Customer Reviews for 48th St W Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 48th St W Storage

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Jason S.
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Robert A.
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Great Place to Rent a Trailer

John R.
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colleen D.
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Awesome

Billy B.
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Rory H.
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Excellent and easy location to get to on the west side. Hitched and unhitched trailer for me. Great service!

David D.
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colleen D.
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LEIGH F.
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Turner D.
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colleen D.
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Jeffrey A.
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Becky W.
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Really nice gentleman, Elmer, that I worked with. The location is by far the best. It is easily accessible from Laurel and other towns West. You don't even have to go into Billings.

Gene R B.
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We reserved to pick up in Cody got a call 2 days before to say we had to drive 2 hours one way to Billings to pick up. Got there and the person was not available and we waited 15/20 minutes. Then took time for paperwork. The truck was so dirty you could not tell it said uhaul. We were supposed to hear back from a supervisor about a discount and have heard nothing.

Devin N.
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Stanley L.
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Pauline G.
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Michael H.
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Paul Y.
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There was food in a baggie in the cab, the air conditioning didn't work and the windshield was extremely dirty on the inside.

Patricia M.
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roy C.
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Everything was in good condition & worked well.

Julie G.
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Patricia M.
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RICHARD H.
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Annie B.
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Pat M.
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Gregg W.
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Ben S.
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James W.
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calab M.
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Michele F.
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I was charged $136 for a 400 mile overage that did not happen. Advice- take a picture of your beginning mileage and your ending mileage to protect yourself. After a long phone call to the destination manager, I was refunded $50.

Jeff H.
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Rented here the day I needed a trailer to haul a mower. The gentleman at the facility was very helpful. The equipment I rented worked well. Overall a great experience. I will rent from them again.

Donald W.
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Janice N.
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Christine S.
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The gentleman that took care of us was really nice and went above and beyond :)

jesse m. | Reservation |
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The storage facility is a secured with an electric gate, passcode entry, an onsite manager with prices competitive with other local storage facilities. Uhaul also offers insurance for your property.

Fred S.
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Nothing, personnel were very professional.

Jessica T.
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Bobbie B.
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My uhaul truck was a nightmare. The website didn't pick up my location 2 days in a row. I tried chat and the rep was not helpful. I got hung up on by 2 different people when trying to get road side assistance. Im not hapoy with my uhaul experience at all.

Dicksie P.
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STEVE M.
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Excellent service coupled with excellent location = EXCELLENT EXPERIENCE.

Harold W.
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No personnel in the office when we came by, but was easily contacted by phone. We dropped the trainer and received an emailed receipt within a couple hours.

DALE S. | Overall Experience |
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Wilbur was a joy to work with,always accommodating and always friendly. A bowl of chocolate mini bars was the crowning touch.

BRIAN N. | Overall Experience |
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Elmer does a great Job.

Shigeki U.
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The previous driver had smoked in the truck. It smelled strongly of cigarette smoke, and I had to clean out the ash tray of cigarette butts.

Joel S.
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DONALD G.
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gary K.
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Luke O.
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Brenda G.
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pam H.
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I had exceptional and friendly service. Honestly you could not improve on service we received. Thank you

Rod B.
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seth F.
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The gentleman Elmer was very friendly. I've had bad experiences with uhaul locations before and was skeptical of using uhaul again but Elmer's service made me change my outlook on Uhaul. Great job Elmer

Carson L.
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I set up a pickup of a Uhaul trailer with this location. I stated multiple times that it was going to be an out of state drop off. I even stated that we were moving to Arizona, yet they continued to keep my reservation as an in town drop off. Therefore, when I showed up for a drop-off in Arizona I was charged double the actual amount I should have been charged. The fee should have been $358 but I was charged $803. No one at the corporate Uhaul will take any responsibility for this problem.

Karen A.
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Our experience with the staff was great. The truck we rented was not back at it's designated time, so the staff drove to Billings and got us another smaller truck, so we were only off by an hour. It did end up costing us more as we had to make 2 trips to get our move done & we were pretty certain one trip in the larger truck would of done it. We felt we should have not been charged more since this was a uhaul problem. Like I said, the staff was excellent and we certainly did not blame them. The previous truck renter was hung over and did not return the truck on time.

michael A.
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have the trailers their on time,had to go to another location.

david H.
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richard R.
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The truck was ready when I arrived. It was clean and in excellent shape. The service and courtesy was as good as it could be.

Welch F.
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Nice to have a convenient, easy yard to get in and out of. The other locations in Billings, MT are a nightmare.

bill E.
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mark M.
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Elmer was great to work with. A real gentleman.

Walt M.
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Everything went very smooth at this location. The person in charge came out as soon as i got there and was very helpful. He did see I had my own electrical plug in and said he would have to get one for the trailer. So maybe there should have been one with this trailer when I picked it up. Who knows.

Gary L E.
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Interior of the rental was not cleaned. Especially the windows.

Sonja K.
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Amazing service. Friendly staff and easy return. Location was very close to my new home.

Darren W.
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Jake T.
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When given the keys to the truck, it would have been nice to tell me which vehicle it was rather than check for all the codes.. Office space looks like a hoarders house. Merchandise doesn't even catch your eye unless you really look around.

LUKE A.
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mark M.
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Cathy D.
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Mark M.
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Benjamin R.
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Jeff N.
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All 4 tires were low

DANA L.
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the drop of was easy!

Kristin B.
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Kaisee B.
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I had a truck reserved for 9am and the truck wasn't there and had me go somewhere else at 1 and then sent to another place at 2. GET YOUR SCHEDULING STRAIHGHT.

richard W.
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greg M.
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micheal S.
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Joe C.
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Quick and easy return, with friendly staff.

taylor C.
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jacquelyn S.
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KELLY C.
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TYSON S.
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Not a retail store like the pickup location, but good lighting and good service. Did an after-hours drop and called to confirm in the AM as they'd done the return at about 9:06 when they opened, very good service!

Theresa R.
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Kevin A.
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Megan R.
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Daniel T.
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Mandy L.
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NIKKI D.
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Elmer is the nicest gentleman! So friendly and helpful!

hether B.
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I wasn't sure if the tires were good enough to make the trip. But I was helped very well by the staff and assured that I would have road side assistance.

Shirley J.
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The truck had a broken rear spring!!!!! Terriblely disturbing to us!!!! Thank goodness we could get Willatds garage to fix it so we didn't have to unload and reload ! Please adjust for our situation! ??

WANDA G.
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monty J.
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Thank You to the manager and I look forward to doing more business and ongoing business with you:))) KUDOS....

JoAnn M.
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ruth T.
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RAYMOND L.
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DEAN P.
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Try to open the loading door.

WILLIAM K.
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MELISSA S.
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TAMMY D.
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ROBERT S.
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The gentleman checking out the trailer to me was among the most courteous and friendly I have ever had the pleasure to deal with. Thank you U-Haul. - Robert in Billings

SCOTT G.
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No improvement needed - the U-Haul dealer was exceptionally courteous and helpful! The dealer's facility was easy to access, spacious, clean and well maintained. My rental transaction was handled quickly and efficiently. Overall, the experience was excellent! I will gladly recommend 48th Street West Storage to friends and family for their U-Haul needs!

JOE B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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