Customer Reviews for 7th Street Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 7th Street Storage

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John B.
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The people here are awesome!

Colby D.
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Customer did not leave a comment.

Ann L.
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Staff were friendly, helpful, and easy to work with. It's been a long time since I rented a Uhaul van so was not used to doing so much via my phone but overall a positive experience. Great team to work with!

Deanna K.
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Easy to check in and returns love 24/7

CRAIG R.
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Customer did not leave a comment.

Mark R.
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Very friendly staff. I enjoyed our interaction and would gladly use their services again. It was a pleasant and easy experience.

ROBERT S.
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Customer did not leave a comment.

MICHAEL K.
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Don't assume everyone has a smartphone. I was not able to access the address I was sent on my phone so I could not describe any damages I found when I picked up my truck.

MARLEY W.
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Customer did not leave a comment.

Rose B.
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Customer did not leave a comment.

Sharon F.
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7th Street Storage staff was terrific. 5 stars for 7th Street Storage!!!!! HOWEVER, UHaul staff at Como Avenue and on the phone have been less than! 0 Stars for them, which is why I rated this review as “poor.” I requested Como Avenue only to be given 7th Street without my knowledge. The guy who called me after my reservation was made called me to tell me about contactless pickup. I was on a call and couldn't take it. I received a text and email, but because of what he said to me (contactless pickup), I was looking for information on how to do contactless pickup. Didn't even occur to me to look at the location change. Even when I called UHaul the day before, the rep didn't say anything about the change in location. I provided her with only my reservation number and she said that I would have no issues with picking up the truck at the counter at the Como Avenue location, never letting me know that that was not the actual pickup location. So I get to Como and they tell me I have to go to 7th Street, which isn't that nearby, especially as I had to drive to White Bear Lake, the opposite direction. And had movers waiting an hour for me there. Then Matt, the rep I just spoke with, is stingy about giving me a refund for 25 miles. Talk about salt on the wound. My moving day was lengthened by over an hour, and I had to pay the movers for one hour of time while they waited for me. UHaul gets 0 stars!!!! So I'd give UHaul 0 stars for this. Yup. 0.

JEFFREY C.
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Your online return process has failed me for my last two rentals. it's frustrating and I end up just leaving the keys in the drop box. Fortunately, this location takes care of the return quickly and correctly. "Failed" means I get to a spot in the process where I am supposed to submit a photo, I take the photo, "OK" it and the process stalls. I can't continue. I don't know if I can go back. I end up abandoning the process.

Peter G.
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Customer did not leave a comment.

Ward J.
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Great people behind the desk. Well done.

Eric S.
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The operation runs very smoothly. There is not much to improve on.

PHOENIX R.
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I rented from the Uhaul office on West 7th Street in St. Paul. I was helped by a woman named Amy who was spectacular - she was kind- helpful and so gracious. Great Job Amy- thank you so much

William L.
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The app location didn't work on early return

AMY J.
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The ladies were very professional and personable. :)

Jessica C.
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Customer did not leave a comment.

Allen M.
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I will never rent from Uhaul again. I received a call and text the day before saying my pick up location had changed and I should call back to confirm. I called the number three times and no answer. I arrived at 7th street Storage for Uhaul pick up and the gate was open so I pulled in. I located the truck but was unable to get keys. I tried the app and checked all my emails, uploaded my phot and ID…again. I waited and waited I then called Uhaul and thankfully the guy was nice and understanding. He got me in contact with 7th St Storage , the woman was rude from the start. Her words “well, your first mistake was following someone into our lot”. She continued to tell me the mistakes I had made without letting me explain to her that I never followed anyone into the lot, I pulled in because the gate was open. She made me feel like an idiot for not knowing the process of picking up at that location. I went through the online process of confirming pick up two times. She told me to come into the building to get my paper work, codes, keys. She continued telling me in person all the mistakes she thought I made without letting me explain the process I had already gone though. After getting all the codes for the lot and codes for the box truck I was then giving her my credit card during my “No contact” UHaul pick up. $130 + gas for 4 hours, YEP I SAID 4 HOURS. My first hour was just spent being belittled face to face during my “no contact” pick up. It was an awful experience and a waste of my time and money, I'll never use Uhaul again.

KATHRYN L.
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Easy pick up and drop off. It was nice to have plenty of room for my car to be parked, and it was safe and secure.

Tae Joon B.
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Very convenient after-hour service. Above expectation in all aspects. Price was a bit higher than expected for the short rental duration.

mia K.
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Customer did not leave a comment.

Adrian R.
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I really enjoyed doing business with the nice ladies working at the front desk at the 7th street location. They were courteous and execptionally polite as well as very accommodating. Thank you, ladies.

Andrew S.
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The staff was extremely friendly and helpful!

AARON O.
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Customer did not leave a comment.

MADISON S.
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Customer did not leave a comment.

Ian H.
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Super helpful and communicative crew.

Samantha D.
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Customer did not leave a comment.

Linda S.
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The staff was professional and very helpful. I returned the vehicle after hours and the system was "Down for scheduled maintenance." But the next morning I received the invoice and it all turned out fine. I'd definitely use this location again!

James G.
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Customer did not leave a comment.

Garrison C.
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We used the web pick up...it was so difficult! I would not recommend it to others.

Timothy R.
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The mask policy was VERY loose at the location. The service was wonderful and the people were fantastic but it was very unnerving to be in a closed office with nobody wearing masks/only partially wearing masks. If this is indicative of the overall cleanliness policies during a pandemic I'm not impressed. Would love to see it more strict because the people were AWESOME.

lynn S.
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Staff very friendly and helpful. Positive experience during stressful time of moving! thanks

Kristen S.
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Customer did not leave a comment.

douglas V.
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They make it easy! Prompt, professional and courteous.

Barry G.
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The location is both a UHaul rental and storage facility. I was using the UHaul app for checkin which wasn't easy to use at all and should have just gone into desk. I lovely woman saw me having challenges and came and offered me help in locating my truck. She was so helpful as the trucks are in the back lot of the facility. She helped me get to the truck and showed me how to find my keys and get out with the key code which for some reason using the app was provided very early in the process. She took me through the storage area and I was very impressed by it and how clean and convenient the lockers were. I highly recommend this facility!

Jen K.
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I was trapped in the UHaul lot for 30 minutes because the app had a glitch or something and I had no keys, plus the barbed wire fence locked me in so I couldn't even walk out to find an employee to help me. I called your 800# for help, and even though it was 1:45 pm in a Wednesday, I was on hold endlessly. My son was waiting for me and he was concerned! He finally found the local ph # for me and I was able to get help. The glitch seemed to happen when I dropped the van off as well. It would take me so far, then tell me I had no service/ endlessly looping. Thank goodness the people in the local office who helped me (eventually) must have foreseen more issues with the return, and they had told me I could park in a different lot (without barbed wire and gate). I tried to use the app at drop off anyway, but when it started looping, I just dropped the key in the Dropbox. It REALLY makes me hesitate to use UHaul again.

Ann M.
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Amy was so helpful and friendly, and Diane sure knew her way around some computer glitches. I've rented trucks before and they've been dirty and in bad condition. Not this time though! I recommend.

RAMONA P.
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Customer did not leave a comment.

Deanna K.
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24/7 application is awesome never any problems!

Deanna K.
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Customer did not leave a comment.

michael N.
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Customer did not leave a comment.

joseph L.
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Storage facility employees were great, the issue was with the mobile application; it was awful. We had to wait 2 hours to get our truck even though it was scheduled and checked in a week and 1/2 before our move date. Very disappointed in U-Haul.

BRIAN F.
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Customer did not leave a comment.

FRANK V.
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Customer did not leave a comment.

Charles C.
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had a rental at 6pm. even though it's a 24 hour rental, and I said I'd need it only 6 hours, haul policy made it clear that I'd be charged it I keto the truck at all past midnight, even if no one else was eating on it. just plain rude. next time, I'll need to add quite few hour hours to the end to be sure, or just maybe just claim all 24 hours, just to be sure. which is equally rude, no? The information regarding picking up a truck and returning a truck was utterly horrible. While I was arriving at the address ... I saw no trucks whatsoever. another woman was returning her truck but could not find where to leave it, so she parked it out in the front at the correct address for the business. when I later read thru my disclaimer ... I saw that if someone doesn't park the truck in the hidden location, then they will get charged for having a human check in the truck. I drive around looking in the evening for where this hidden/unknown entrance would be and found it. the web app is confusing and easily misunderstood. had no idea what it was trying to say... and I had to drive around to find the references in it's map. luckily took screen shots for later use, as those screens were not repeated. the gate keys are not sent in a manner for someone to use. it's on a web page which vanishes after going to the next screen. I was unable to exit the compound. no one answered the ringer at the gate for me to leave. luckily I had a screenshot of the first gate key to enter the compound, and it worked for exiting.

JOHN L.
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Customer did not leave a comment.

PATRICIA W.
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Staff was very helpful and friendly.

KOKOU A.
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Customer did not leave a comment.

PATRICK W.
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Customer did not leave a comment.

KIBROM A.
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Customer did not leave a comment.

matthew T.
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Customer did not leave a comment.

Lawrence L.
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Tech issues a HUGE negative, both at pick-up and return. Staff was great. Truck was fine except cab doors in extreme need of lubrication. Return process NOT intuitive nor clearly explained. Return website froze because it could not detect my location, which was the RETURN location. This process should WORK, be intuitive, and have few steps, if Uhaul wishes to use tech.

Mark K.
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Customer did not leave a comment.

Ryan M.
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Our rental was moved and times changed without any conversation with us. The directions to do "agent-less pickup" were vague and frustrating.

ROSIE G.
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NA

Sharon K.
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after hours drop off was confusing during quarantine

ROBIN W.
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Amy at the truck pick up location was really nice and helped me with checking in and checking out. I was really stressed about moving and she took her time to show me. It was a very hot day and she was till there when I returned the truck. Best customer service ever! .

Matthew L.
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The contactless service is poorly organized.

Karen F.
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Customer did not leave a comment.

John H.
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Having to use u-haul app really slowed down return. A warning would have helped.

Barbara K.
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It wasn't clear in the communication I received that the lot was actually behind the storage building so better explanation up front of that would be helpful.

CHARLES C.
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Felt forced to use website to check in and check out. The agent was polite and professional. But she insisted I use the website and my cell phone instead of being of personal assistance to me. She flat out said she was too busy and uderstaffed due to Covid 19. I spent 20 minutes trying to figure out if I had an account and what the password was, just to return the truck. Meanwhile the agent stood nearby having a casual conversation was other customers. But she never offered to help me, even after I expressed that I was having some difficulty. I did not like that aspect of the experience at all.

TERRI B.
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Best customer service!!!

Tammy S.
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Mobile app to pick up truck took 30 minutes and a phone call to customer service agent to get pick up completed. Not acceptable. Also on drop off we had similiar experience never receiving confirmation the app online drop off actually worked. We had to call to get confirmation the next day. I won't use the app again.

Selena Y.
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Customer did not leave a comment.

DEBEBE M.
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Customer did not leave a comment.

ANGELA I.
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The location is good if you have a storage unit there which I do but due to the covid and protests it took 1 hour to get the truck rented and then another half hour to get through the welcome app. The return process was very easy.

Richard Z.
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Drivers door not airtight

AMY E.
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I was VERY frustrated with the gate code needed to enter the yard. It was hard to find and then I could not find it again to leave. TELL PEOPLE TO WRITE DOWN THE CODE AS THEY WILL NEED IT 4 SEPARATE TIMES. Luck for me the manager answered the phone and gave me the code so I could finally return the U Haul.

Andrea C.
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Bought a house and renting a uhaul from this location was the most stressful part about it, having to take my photo and. Id photo was stressful, I understand we are in a strange time...but no reason why a person with mask and gloves cant be at the gate to,help. Thank god that's over.

Jay L.
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Customer did not leave a comment.

Elizabeth O.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

Bethny H.
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Your e-check in is a joke. Also, when someone enters a pickup time they should be notified that if they are running late there truck will be given to someone else and they will be charged (even if they have it booked for a 12 hr window). Calling customer service is the most painful process. There was nothing wrong with the actual pick up location. The U Haul business model as a whole needs to change. It does not matter to me in the scheme of things though as I will never use this service again or recommend it to anyone.

George D.
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Bo need to as the personnel there were fruendly, cordial, personable, had great Customer 'first' orientation, and the young lady that did all the interactions deserves praise. Thank you!!!

james P.
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Customer did not leave a comment.

Sean H.
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When returning the van we rented the website wasn't working. We called the phone number when at the 7th Street location and transferred to be out on hold for 7 minutes only to take us through the sign in to the Uhaul website return process when on the phone using both my phone and my husbands due to the site not working. Then telling us it was because we were using the safari site. I was using google my husband safari. We couldn't check the van back in. We were told if we didn't they wouldn't be held liable if something went wrong over the weekend. That really upset us. We were at the back of the building for 50+ minutes trying to electronically return the van. We called several times and decided to take our chances. We were told by the young women that the $20 after hours charge would be removed from the bill for the inconvenience. Not sure that actually happened. Very frustrating experience. The check in with the front desk was a breeze and the women very nice and helpful.

Melanie P.
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Customer did not leave a comment.

Bob M.
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Much nicer facility and service at this location.

Barbara R.
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Staff was super helpful and friendly.

Ann R.
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Items were left in vehicle from previous renter and back of truck was muddy. Staff were friendly and helpful.

Allan C.
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The address for this location is a fairly busy street and the parking lot off of W 7th St is very small. I pulled into the parking lot and as I was getting out of my truck I was told that I had to take the tow dolly back out of the parking lot onto W 7th St and around to the back of the facility. Backing out of the parking lot with the tow dolly was very difficult. In back, where I was told to go, there was no clear indication of where to go in the lot to drop off the dolly.

Daniel P.
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Customer did not leave a comment.

Francisco G.
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You don't have to do anything to improve, the staff was very helpful, nice and professional. I would recommend this place to anyone of my friends.

TOM R.
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Customer did not leave a comment.

G S.
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Faster service, especially when dropping off the truck Ot took 15 minutes. Way too long

Suzie G.
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Customer did not leave a comment.

laurie S.
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Worked with Amie, Deann,and Connie. Best service I've seen in a long time!. The actual customer was my 88 year old Mother in law. They treated her so well she made several comments regarding the positive experience. Thank you all!

michael L.
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Customer did not leave a comment.

Hillary F.
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Customer did not leave a comment.

PATRICIA B.
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Customer did not leave a comment.

Daniel N.
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The pick up and drop off went mostly flawlessly. The two problems I had were: 1) The app malfunctioned when trying to add a picture of the odometer. I would press the "add photo" button and nothing happened. I called customer service, and they were very helpful and got me taken care of, so no real big worry 2) The return portion led me to the storage address located on west 7th street. I followed the app directions to take pictures and all of the other check out steps. At the end, after locking up the truck, it said drop the keys in the lock box. It was then as I looked for the lockbox that I saw signs posted directing me to return the van to the back parking lot. Again, not a huge deal, but the app didn't mention that, and it would have been helpful

Diane R.
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Customer did not leave a comment.

Andrew F.
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Quite a long wait for service. Only one person on duty.

Alicia B.
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Customer did not leave a comment.

Samuel P.
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Customer did not leave a comment.

Heather A.
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Customer did not leave a comment.

Kim P.
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We dropped off after hours and where to leave the truck was very confusing. We did mobile drop off got all submitted and could not find a key drop box. Then we saw a sign saying to drip off at a different location and the directions are below. There were no directions below. Finally we called and texted and after a long hold time were helped. Very confusing where to drop off. Should be clearer address.

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