Customer Reviews for 704 Autos
(U-Haul Neighborhood Dealer)

358 reviews

1470 Salisbury Hwy   Statesville, NC 28677

(704) 903-6110

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 903-6110

1470 Salisbury Hwy
Statesville, NC 28677

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Always helpful & Courteous Thanks

Stephen W. 
Rating:
5.0

Awesome Dealing with Jeff super nice guy!!

Daniel D. 
Rating:
5.0

Great guy at this location. Very helpful and respectful. Great place to do business. I would absolutely go to 704 Auto first for any of my rental truck needs for sure.

JAMES M. 
Rating:
4.0

Some matiance on truck. Truck was clean but had a power steering and hydraulic brake booster squeal.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Everything was 👍

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Good job

YULIAN C. 
Rating:
5.0

The team at 704 Auto did a great job, nothing but praise. Thank you!

Ron S. 
Rating:
4.0

Very relaxed & easy sign up + scheduling, convenient location. Was a little confused on the drop off instructions but still worked out well. Could use more explanation on adding extra drivers if you are not going to be the only one driving the truck.

corinne K. 
Rating:
5.0

Jim was so helpful and professional. He answered all my questions, and just had a wonderful personality!

Sherron H. 
Rating:
5.0

Everything was perfect

roscoe T. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Jeff was helpful and got my last strap out of the truck for me when it had been forgotten!

PEGGY B. 
Rating:
5.0

Customer did not leave a comment.

StaleyBeth S. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
4.0

Jeff was very helpful

PATRICK K. 
Rating:
2.0

Upgrade your payment system

heather A. 
Rating:
5.0

They were very professional.

Roger L. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Morcos A. 
Rating:
1.0

MY CREDIT CARD WAS DOUBLE CHARDED THE ESTIMATE WAS WAS PAID BY MY CREDIT CARD COMPANY AND FIRST CHARGE WAS FOR 56.83 AND THEN WHEN I RETURNED THE TRUCK IT SHOWED ANOTHER AMOUNT. THEN , THE PAPERWORK STATED THAT i rented it for 6 hours. not 24 hours as $19.. daily when I received the text message contract stated it was for 6 hours I therefore had to return it before the day was gone by 4:45 pm same day. I am not a happy at all.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Leah J. 
Rating:
4.0

Customer did not leave a comment.

jody P. 
Rating:
5.0

Customer did not leave a comment.

Niel P. 
Rating:
5.0

Fill up the fuel tank to the max.

KWABENA N. 
Rating:
5.0

Great experience overall.

RUSSELL M. 
Rating:
4.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Excellent customer service!

Renee W. 
Rating:
5.0

Free shrimp cocktails waiting in the cooler, lol! Nice convenient location.

RUSSELL M. 
Rating:
5.0

There is nothing needed to be improved

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHRISTOP K. 
Rating:
2.0

My contract was to pick up in Mooresville, but the trailer was located in Statesville. I had to travle 25 extra miles to get it. The inside of the trailer was not cleaned, I had to do it myself. The personnel was not very motivated and I had to obtain a wire harness from another trailer to connect mine since I was tired of waiting.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

SEAN C. 
Rating:
2.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Angela G. 
Rating:
3.0

Customer did not leave a comment.

Jeannie W. 
Rating:
3.0

they were closed on monday tried to call uhaul costmer service never could get ahold of them waited 2 hrs no response was afraid to leave uhaul afraid sombody would steal trailer had to leave work early to take back then tgey were cosed so had to leave earlit tuesaday again it was a big pain

perry P. 
Rating:
5.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Jeff was friendly and efficient. Very helpful.

William K. 
Rating:
3.0

Uhaul rep was clueless. Told me he had no uhauls available even though I had a reservation. Turns out, he had two in the back of the shop he had “forgotten” about. Bless his heart. Took 45 minutes and I was the only customer.

Corey S. 
Rating:
5.0

Customer did not leave a comment.

HONESTY D. 
Rating:
5.0

They have moved, update the address.

LEANOR R. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
1.0

Customer did not leave a comment.

Alexis A. 
Rating:
5.0

Customer did not leave a comment.

KIESHA W. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

tyiesha D. 
Rating:
1.0

Charged an "after hours" fee when I was NOT THERE AFTER HOURS!

Michele E. 
Rating:
5.0

Your IT systems and logistics systems are terrible. You moved me to a far away location and then told me to check out the truck electronically when there was no electronic check in at the location in Statesville. The only reason I got the rental on the day I needed it is because of the good personal and HUMAN service of the people at Wholesale Direct in Statesville

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

adam P. 
Rating:
5.0

Customer did not leave a comment.

Jada P. 
Rating:
1.0

I reserved a 10' truck at this location and upon arrival to pick it up I was told they didn't have it and had to rent a 15'. I was also concerned about acquiring extra fees, I told them I would return it Saturday (Friday pick up) and the paperwork said I was returning Friday by 8pm. Upon realizing this at drop off I asked the customer service worker if I would be charged additionally and he seemed to be completely clueless and told me no, I don't think so. I will not return to this location for any future uhaul needs.

VICTORIA R. 
Rating:
4.0

Customer did not leave a comment.

jeffry H. 
Rating:
3.0

I thought the price was a little high for only having the truck for 2 hours.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Jordan G. 
Rating:
4.0

Customer did not leave a comment.

COLEMAN S. 
Rating:
5.0

I cannot think of anything to improve. Great drop off location service!

Andrew L. 
Rating:
1.0

I was told I would be able to pick up my Uhaul with a mobile check in, in which I would use my phone to take pictures, record the number of the truck, and find out the location of the keys. I was told I could do this at 8 am, when I requested it, even though the building that housed the Uhaul did not open until 10. When I arrived, I was not able to do this. When I called the number, several numbers, for Uhaul, I was told that the people at this location did not properly put the key where they were supposed to for mobile pick up. However, the representative on the phone was also short with me and at no point was I apologized to. Therefore, I had to wait for 2 hours, after getting there at 8 am, to get my truck at 10 am. When we finally could get the truck, the location they sent me to did not have a furniture dolly, which was in my reservation and I had already paid for. I therefore had to get one in Mooresville. Overall, I had a very poor experience and will never use Uhaul again or recommend them to anyone, especially this location.

Phillip S. 
Rating:
3.0

Customer did not leave a comment.

brent W. 
Rating:
4.0

Very satisfied

penny W. 
Rating:
4.0

I

Elizabeth O. 
Rating:
1.0

Put fuel in before returning and was charged an outrageous amount saying it wasn't filled to the exact amount which is crazy!! Drove less miles than paid for didn't see anyone offering a credit for that. Won't use uhaul again will go with Penske for future needs

tracy B. 
Rating:
4.0

I needed an appliance dolly which I reserved on-line but they didn't have any. Also, the van had a bunch of old newspapers in the back as well as debris on the floor. I brought it back cleaner than it was.

Frankie M. 
Rating:
5.0

Customer did not leave a comment.

Gianna G. 
Rating:
3.0

I'd like it better if U-Haul had boxes at these small locations.

Julie H. 
Rating:
4.0

Customer did not leave a comment.

DIANA H. 
Rating:
1.0

I was told that my money would be deposited right back into my account wen I brought the u hail back. It's been a whole 24 hours an I still haven't received my money

Collins S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
1.0

Email said could pick up at 8...business opened at 9 and the rude make working there said the guy who does uhaul usually gets their at 9:15. Was never said hello to and then vehicle was t even wiped out with soda splattered all over and trash in floorboard

John Y. 
Rating:
5.0

Customer did not leave a comment.

Marci O. 
Rating:
5.0

Customer did not leave a comment.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
1.0

Very unprofessional, I had a reservation and no one was available for time that it was made, I had to return to the store because the dolley that I paid for was not on the truck. I will he can canceling my upcoming reservation. I will never rent from there again, I will take my money elsewhere and get better service.

Rosita J. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Paxton B. 
Rating:
1.0

Used to rent here all the time but probably won't after this last experience. Was told I would only be charged for 1 day but was charged for 2 instead. Now I'm out $60 because TYLER doesn't know how to do his job. Thank you, TYLER, for charging me incorrectly AND not even knowing how to fix your mistake after I asked you to.

JORDAN F. 
Rating:
5.0

Nothing everything was great

Carlo W. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
2.0

Had an overall bad experience. Made the reservation personally and was 15 minutes late and they had already canceled my reservation without even calling Me to check. Had to make a new reservation and it was double the amount quoted on the original one. The lights on the tow dolly did not work. The clerk never helped with the hook up of the trailer so there was no way of testing the lights before I left since I was by myself. He simply walked outside and pointed out the tow dolly for me. I would not rent from these folks again.

Jaime O. 
Rating:
5.0

Customer did not leave a comment.

frances L. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
5.0

don't change a thing

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Camaro W. 
Rating:
3.0

Convenient and easy to use. Staff was easy to communicate with.

brant Y. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Easy online reservation and professional staff created an efficient experience.

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY R. 
No reviews have been submitted for this location.

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