I never have any issues with this location ! Thank you again !
NARAVAHN P
Customer Reviews for 57 Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was well maintained, but there were 2 pairs of shoes left under the seats and a couple of gatoraid bottles behind the seats.
David MMake the website less time consuming when you pick up the vehicle rental. It took 15 to 20 minutes to examine the vehicle and upload pictures .
MAGGIE GNothing. It was great.
GREGORY MMake sure U-Haul does a better job on the equipment they rent out.
DOUGLAS SEverything went as expected
GREGORY CThe location and the people running it were good, but the truck had its "check engine" light on, and smelled of old smoke and bad air freshener. Good thing the manual-crank windows worked, so I could get some air. The iPhone app was awful though. It was ridiculously slow when trying to pick up the truck, and it got stuck on the step where you're supposed to take pictures of the 4 sides of the truck. It would look like it was working, but then showed errors saying that "at least one" photo must be uploaded. I tried it 4 times in a row with all 4 sides, and even tried just one photo and using the "skip" option for the rest, or adding comments for each one even though they were optional. I ended up going inside again, and they said it was ok to skip the rest of the app's steps. I took photos of the truck and mileage for myself, since I couldn't put it in U-Haul's own app.
Matt RThey cater to the needs of their customers. I have rental here before. I did make the mistake of trying to reserve a truck via phone calls to the call centers which did not go well. After some frustration I contacted 57 Marathon and they took care of my needs. I plan to always come here before attempting to call u-haul.
TERRY BThe staff at this location were polite and very helpful.
MARK BThis location is always friendly and honest!
LOUIS GTrailer was worn, but clean inside. Computers were down when I was checking in. But vendor sent necessary receipt once system came back in line.
Linda CEvery one was nice and helpful great experience
DELVIN PFred was such a helpful guy very knowledgeable and respectful and really helpful 10/10 service
RONAK PI have used the 57 Marathon location multiple times now over the past couple years for pick ups, drop offs and local uses and have always had a great experience. The staff here is always welcoming and quick to get you in and out. I will continue to be a customer here moving forward
ADAM BI will always rent from this location as the staff are friendly and they made for a seamless renting experience.
KIMBERLY HAwesome friendly service.
KENNETH SEverything was done professionally and he was extremely helpful and courteous. I would use them again!
PHILLIP TPicking up and returning were both quick and easy. No problems! Would highly recommend this location.
Chris TAdvertise 19.99 when I got done this dealer charged me close to $80. I will never rent from this company ever again.
BRADLEY ETwo charges were added to the estimate I called in and discussed with U-Haul, without disclosure either during the initial call or when I arrived to pick up the vehicle. I found out once my card had been charged. I dont conduct business that way and will not be returning to U-Haul again.
MATTHEW JIt was a seamless experience. Pickup was quick and so was the return. No problems!
CHRISTOPHER TEasy drop off
Tammy AThe U-Haul was not clean when I arrived to pick it up. The owner swept out the back as I stood there. The cupholders had crumbs and spilled liquid that dried in them. Not wanting to get charged for a filthy truck when I dropped it off, my wife cleaned everything in the cab before we left our home, even the mouse droppings on the passenger's seat. The truck ran well and served it's purpose. The cleanliness or lack thereof is the main reason for this review.
THOMAS AThis location is always so friendly and helpful.
JOHN LVery easy transaction!
JAMES FThey have been very accommodating!
THOMAS BRented a one-way trailer. Took to a loading destination, loaded unit and then notice tire with low pressure (11 lbs). Called back site of rental and while only 5-6 miles away they said that only roadside assistance was available to help. through eval process, it was determined that tire should be replaced. Mechanic arrived and determined ball bearing was shot and would ruin new tire and was not capable of making it to my final destination. The mechanic convinced support to replace unit. It took til near 10:30 pm but I got a good trailer and was able to complete my move in original time frame. I appreciate the local mechanic that diagnosed and replaced the damaged trailer! Disappointed that 57 Marathon did not recognize the issue with the trailer.
DALE MWe had the best experience renting our first U-Haul! The vehicle was clean and the rental process was fabulous—great and friendly service!
ADAM VBetter clarity around local versus one way. The rate per day for the truck was very reasonable but the cost per mile is quite steep. Since I had to return the truck to the location I rented it from, 50 miles of driving added $50 to the cost.
THOMAS SBoth the man working in the yard and the manager were very helpful with getting the truck check back in.
Nathan HFriendly with great customer service.
THOMAS BI only drove 13 miles and got charged for 50!!! And I got charged $15 insurance that I did not sign for!!
JACOB SClerk was courteous/kind and transaction was smooth eventhough he had other customers. I would use this facility again for uhaul rental and refer to friends.
Julie BGreat place, very friendly and easy to fill up since it’s at a gas station
KERIDAN GSales person was quick, efficient, and helpful.
Steven HThe owner and his assistant were superb. They helped me with setting up the hitch ball assembly correctly and showed how to make the connections. I sincerely appreciate them for making sure I was fully comfortable with everything.
PARSWANATHAN Rthe air conditioning was broke and the truck was in bad shape
ROBERT RGreat customer service! Great experience!!
SHAWNIECE DI declined the SafeMove coverage when booking my rental, however it was added back when I tried to book moving assistance. Please make sure that the automated booking system doesn't alter rental equipment reservations when adding additional services!
CHRISTINA LAll expectations were met
Tom RThe attendant was outside and began checking me in as soon as I parked and assisted with the checkin and checkover process. He was amazing and it was the best part of my experience.
JULIE DHe couldn’t calculate the mileage. Initially thought I had gone 800 miles in an hour And a half. So I had to wait longer than expected.
CHAD S👍
RICHARD WRepeat customer, and very good service. Good people too.
SCOTT CWe had one of the automotive technicians help with securing the Kia to the tow dolly. I received good customer service.
MICHAEL CEasy to deal with on pick up and return. No issues.
JEROME LVery polite and helpful staff and ownership.
Richard WAgent was ready & on top of things. Drop-off & equipment check was done in a few minutes- then we were on our way. Thanks U-Haul #57 Marathon!!!!!
THOMAS HBe transparent with allotted miles
AARON KVery friendly and professional went above and beyond to help me I appreciate all the help especially at my age. Thanks again and will definitely send family to 57 Marathon Wadsworth Ohio. Super service!
SAMUEL HThey were very friendly and trailer worked perfectly. Made the move so much easier.
KENT S