5Rivers seemed pretty good, but UHaul charged me an extra $341 that was more than I was quoted on earlier reservations, and also surprised him so much he negotiated a lower rate for me, only to have this extra charge thrown at me because Jacobs Ave supposedly wanted me to return the vehicle to them, even though 5Rivers told me to return it to THEM. This is supposedly being reviewed and I may get back $341. But I may not. And I've not been contacted yet. I find this all extraordinary and not something I am likely to speak well of to anyone who asks, and if the $341 sticks its going on a public review.
JESSICA H
Customer Reviews for 5 Rivers Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental experience, good location for in town pick up, thank you!
Woody VThe associate was helpful, professional, and understanding. They made it easy to understand and perform the process of returning the Uhaul. I would recommend this location to a friend.
Jarred GMore PU trucks, I used a van . Thanks for helping me out. Larry
LARRY SStaff was nice, process was quick and easy.
Kelsey MThe gentleman who runs this place was top notch. He was polite, quick to get us in and out, friendly and informative. We would recommend him to anyone!!
CATRINA HBoth men I dealt with were extremely knowledgeable and helpful. My only complaint is about the van. The step from the seat to the ground is extremely narrow. It was difficult to navigate.
MOLLIE PThe guy was helpful
BRIAN MThe service was excellent. Helpful, friendly staff. It's a convenient location too. 👍 Thank you
LAURA BThe tow dolly was old maintaining it would take rebuild , over all the sales associates were great.
William GFriendly and very helpful
Deborah MNo rear view mirror dangerous
CHIP S