It took forever to pick it up and return it and I’m pretty sure I was overcharged
Lisa C
76 on Bloomingdale Road
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale Heights, IL 60139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This was likely the worse customer experience I have had (in general in the last 10-15 miniutes 1) The van had no gas and they would not fill it. The only way I could have the van was to put gas in ti. 2) I was not repaid for the gas that I put in but did not use 3) The customer service folks refused to answer direct questions about the rental timing etc. and their understanding of the rental process 4) they were very inexperienced in this process 5) software/wifi that works so the wait time (20 min?) is reduced would be quite useful 6) the ability to put gas in van without being in a water puddle
Michael HI was charged for a dolly that I did not request or have access too, however no matter what they did, it could jot be removed.
James WI was asked to switch pick up locations. I did not give any problems with the change,l. The location was at a gas station. The process to get the vehicle took longer than expected. I was able to a the vehicle of my choice. I was over charge for furniture pads which I did purchased in my original contact. The return process wens smoother.
Al JBetter understanding
Naketa M