Broken door handle, door wouldn’t close, but the worst part of all this was how useless the app is. I waited for almost 30 min to speak with someone who finally informed me I had to go inside and speak with someone at the gas station.
Paul F
Customer Reviews for 76 on Bloomingdale Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was delayed by 45 minutes because the friggin’ Mobile app was not working for me or the 76 station owner. The app is really not good at all. I have problems every time. What makes it worse is that U-HAUL changed the pickup location on me. I had to drive further and was still delayed. Finally, the van did not have the dolly, furniture dolly or furniture pads that I ordered. Overall, U-Haul gets 1 star from me. I don’t intend to rent again.
BRIAN GLocal manager (actually very smart and helpful) quoted $.99/mile. I drove 39 miles. Bill at checkout was $50 and change. No business should secretly overcharge….and fail to communicate pricing to local staff that ultimately have to deal with very confused and unhappy customers. (Really, what kind of cool scam does U Haul have here?) Let me guess, Private Equity purchased U Haul and decided to find “interesting” new ways to enjoy profiteering!
David FIt took forever to pick it up and return it and I’m pretty sure I was overcharged
Lisa CThis was likely the worse customer experience I have had (in general in the last 10-15 miniutes 1) The van had no gas and they would not fill it. The only way I could have the van was to put gas in ti. 2) I was not repaid for the gas that I put in but did not use 3) The customer service folks refused to answer direct questions about the rental timing etc. and their understanding of the rental process 4) they were very inexperienced in this process 5) software/wifi that works so the wait time (20 min?) is reduced would be quite useful 6) the ability to put gas in van without being in a water puddle
Michael HI was charged for a dolly that I did not request or have access too, however no matter what they did, it could jot be removed.
James WI was asked to switch pick up locations. I did not give any problems with the change,l. The location was at a gas station. The process to get the vehicle took longer than expected. I was able to a the vehicle of my choice. I was over charge for furniture pads which I did purchased in my original contact. The return process wens smoother.
Al JBetter understanding
Naketa M