Customer Reviews for 57 Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 57 Marathon

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DAVID S.
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Customer did not leave a comment.

DENNIS G.
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Joseph C.
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The truck had a horrible vibration at 55-60. It took me longer to make the trip because I had to stop every now and then.

allan T.
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Customer did not leave a comment.

Jill R.
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Staff was friendly and the location was convenient.

Tara C.
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The attendants here are very nice, the checking in and checking out process was easy and I will definitely recommend this location and the 9' cargo van.Lots of room easy to drive.

Ralph H.
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Ryan F.
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TIMOTHY P.
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Fast , efficient and friendly

DANIEL C.
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Very friendly and courteous. Also very accommodating. Rented on short notice, and was a little late bringing truck back, but they waited for me and checked me out. Highly recommend!

Nick G.
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Excellent 5-star customer service 🌟 🌟 🌟 🌟 🌟

DENNIS F.
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Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill-up the tank when you're done and they inspect it and park it for you!

EASTERN RD C.
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Everyone was friendly and courteous. No wait at all on pick up or drop off. I like this location better than any other I have ever used. Will definitely use them whenever I have a need.

DENNIS F.
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Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill-up the tank when you're done and they inspect it and park it for you!

Stephen L W.
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Pluses: It's at a gas station so you can fill up right there. Minuses: Cell phone service is minimal, so using the fast check-in ap is a problem for customers AND the staff. The wifi makes check-in take a little longer than it could. Not a big deal, but just an improvement opportunity.

BRIANTHOMAS H.
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Customer did not leave a comment.

Michael B.
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DAVID O.
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Very accommodating. They were waiting for me to arrive...even checked to see if I coming as I didn't realize a time zone difference.

John M.
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This is our second time to use this location and it had been excellent both times. The deliver what they promise, and make the process very easy!

James A.
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The service we received from ordering the trailer to picking it up...exceptional. kind and very professional service.

steve N.
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Customer did not leave a comment.

LORI L.
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The service, equipment and friendliness is excellent!!!

Gregory K.
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I reserved a 4 wheel dolly and it wasn't available. What's the point of reserving something if you apparently have no mechanism for ensuring it's available? Other than that the rental was fine, equipment was in great shape, the rental location as is pretty typical had a sketchy feel to it though pick up/drop off went fine.

ROBERT M.
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Stephen W.
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Jason S.
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Abby N.
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BRIAN F.
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Ronald M.
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Theo and Steve were 5 star. All around great experience!

RICHARD F.
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Kent D.
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The issue was with the truck; the smell in the cab was so bad, and everything was sticky. We had to stop and clean before going on with the trip. Something was loose in the front end, it was a fight to keep the truck on the road.

Dean R.
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Michael S.
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RANDALL B.
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Great experience. Will rent from them again.

ANAS H.
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EDWIN P.
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Desire B.
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Equipment was clean and the service was amazing. Thanks so much!!!

PALMA S.
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JOSHUA H.
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Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill up the tank when you're done and they inspect it and park it for you!

GAYLEN M.
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Customer did not leave a comment.

RUSSELL B.
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I found the online checkin a little confusing. I wasn't aware I would receive an email that had pictures of the vehicle, miles, how much gas was in it. So I had already left the lot with the truck by the time I received that. I had to just answer yes and assume all the info was correct. Return check-in was a lot more efficient. I also told them the truck smelled heavily of cigarette smoke even though it was designated as non-smoking.

RON P.
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Everyone was friendly and courteous. No wait tome on pick up or drop off. I like this location better than any other I have ever used. Will definitely use them whenever I have a need.

Pam L.
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Exceeded our expectations. Very helpful. Will definitely be using again.

Brett B.
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Customer did not leave a comment.

Jeffrey L.
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Great service, nice people. Would definitely rent from them again

RICHARD F.
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They gave us a bigger truck than we requested, which was too big to park where we had arranged, so we had to carry all the stuff quite a ways to move it in. A bigger truck was not an upgrade. The people at this location are fantastic, but with little option at the very late notification we were stuck.

Bret B.
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The agent was excellent customer care and very professional

Kevin M.
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Michael D.
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Dennis F.
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Nice people

Paul A.
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I was informed and had a confirmation number that my pick-up would be at the Grizzly Quick Mart on 744 Broad Street in Wadsworth and you changed this on me the night before my pick up. You also stuck me with a 26 foot truck when I reserved a 15 foot truck weeks earlier and had a confirmation confirming all of this info. To make matters worse there were 15 foot trucks in the Marathon Lot and I was told those were all reserved for other people. I thought mine was reserved. Very frustrating as I had to drive an oversized truck that I never rented and was very difficult to drive. Very Disappointing Customer Service!! I just wanted the truck and place of pickup to be what I rented and had confirmation numbers for.

Rodney C.
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Customer did not leave a comment.

Derek M.
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Don't change a thing. I have rented many Uhaul products This was by far the best experience! Thank you so much for your professionalism.

BETH D.
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Needed to return a receiver plug unused, unopened, and he couldn't do it. Had to keep a plug we don't need. Brandon at pickup assured us we could return it then. Not pleased. Trailer hauled like a dream though, we loved that part.

Jordan D.
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Carl O.
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Eric S.
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Evon P.
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Had a problem with filling it back up with gas I kept trying to tell them the gauge was stuck and there was plenty of gas they insisted I put more in I did with him standing there, he checked again and it was full. So I put a quarter of gas in at my exspense. So instead of about 28 in gas I put 42 dollars in and nothing about seeing if I can get that refunded. Just their gonna send it for repair. I alway rent from them. They are great never had a problem. Love them. As I'm saying it's not the guys fault that work there ,but haul needs to make it so they can make it right to their customers

jeff G.
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no complaints

Scott S.
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Customer did not leave a comment.

dallas S.
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Amy S.
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michael H.
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John M.
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Sharon H.
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Jill S.
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It took a rather long time to check out. The younger guy (OSU engineering student) provided excellent customer service, but the older gentleman took forever to check us out. Also frustrating was the fact that U-haul changed our pick up location, but we didn't see the email until it was too late, so we wasted at least an extra half hour driving to the new location and being far out of our way.

Robert B.
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LEONARD L.
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Justin S.
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todd R.
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Terry H.
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Everything went well

Warren K.
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very hospitable and helpful about communicating expectations and timing

WILLIAM B.
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Roger P.
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Craig W.
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Jonathan G.
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Nice guy, fast and easy to work with.

Spencer P.
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Truck air conditioner didn't work at first, but worked every time after that - might be low on refreigerant? Gas station clerk was very friendly and did a fantastic job!

Chris B.
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John D.
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Bill C.
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Dennis F.
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#1

DENNIS F.
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Nice

andrew V.
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Douglas L.
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Alan B.
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STEVEN K.
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Nothing, all was good

STEPHENJOHN W.
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Patrick F.
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The owner and associates were extremely accommodating. Very kind and easy to work with. I'll definitely be calling them first from now on.

Michael F.
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Great customer service. Staff is extremely helpful.

Keith M.
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Customer did not leave a comment.

Michael F.
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Excellent service. Went above and beyond.

Jonathon B.
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Great staff great location

Michael V.
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Was able to stay outside for the drop off which was nice since this is a small gas station.

MOISE R.
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Customer did not leave a comment.

christopher S.
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The workers at the service station were very courteous and helpful in every way.

WILL C.
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The gentleman came out to help me unhook as i was pulling into the lot. He was very helpful!!! It was very quick an easy.

Diego R.
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Customer did not leave a comment.

Nash S.
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Cody P.
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MOISE R.
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Good drop off, very curtios.

No reviews have been submitted for this location.

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