The drop off was awful. We were scheduled to drop off by 12 pm. But we dropped off earlier. Immediately the personnal comes out telling my husband that we were late for drop off. He even changed our drop off time afterward. Seems like he was only interested in getting money. We forgot to top off the gas to 1/4 and instead of letting us to get that extra tank he charged my husband 40 for 1/8 tank of gas. He took my husband's phone and was just clicking on stuff instead. He was very rude and aggressive and pushy. I would not recommend this location to anyone. You might really want and look into how he is scamming customers.
RICHARD B
Customer Reviews for 76 Williams
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The unit that I rented was well maintained and towing it for over 1500 miles I had no issues. It was well lighted and the braking system was very efficient with my vehicle.
COLLIN BNo 24/7 pick up and the trailer was dirty. Trash in it and a dirty sock. The truck was clean besides a bit of trash in it. The guy that hooked up our Uhaul truck to the trailer was eating an apple while doing it. Please put the food down and concentrate on the customer.
Ashley MStaff had Trouble understanding the return process
BARTON BNice layout for bringing in a trailer for disconnect. Friendly staff and a clean store.
BRUCE HNot very knowledgeable or just not available. Might as well have it dropped off like uber. They did not have cashier at 6:00 PM to check it in even though it’s a gas station convenience store which isn’t closed until 10:00 PM.
Carrie FI had to fill out the paperwork all over again and they really didn’t seem to know what they were doing
DIANE D