The U-Haul was not clean when I arrived to pick it up. The owner swept out the back as I stood there. The cupholders had crumbs and spilled liquid that dried in them. Not wanting to get charged for a filthy truck when I dropped it off, my wife cleaned everything in the cab before we left our home, even the mouse droppings on the passenger's seat. The truck ran well and served it's purpose. The cleanliness or lack thereof is the main reason for this review.
THOMAS A
Customer Reviews for 57 Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is always so friendly and helpful.
JOHN LVery easy transaction!
JAMES FThey have been very accommodating!
THOMAS BRented a one-way trailer. Took to a loading destination, loaded unit and then notice tire with low pressure (11 lbs). Called back site of rental and while only 5-6 miles away they said that only roadside assistance was available to help. through eval process, it was determined that tire should be replaced. Mechanic arrived and determined ball bearing was shot and would ruin new tire and was not capable of making it to my final destination. The mechanic convinced support to replace unit. It took til near 10:30 pm but I got a good trailer and was able to complete my move in original time frame. I appreciate the local mechanic that diagnosed and replaced the damaged trailer! Disappointed that 57 Marathon did not recognize the issue with the trailer.
DALE MWe had the best experience renting our first U-Haul! The vehicle was clean and the rental process was fabulous—great and friendly service!
ADAM VBetter clarity around local versus one way. The rate per day for the truck was very reasonable but the cost per mile is quite steep. Since I had to return the truck to the location I rented it from, 50 miles of driving added $50 to the cost.
THOMAS SBoth the man working in the yard and the manager were very helpful with getting the truck check back in.
Nathan HFriendly with great customer service.
THOMAS BI only drove 13 miles and got charged for 50!!! And I got charged $15 insurance that I did not sign for!!
JACOB SClerk was courteous/kind and transaction was smooth eventhough he had other customers. I would use this facility again for uhaul rental and refer to friends.
Julie BGreat place, very friendly and easy to fill up since it’s at a gas station
KERIDAN GSales person was quick, efficient, and helpful.
Steven HThe owner and his assistant were superb. They helped me with setting up the hitch ball assembly correctly and showed how to make the connections. I sincerely appreciate them for making sure I was fully comfortable with everything.
PARSWANATHAN Rthe air conditioning was broke and the truck was in bad shape
ROBERT RGreat customer service! Great experience!!
SHAWNIECE DI declined the SafeMove coverage when booking my rental, however it was added back when I tried to book moving assistance. Please make sure that the automated booking system doesn't alter rental equipment reservations when adding additional services!
CHRISTINA LAll expectations were met
Tom RThe attendant was outside and began checking me in as soon as I parked and assisted with the checkin and checkover process. He was amazing and it was the best part of my experience.
JULIE DHe couldn’t calculate the mileage. Initially thought I had gone 800 miles in an hour And a half. So I had to wait longer than expected.
CHAD S👍
RICHARD WRepeat customer, and very good service. Good people too.
SCOTT CWe had one of the automotive technicians help with securing the Kia to the tow dolly. I received good customer service.
MICHAEL CEasy to deal with on pick up and return. No issues.
JEROME LVery polite and helpful staff and ownership.
Richard WAgent was ready & on top of things. Drop-off & equipment check was done in a few minutes- then we were on our way. Thanks U-Haul #57 Marathon!!!!!
THOMAS HBe transparent with allotted miles
AARON KVery friendly and professional went above and beyond to help me I appreciate all the help especially at my age. Thanks again and will definitely send family to 57 Marathon Wadsworth Ohio. Super service!
SAMUEL HThey were very friendly and trailer worked perfectly. Made the move so much easier.
KENT SI don't blame the local provider, he was courteous and helpful. However, I was never asked about the 'safe move' charge of $15.00. Wouldn't my auto insurance coverage provide for this? I wasn't asked nor I was not given an estimate of total charges before I rented the vehicle (other than a lengthy contract online to read after renting). For 2.5 hours of renting the vehicle, 43 miles of use, filling the vehicle's fuel tank afterwards of $20 (how to know exactly how much fuel?), the rental of nearly $100 (plus $20 additional fuel) for a total of $120, seems excessive. Perhaps this is all U-Haul's policy, but customers are not coming close to an advertised $29.95 rental fee. Of course, I expect to replenish fuel, but the total charges are not close without the add-ons.
ALAN WI read some previous negative reviews, however both men who assisted me with check in and check out were wonderful, polite and helpful. Truck was fine...I would absolutely rent here again!
Cassandra MThat truck was wore out and needs to be retired
KENNETH MHave vehicle started and warmed up inside. Doors were frozen shut.
SHARON EQuick and easy drop off
CHARLES WThe people here are always helpful with hooking up and unhooking the trailer. The location is an old service station and is adequate for its purpose. We discovered that the trailer leaked a fair amount of water from the rain I drove through. That was a disappointment as the whole purpose of renting an enclosed trailer was to protect the contents from the elements.
DAVID BTrailer was full of pine needles and the brake light was out.
ELRICH MNothing Attendant was awesome All question were answered
RICK OVery old truck, I could tell they attempted to clean but they could only do so much.
RYAN BVery nice lady
JACQUELINE FThe worker there was helpful and nice.
JASON TGreat people, a pleasure to do business with. Equipment was clean and safe to operate. One concern, I reserved a 20’ truck. When I arrived to pick up the truck, they did not have what a reserved so I had to use a 26’ truck instead. A much larger vehicle. If I wasn’t comfortable driving a truck that size, it could have been a safety concern. Perhaps a notification could have been sent to alert me of the change to my reservation in case I would have needed to decide whether to cancel or accept the change. Thank you.
BRAD Lprofessional service
Richard WWebsite is absolute trash - it’s clearly designed to be almost impossible to NOT accidentally accept additional services.
CHRISTOPHER WMy charges were wrong on my final bill and am still working to get them rectified.
MICHELLE MThis rental location was not the location I originally scheduled to pick-up from but the rental was processed without a "hitch". I received a call from U-Haul a day before indicating I would have to go this new location which was 10+ miles away. This seems to be std operating procedure for U-Haul and is not the first time this happened, and the prior time was even farther away. What is the point of picking a close-by, local location, only to be sent miles away?
RANDALL MThe staff at this location plus the weekend hours of operation make this the best location to rent from
KATHLEEN Fvery good
Richard WThe pick up location was in a small town, so you get what you get in a small town. Super helpful, friendly, and cordial…
RAYMOND F👍
FRANK MThe customer service is excellent at this location, exceeds expectations in all areas.
DAVID CBest location in the Akron area…. No hassle, quick and 90% of the time have the trailer that I need…
JEFFERY I