have more help and more cargo vans to rent. rent them for a longer period of time, like a week. not just a day or two.JERRY S.
7th Street Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Saint Paul, MN 55116
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The lady in the office was amazing!!Lakiesha B.
The onsight manager explained to me IN FULL detail about how drop off works at her location. I was instructed by Transportation that I had to take truck home with me, put more gas in the truck, and bring the truck back the next day when office opens. Then when I got there, transportation tells the manager that I have to drop off truck 30+ more miles away at other location, but On My Contract it showed Current location I was at for a drop off address. The manager asked me to park the truck in their overflow lot and assured me that she was going to take care of the confusion and mixup and that I would nit have to worry about the truck or any other costs to me that may incur due to me dropping the truck AND trailer off at the location listed on my contract. On West 7th Street in St. Paul, MN. I was happy that the Manager was able to help me. Thank you so much.Brandon J.
The checkout experience was smooth and efficient. The rental van was in good condition and met my needs perfectly. The return experience was nothing short of DISASTROUS and I plan to share my experience as widely as I can to warn future U-Haul customers. The lady at the rental counter stated that she was under STRICT instructions to ask all customers to go through the return process online and to NOT assist them in any way. We were in the middle of a big thunderstorm at that time and I had a horrible time taking all the photos required for the online process....only for the photos to disappear when I had to wife my phone-screen because of the pouring rain. After >5 minutes of this dreadful experience, the lady at the counter took pity on my miserable soaking state and assisted me with the return process JUST LIKE AT ANY OTHER RENTAL AGENCY. I understand the need for efficiency and cost-savings but to subject a customer to such a miserable experience is totally unacceptable, especially since I returned the vehicle during normal business hours and a staff could easily have assisted me with the return. I hope that the poor staff at the counter on the afternoon of June 10 ARE NOT penalized for my experience and this review. They were absolutely remorseful about their inability to go against their supervisor's diktats and I am very grateful for the compassionate commonsense they showed in going against strict 'orders' to help a customer. What an awful company customer service policy.Ramasubbu S.
I would like to recognize the wonderful woman (didn't catch her name) who was running the office on June 1. There were multiple customers and challenges, such as trucks not being returned on time for the next customer (me) or the exit being blocked by a semi truck unrelated to the business. She handled it all with grace and excellent customer service, figuring out a solution to each challenging situation. I was impressed.Kristin T.