They were so not helpful with me returning my equipment. I had to call U-Haul customer service for help. I will never pick or drop off at this newberry location again if I can help it.
ERNEST B
Customer Reviews for 5th Avenue
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointed in the UHAUL equipment being furnished as requested 12 pads. Only 1 pad provided on location so canceled the order and was refunded. However, we did have padding for move. Moving helpers provided a couple and we left in UHAUL for some else to use. ALSO, NO straps to tie down the dollies in trucks and kept bouncing around. No straps to tie down furniture. This should be provided by UHAUL. Will not use UHaul again unless guaranteed better service.
Katrina CMale store attendant at this location was extremely rude. I ended up bringing the truck back 45 minutes earlier than booked. 24hrs later after paying they trying to pull additional money off my card.🚩🚩🚩🚩
YOLANDA BGreat experience
PHYLLIS JTruck was dirty and gas mileage was circled as half of a tank and it was on E
Tammy CNo furniture pads available. Representative unsure of how to complete paperwork at location.
CHARLES CI scheduled the pick up for 11:30 and it took over 30 minutes to finalize paperwork. Had to talk with the U-haul rep over the phone because he wasn't at the pick up location at the time of my rental.
ISABELLA WI paid 202.00 for 4 hours in town I think that was way to much money.
MICHELLE M