Customer Reviews for 56 Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 56 Mini Storage

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Courtney B. on

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When we arrived at the location, the gentleman inside was very friendly. We were in a bit of a hurry however and let the man know. Nothing against him, but he continued to talk about other things rather than trying to get us out of the location faster. We had a slight hiccup with the lights working on the trailer, which we fixed. The problem that we had with our experience from there was with the trailer itself. It looked green molded in color, extremely old, and that it needed to be retired. The trailer did not look in good condition compared to the newer trailer next to it. My husband asked the gentleman if we could have the newer, nicer trailer instead, but he said "no, I already checked this one out for you." Because we did not want to argue we hooked up to the trailer. As we were pulling away, the trailer rattled and shook unbelievably loud and scary. I asked my husband multiple times if it was connected correctly. He said it was, it just bounced a lot. We get to our destination to load the trailer. Everything seemed fine. We were traveling from Pennsylvania to Georgia. The drive was better once the trailer was filled. You see, we rented the enclosed trailer so that our items would be protected. The last hour of our drive was in the rain. Not thinking anything of it, we arrived in Georgia. When we opened the trailer door, all the items that had been sitting on the bottom were soaking wet. Clothes, suitcases, shoes, and boxes. Trying the unload the trailer was a mess because the boxes were wet and falling apart. There must have been a seal that was not working properly.Very upset about renting enclosed and still having our items get wet. When we returned the trailer in Georgia, the man at the rental location said that the trailer looked awful and they need to take it off the road.

Don A. on

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BRUCE V. on

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Todd M. on

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Wilbur S. on

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Jim S. on

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Edward O. on

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Ken K. on

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Really informed personnel, explained in detail, very good.

Lindsay W. on

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Paid for a dolly but it did not come with one. More detailed in making sure everything is ready for next customer.

BILL D. on

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jim W. on

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John N. on

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I am waiting on a response of why I was charged a $25 cleaning fee for this rental when there was nothing left to clean.

amanda P. on

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Took over an hour to pick up the truck, man working was not knowledgeable and had to keep calling his co-worker, boss, and U-Haul support. Truck was good

Douglas M. on

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KEVIN G. on

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Nothing that I know of but I did want to say how nice and helpful Renee was

john H. on

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I WILL NEVER RENT ANYTHING FROM U HAUL AGAIN. MY EXPERIENCE WITH U HAUL WAS HORRIBLE!!!!! THERE POLICIES ARE ABSOLUTE B.S.!!!!!!!!!!!!!!!!!!!

Jessica B. on

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dave M. on

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Jim S. on

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Dave M. on

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Dylan M. on

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Lane W. on

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shawn M. on

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Emily G. on

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Monica S. on

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They got the miles wrong and it was a mess to handle.

Susan O. on

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Mary Beth W. on

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Robert K. on

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lawrence S. on

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Janice M. on

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Great service!

Kathy K. on

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Thanks a bunch! We hauled our Kayaks to and from the reunion without any problems! Courteous employees added to the experience! Thanks!