Very good
Sidineis G
Customer Reviews for 495 Truck Center
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing
Julia SThere 24/7 system worked great!
GREGORY HThe “easy” app pick up took forever. In the pouring rain. Will not do again.
Krystal LNa
Christopher CGuy working the front desk was extremely helpful and professional. He was the only good thing about this location other than the fact that it’s 24/7. The pickup/drop off process was long and complicated and the truck was falling apart mechanically. Engine light on before I even left lot. Needs brakes and alignment for sure among other things. I did not feel safe driving it but I was desperate for a truck and the other Uhaul location was closed. Service your trucks and give the guy working desk a raise for being great!
Christina DSure was closed when we dropped off so entire checkout was virtual. I wasn’t 100% sure where to park the truck. Otherwise drop off was fine.
Margaret mThere is a glitch in this form. I was unable to select "Not Applicable" for personnel and submit the form. So I had to select "Yes" or "No" to submit the form. But the site was closed, I put the key in a box, and I met no one. So for the personnel question the answer was "Not Applicable".
Nicholas BExcellent service
Kristen CThe person I spoke to on the phone was very nice and helpful. The app was easy to use for the 24/7 pickup option. The man who works at 495 Truck Center was also nice and helpful when I came to pick up.
James STruck was available and in working order. Was missing the furniture pads that were supposed to be included tho.
Ethan WThe truck was left open and unlocked. The doors were unlocked, driver side, passenger side, and back of truck all unlocked as was the lockbox where the key was found. The 2 dollies and 3 packages of mattress pads I ordered were all missing. Also the truck gas tank was completely empty I had less than 20 miles. I filled it up and hardly used a 1/4 of gas. I tried to contact someone via the app during the rental period. They were of little help and stated nothing could be done and someone would call me on Monday. They never called to discuss the rental and it took weeks to correct the bill. I have used various Uhaul locations over a dozen times over the past decade and this experience
Donald ANone! Thanks.
Wilfredo GTerrible way to pick up a vehicle- took an hour to get a truck that I had already booked
Kenneth H