Customer Reviews for 81 SOD

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 81 SOD

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Buddy W.
Rating:

Customer did not leave a comment.

JOHN F.
Rating:

Customer did not leave a comment.

FREDRICK Q.
Rating:

Customer did not leave a comment.

william H.
Rating:

Great friendly service thumbs up

Crystal B.
Rating:

First of All you should make it CLEAR that a mandatory 2 day rental is billed!!!!!!!! I was told I was given a grace time but would ONLY BE BILLED FOR THE 6 HRS I used it....only to find out that I was charged regardless..... I'm very disappointed with UHAUL. Crystal Boyd

Douglas T.
Rating:

Customer did not leave a comment.

KRISTIE B.
Rating:

Customer did not leave a comment.

Daryl G.
Rating:

Not sure

Rhonda T.
Rating:

Customer did not leave a comment.

OSCAR S.
Rating:

Customer did not leave a comment.

David D.
Rating:

Customer did not leave a comment.

Larry D.
Rating:

The guy was nice there where some issues. I am not say they were his fault directly. There is a great deal of room for improvement. The truck had only a quarter of a tank of gas. There was what looked like dog hair in the front of the vehicle. There was also no dolly. I had to drive to another location to get a dolly. I had to wait in the rain to get the truck for 45 min. Their was no room at the return location or a way to get in. Someone that was a storage rental customer finally let me in after traffic was backed up for a mile. Then I saw a very small sign that had drop off directions. This was a terrible experience. I choose U-Haul because I thought it was a trusted brand name. I am canceling my other reservations and getting a truck elsewhere.

DALTON D.
Rating:

Customer did not leave a comment.

Dmitriy T.
Rating:

Customer did not leave a comment.

Laurence W.
Rating:

Customer did not leave a comment.

Layla S.
Rating:

Customer did not leave a comment.

Liz S.
Rating:

Customer did not leave a comment.

Joseph N.
Rating:

Very friendly, considerate, and responsive. Thanks!

Khaled E.
Rating:

Nothing was done right so I think everything should be improved

Claire M.
Rating:

Customer did not leave a comment.

AARON P.
Rating:

Make sure information is passed on properly and not give people the run around.

Cynthia S.
Rating:

Never rented a uHaul at all. Don't know where you got my email. You keep sending me messages. Again, I never rented anything from you.

Paula C.
Rating:

Customer did not leave a comment.

Robin O.
Rating:

Customer did not leave a comment.

Josh D.
Rating:

Customer did not leave a comment.

Travis F.
Rating:

Customer did not leave a comment.

bertina B.
Rating:

It was great truck was clean and employee was super nice and very helpful

Larry C.
Rating:

Customer did not leave a comment.

Jeffrey M.
Rating:

Great experience

INGRID T.
Rating:

It started out as an overbooked reservation and a very unhappy customer. However; the Manager on 124 Highway, Snellville Ga., turned it around for the Best. Even though he sent me to Loganville for a available Truck once I arrived the customer service was AMAZING!!!! And the one way dropping the truck off in Sandy Spring was just as NICE! Thank you to everyone who made my Friday move possible!

Gareth F.
Rating:

Customer did not leave a comment.

William R.
Rating:

People there were very helpful and courteous

Robert H.
Rating:

Customer did not leave a comment.

Joseph R.
Rating:

I was treated terribly . The truck was not clean I had to keep adding oil as the light kept coming on. I was charged more then what the internet reservation originally said. The man was very inappropriate with speaking to my wife ... this was a horrible experience and I plan to contact corporate to address this disgusting business

Felisha F.
Rating:

Customer did not leave a comment.

DEANNA T.
Rating:

I would never use another location than this one. On this day March 8th I had 5 reservations!!! This location being my 5th. Thank God he knew what he was doing. I 800 uhaul absolutely suck! I will steer away from ever using uhaul again.

Thomas D.
Rating:

Customer did not leave a comment.

Joseph G.
Rating:

We've used this location several times now and they are always cordial and helpful. We've used other uhaul locations and 81 SOD is now our go to and we have recommended them to anyone needing uhaul rental. Big thank you to 81 SOD!!!

Norma A.
Rating:

Nothing

Robert J.
Rating:

Customer did not leave a comment.

Thomas M.
Rating:

Customer did not leave a comment.

darlene B.
Rating:

Customer did not leave a comment.

larry R.
Rating:

Customer did not leave a comment.

Steve Ivan S.
Rating:

Customer did not leave a comment.

Daniel T.
Rating:

Customer did not leave a comment.

Lynne R Z.
Rating:

Customer did not leave a comment.

Matthew C.
Rating:

Tony was extremely helpful

ben R.
Rating:

Customer did not leave a comment.

Michael W.
Rating:

Very helpful. Equipment well maintained and clean.

Carolyn M.
Rating:

Customer did not leave a comment.

Bruce A.
Rating:

Customer did not leave a comment.

Jeremy S.
Rating:

Customer did not leave a comment.

Nasheka J.
Rating:

Customer did not leave a comment.

PAMELA J.
Rating:

Ask customers whats they're moving location I had to drive at least 21 minutes from my home to drop-off location. There was a actual Uhaul Co approximately 10 minutes from my home.

Heidi H.
Rating:

Customer did not leave a comment.

William W.
Rating:

Tony was great! Willing to go the extra mile to help a customer. No improvement needed! Will always go back to him for my hauling needs.

Chrissy G.
Rating:

The truck wasn't there when my brother got there to pick it up but the gentlemen working there called someone who uses it often to move others, the truck was returned in 30 minutes. Very helpful and great customer service.

DAVID G.
Rating:

Customer did not leave a comment.

Mary C.
Rating:

We couldn't locate the key drop off box and went next door to a convenience store to ask where it was. Luckily a customer knew where it was and was able to direct us. We had blankets we rented. No one was there at our location - so we left them locked in the truck cab. The drop off location itself looked like a dump. It had an abandoned trailer home on it. The entrance was not marked well so we missed the turn in. I would think UHaul would want better representation than something that looks a place where Walter White is hanging out...

robert W.
Rating:

Tommy was a great help at the Loganville, Georgia location

Katie W.
Rating:

Tail light was out

Matthew M.
Rating:

Customer did not leave a comment.

Paul A.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

Customer did not leave a comment.

Martin L.
Rating:

Continue providing great service and equipment.

Mike Y.
Rating:

NOT TO INSTRUCT CUSTOMERS TO DROP TRUCK AT A FACILITY THAT IS 10 MILES FROM HOME, DARK AND MUDDY. WHEN THERE IS A DROP OFF FACILITY LESS THAN 1 MILE AWAY FROM THE HOME.. VERY DISAPPOINTED.

Donna F.
Rating:

Customer did not leave a comment.

Daniel T.
Rating:

Quick, super friendly, knowledgeable, clean, easy to locate and process.

CHRISTOPHER S.
Rating:

Customer did not leave a comment.

hermon M.
Rating:

The o nly suggestion I have would be to put some sort of hook so that a person could hang clothes.

John G.
Rating:

Customer did not leave a comment.

Bill M.
Rating:

Customer did not leave a comment.

Mari R.
Rating:

Check all equipment especially car tows at time of rental!!!

William R.
Rating:

Customer did not leave a comment.

Shannon F.
Rating:

Customer did not leave a comment.

dee W.
Rating:

Not a thing. These guys were great !!

Shane M.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

Customer did not leave a comment.

Troy P.
Rating:

Customer did not leave a comment.

Troy P.
Rating:

Customer did not leave a comment.

John F.
Rating:

Customer did not leave a comment.

Neil K.
Rating:

This statement can sum up my experience : Simple Great service Excellent value

Diane A.
Rating:

Actually I would not recommend U-haul to anyone after my experience this weekend. I ordered a truck way ahead of time for my move. My actual pick up was to be at Walton Security Storage at noon 6/23/18 and I ordered a 17' truck but upon arrival to pick up truck I was told they dis not have one. They supposedly found one at the 81 Sod, a 20' well after driving 11.3 miles to pick up the 20' I was told he did not have one. All he had was a 14'. I then called back the number that WALTON security gave me and the girl told me she could do nothing for me because she didn't actually have a reservation confirmation for me. We round n round and she could not find anything, she put me through to Corp. Office where I sat on hold for 35mins foe the lady to take my name and number and send me back to the girl who sent me to Corp on the first place. After driving back n forth to places I had to settle for the 15' foot truck or I wouldn't have been able to move. Not only did this inconvience me because I had to make more than one trip with this truck, it cost more money in gas and mileage with the Uhaul and my personal vehicle. I am so disappointed with U haul I do not know if I will ever use them again. Diane Atha

kenneth F.
Rating:

When you called to ask if I can drop the uhaul truck at any location, I was told no. The dop off location on the contract was 20 minutes away from where I lived. The sad part is I drove pass 3-4 other uhaul locations.

Thomas W.
Rating:

Customer did not leave a comment.

Marc B.
Rating:

This location was excellent. Friendly, flexible and very easy to work with. I would recommend this location. I would use this location again, if I needed a truck rental.

Dan R.
Rating:

No improvement needed. Excellent experience.

Rating:

Customer did not leave a comment.

Randy M.
Rating:

Nothing the guy we talked with was nice worked with us for the time we needed i would go back to him vs other uhaul places that were rude to me.

Gregory W.
Rating:

Customer did not leave a comment.

james R.
Rating:

Great fast and professional customer service was out standing

Gregory W.
Rating:

Customer did not leave a comment.

Philip C.
Rating:

Great location..excellent customer service!!! Super nice guy!!! Couldn't have been better for such a stressful ordeal in moving!!! LOL

Jerry A.
Rating:

check wiring and tags on car transports

Danny S.
Rating:

Return location made an attempt to overcharge me.

Bill S.
Rating:

Customer did not leave a comment.

SANDRA G.
Rating:

U-haul made sure I was totally satisfied by furnishing a trailer larger because the size I needed wasn't available but they gave me the same price for the larger one that I was going to pay for the smaller one. I had the perfect location pickup which was right below my house! Great job U-Haul.

stanley H.
Rating:

Customer did not leave a comment.

LOUIS B.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Tony at the pick up location was especially helpful--he adjusted his schedule to meet us when we arrived earlier than expected. He answered all questions and gave useful advice. His expertise made our experience much more trouble-free. Thanks, Tony!

No reviews have been submitted for this location.

Back
To Top