Customer Reviews for 6 Ten Convenience Store & Deli
(U-Haul Neighborhood Dealer)

Rating:

1.0

Customer service at the location was horrible.

Rating:

1.0

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Rating:

1.0

The person who at the counter who completed the reservation was rude and passive aggressive. I told them that I was only going 3-4 miles and they charged me for 20, explaining that I would only be charged for what I drove. There is very little lighting where the trucks are parked, making it very unsafe at night in that neighborhood. I know that because I also reside a few blocks from this location.

Rating:

3.0

Did not interact with anyone here, but the location itself was not clean. The location where the trucks are to be returned had a lot of garbage laying around.

Rating:

1.0

The person who at the counter who completed the reservation was rude and passive aggressive. I told them that I was only going 3-4 miles and they charged me for 20, explaining that I would only be charged for what I drove. There is very little lighting where the trucks are parked, making it very unsafe at night in that neighborhood. I know that because I also reside a few blocks from this location.

Rating:

2.0

Tidy up the parking lot

Rating:

5.0

Good customer service. Nice truck!

Rating:

3.0

The whole inside smells like cigarette and weed smoke It was terrible experience

Rating:

5.0

Muy bueno

Rating:

5.0

Please be advised that U-Haul on 902 Hamilton st is extremely convenient and accessible for the immediate need for the community, however the services are very professional and polite, my family and friends are renting out as 1st choice!°

Rating:

2.0

My opinion is that the location is not in a safe area. The truck itself is not safe to drive over 40 MPH. The front suspension is blown out and needs to be changed. Also, this has no effect on the location but the after-hours truck share app on the phone proved to be useless. If the site location store was closed then my truck rental would have never happened. The store owner had to dispatch the truck to me instead of using the U-haul app. I will never use this app again, only a big rental store if I choose U-haul next time.

Rating:

5.0

Keep the trucks. Clean the trucks are always dirty inside and outside

Rating:

1.0

It was a dirty filthy truck even though while I was driving the truck was giving me a hard time I been customer with you guys for long period of time but last several times I been compromised with you for all the troubles I m going through so please make sure all truck should be cleaned and goo's condition because people needs to be reach on time and safe ...few weeks ago Truck side light wasn't working when I talked with owner he said this is the best truck they have ...recently I rent truck hood was filthy with tabeco spit all over and head light was so poor...well I have decided not to rent UHul from there again and suppose to charge for 24 hours too but Xtra charges are there too

Rating:

3.0

I did have trouble on the self check in process where my reserved time was 11:00 am but I got it out at 12:00 pm. I think maybe a solution is to have that application process available(the one where you need driver lines, proof from a third individual, etc) a few days in advance. Issues with slow interest or slow access to those requirements extended the time. Plus I ordered a dolly with my truck and it was not found, so I will be calling to see if I can get my money back for that.

Rating:

5.0

The check engine was on for the truck I rented I suggest checking that one out

Rating:

3.0

The mobile/smartphone checkout was too cumbersome. The U-Haul app is NOT user friendly enough to make a smooth experience possible. My order was not fully satisfied due to missing pads. The truck was not locked when picking it up.

Rating:

3.0

As a female I wouldn’t recommend to another female Didn’t feel safe, smelled like urine, a homeless man made me uncomfortable.

Rating:

1.0

Truck died while backing up and required a tow truck at 1145pm.

Rating:

5.0

Great friendly staff

Rating:

3.0

Park truck clear of overhanging trees

Rating:

3.0

I was moved from another place where the truck was there but the key not. I wasted a lot of time to solve my problem and when I went to another place to pick up another truck, the place didn´t have any forniture pads that I reserved. My moving was really difficult because of this. It's not the first time it happen with me.

Rating:

5.0

Good jab

Rating:

3.0

The equipment was not serviced and kept ready for me. The AC did not work at all and it was unbearable to drive the equipment since it was about 100 degrees here in NJ. Forget about the location I would never rent with U-haul again.

Rating:

5.0

The clerk at store was the best, she makes sure we understand the process and put effort to well represents her company u haul.

Rating:

5.0

The front shock absorbers are shot. Anytime the cargo van hit a bump it bounced off the road. It is dangerous. I was fortunate enough not to get in a accident. It once bounced into the next lane.

Rating:

1.0

The owner was very rude.

Rating:

5.0

the person who rented me the truck was very kind and helpful! only issue was gas tank was less than half full - meant i had to stop for gas much earlier in my trip

Rating:

1.0

no signage outside. difficult to find. hard working immigrants but communication challenging

Rating:

2.0

The Sideview mirror for the truck that I was given was loose and could not be used to be able to drive. I would ask that they would fix that so that the next user wouldn’t have a bad experience.

Rating:

5.0

I think you've got it together at this location.

Rating:

5.0

Very helpful, the customer service at this location was definitely a bright spot of a stressful moving day. Thank you so much

Rating:

2.0

Truck was filthy, had crumbs all over and bottles. Area for pickup was muddy. Entire experince was terrible- I had ordered a truck for a different location and it wasn't available, the app was extremely difficult to navigate- kept getting stuck when I had to take pictures.

Rating:

5.0

Uhaul is the best, thank you for the service?

Rating:

5.0

Pretty easy to drop off.

Rating:

5.0

In and out with no issues.

Rating:

5.0

The rental transaction was easy and quick. The folks at the store I worked with were very friendly and helpful. Great experience.

Rating:

1.0

The store manager was rude and didn't explain why I owed more money after putting a deposit down

Rating:

1.0

I have booked for 24 hours and manager at location booked for 4 hours only while returning they just sent me link saying that you complete the procedure

Rating:

1.0

I was charged extra which I will call in about. The order process was a mess and the customer service was absolute worst

Rating:

5.0

Good

Rating:

5.0

NA

Rating:

5.0

Tell them to be careful that the car could automatically lock the keys in the car while running

Rating:

5.0

Great service

Rating:

4.0

Thank you

Rating:

4.0

The convenience station was fine and person at the desk was very helpful. Your online U-Haul customer service is poor. Last minute changes had me picking up my rental 25 minutes from the move location and then another 25 minutes ro return from the drop off location due to a new, last minute change of location. You added about 2 hours to an already log day. I would never recommend one-way service again with all your last minute changes to original agreements

Rating:

3.0

Que también tengan a alguien que hable español

Rating:

5.0

for my first time renting a uhaul it went perfect. the lady behind the counter was very helpful .

Rating:

3.0

Mileage rate too expensive. Paying the rental fee us the gas and on top, paying for mileage is outrageous. I paid almos $100 to use the truck for 1 hr, less than 20 miles.

Rating:

3.0

It’s so expensive

Rating:

3.0

Reduce the wait times for purchases and truck pick ups. We waited about 45 minutes to pickup and have waited well over 20-40 minutes to buy boxes on three different occasions. Understaffed and very slow computers that regularly crashed and/or needed to be restarted seemed to be the culprits. I would recommend the location only because the staff were very nice.

Rating:

4.0

Please credit my debit card immediately for $135.00