harness and hitch ... the gentleman working was gracious enough to help us with the wiring.... when the owner showed up he said ... um.. thats not a service we offer you shouldn't be doing that and walked off... he did this right in front of customers... U Haul has helped with this type of thing before ... this guy was just rude...

TIFFANI R. 
Rating:
2.0

Very dirty, people not very professional or helpful

KIMBERLY M. 
Rating:
5.0

Had a brief snafu on my phone number being deleted from the reservation when the pick up location changed due to equipment availability so I had to drive to a different location. But it was still convenient and I was very happy with the vehicle. It had low miles and BY FAR the nicest U-Haul truck I've ever used. Thanks!!

jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

GERALD K. 
Rating:
4.0

The staff were very friendly and quick to assist in all our needs.

TIMOTHY S. 
Rating:
5.0

Dakota was awesome and super helpful! Thrilled with the ease of everything. My wife and I had a great experience.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
2.0

Looked like a junk yard. Not professional at all.

DOUGLAS D. 
Rating:
5.0

Have move your equipment, like dollies, and hand carts

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
2.0

The employee who we felt with was very nice and friendly. We had an issue while checking in, as we were told the servers were down, so they payment wouldn't go through. The main issue though was that we were told by, numerous times, by this location that they were very relaxed when it came to return times. We were told all they really wanted was the equipment returned by the end of business (6:00 pm local time) and once we were even told that we could return the equipment after hours. While picking up the trailer I told them we would return the trailer between 4:00-6:00. They said, no problem, so imagine my surprise when I checked my voicemail and heard that the trailer was going to be reported as stollen because we didn't return it by 10:00 am and they not had they heard from us.

Jennifer F. 
Rating:
4.0

Came dropped off truck no issues no one around...at 2pm.

Austin C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
3.0

Staff was very friendly and helpful! Great experience! PW

PAUL W. 
Rating:
1.0

Agreed upon a return time, because the lady was insistent that it would be cheaper for us to return the trailer back to them. Ended up costing more after the man was extremely unprofessional harassing me on the phone and being rude about having another rental set at 3 pm. (we returned the trailer at 2pm). May not ever use U-Haul again, but definitely won't be using this location ever again. So unprofessional and unkempt.

DAKOTA C. 
Rating:
1.0

Customer service was ok, parking was very tight and hard to get in and out of lot.

MICHELE R. 
Rating:
2.0

When I asked if I could leave my car there they said "sure, but I wouldn't recommend it. This isn't a good part of town and someone tried to steal my car while I was here the other day". They were very nice but the location itself is not good

Danie H. 
Rating:
4.0

Very friendly and helpful!

CARRIE D. 
Rating:
5.0

equipment worked great everything went smoothly

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

KELLY C. 
Rating:
5.0

She was very helpful and friendly!

JAKE B. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Parking and navigation was a bit challenging. You may need to have someone pull out and park the larger trucks.

michael C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Payton M. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
3.0

The UHaul itself was fine and I have no issue with. The facility was filthy, showing no pride of ownership.

Roger R. 
Rating:
2.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL D. 
Rating:
3.0

It's a greasy repair shop, so not the cleanest; but the employee had a tool to lift the tongue, easily.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

AZURE B. 
Rating:
5.0

Customer did not leave a comment.

Deborah Lea R. 
Rating:
5.0

All good👍👍

DEAN L. 
Rating:
5.0

Customer did not leave a comment.

Philip V. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE D. 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

ALLISON J. 
Rating:
1.0

Make sure the car dolly fits the vehicle that you gave them to look up to make sure it fits the car dolly. Drove 2.5 hrs one way and could not load the car would not fit the loading ramps. Not a happy customer. Cost 36 dollars in had along with the dolly rental.

WESLEY F. 
Rating:
2.0

Customer did not leave a comment.

Kaylee L. 
Rating:
1.0

The facility is unclean and the employee was unable to move the truck from it's parking space.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

SAMANTHA D. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
4.0

Customer did not leave a comment.

molly B. 
Rating:
4.0

Customer did not leave a comment.

PATRICK JAMES R. 
Rating:
5.0

The people are very friendly and accommodating!!! Large selection of trucks/trailers !!!

ALTA B. 
Rating:
5.0

When we checked the truck and trailer in the person was very nice and very welcoming but the space to park the truck and where to turn it in it was very small and very hard to get into. I would use this place again however just because the person that worked with us was just so helpful and just so nice very personable.

Jermaine H. 
Rating:
5.0

The only problem I had with the location was that my GPS took me the wrong direction on Division street. I had turned around, and was looking for a place to pull over so that I could contact UHaul about a different drop off location, when I saw all the UHaul trucks and pulled in. The people were very friendly and efficient, and I had the truck turned in and was on my way in just a few minutes.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

Caleb B. 
Rating:
1.0

Staff was very friendly. But the place is a dump that's filled with garbage.

BRETT H. 
Rating:
5.0

The representative went above and beyond to accommodate us. Very friendly.

Cristin S. 
Rating:
1.0

Get rid of this location. This location was the most disgusting unprofessional joke of a business I've ever seen from a u-haul location ever. What in the actual hell are you guys thinking having a u-haul pickup located at this business?

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

TYLOR H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
1.0

I tried calling the location and no one answered. They claim they never heard the phone, but no one was there when we pulled in. A young lady pulled in a couple of minutes after we got there. The place was disgusting!, dirty and not in a very good part of town. We found three other locations that were closer to the house than the one we were sent to.

Shelly W. 
Rating:
3.0

Have your agents be more knowledgable on what they're doing.

THOMAS E. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

SHAYNE MICHAEL D. 
Rating:
5.0

The lady who helped us was super nice and helpful.

BRYAN K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

nothing I know of

JAMES P. 
Rating:
2.0

Still haven't received the deposit were paid on top of the entire fee.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

AMBER L. 
Rating:
5.0

Customer did not leave a comment.

Anessa B. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

SHERYL B. 
Rating:
4.0

Lower the prices over 200 for 1 day is way to much

JEFFREY N. 
Rating:
3.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

The lady working there was very friendly. She kept apologizing for the other uhaul locations customer service. Very nice young girl.

Roseanna T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

DONALD PAUL L. 
Rating:
3.0

Customer did not leave a comment.

Dustin S. 
Rating:
4.0

Customer did not leave a comment.

Bryce K. 
Rating:
1.0

The office was filthy and the check in was slow and unacceptable. I requested a dozen furniture pads and they only had 6.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

LARRY E. 
Rating:
4.0

Just verifying that the truck we rented performed well. The U-Haul contact personnel at both ends were easy to communicate with.

BRUCE R. 
Rating:
3.0

Michaela was very helpful. The trailer was a little dirty.

SAMUEL O. 
Rating:
2.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Nothing was in need of improvement

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

JACOB F. 
Rating:
1.0

The manger was rude. Believe his name was al. Would Not even look at us. Very uninviting. Would not recommend going her for any reason.

Nikole B. 
Rating:
2.0

I couldn't get in touch with the business that had my rental to tell them that I was running late due to issues with my storage unit. I left 2 messages and when I got there to pick up my truck they told me they almost cancelled my rental. I paid for a dolly but it was not in my truck. I had to go back for it and it took a while for them to verify I did pay for it.

DIANNA S. 
Rating:
2.0

Such a weird business to do uhaul business. The truck was clean and ran perfectly. But the establishment was unclean and unprofessional.

MICHAEL B. 
Rating:
2.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Excellent staff.

Samantha R. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
No reviews have been submitted for this location.

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