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Robert A
Customer Reviews for 81 SOD
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a very pleasant experience.
William HNothing at all.. Nice helpful guy
Leandra JThe truck is in good condition but the inside was very dirty and the back full with trash
Tete Tcar transport had a damaged ramp held on by bailing wire. we did not discover it until our first stop.
Dennis WThey went over and Beyond to help me I appreciate you thank you
david mBecause the place is not paved,
JOSEPH AHire ppl that had better understanding of customer service or tech the teens running the place about customer service. I did see a older black male working there just standing and looking around!
KEARIE BThe original pickup location was in Listonia and was awful. That’s where I’d like to complain about. 81 sod was great.
sheri sI had no problem with this location. This was not my initial pickup location. This location was closed on Sunday, but thankfully the guy was nice enough to still help me out. U-haul really needs to work on their communication with the pickup & drop off locations to avoid issues like this.
QuoJada HNothing.
maxie oRT turn signal did not work
Daniel LEverything was GREAT!! I have already recommended him to 3 people!!
NICOLA HWhen the AC was turned on, thousands of tiny spiders came crawling out of the vents! I dont hink this is anyones fault but I think someone should know. I did get a video of this incident. The truck was with me for 2 nights due to the rental not being available until the 15th. I sprayed the inside of the truck and I think it took care of the issue but someone should probably check it out. If I was driving it at that time, I may have reacted unsafely.
Billie JHelpful people
Clint MNo problems with the rental or with check-in.
Vickie JTerrible location. Filthy, not well maintained.
Minter BEverything was easy as could be with “0” issues. I will be going here from now on when I need a trailer.
John LGreat service! Will come back again I will highly recommend Uhaul.
Martin GContinue with the same welcoming and good service
Keith Pvery satisfied with service.
HAROLD WWe dropped our cargo trailer off after hours so didn’t see the store or having any interactions with their associates. The drop off was easy as I used the on line app.
Joseph JThe trailer had so many roaches in it even after the guy blow out the trailer very disappointed
PIA SI did everything online but it still took the about and hour to get us on road
William EWhere the trucks were parked was terrible! Dirt parking lot. Especially after the rain, it was so muddy and a little bit difficult getting the truck parked. I returned truck after hours so when I had to take pictures of where it was parked I was standing in puddles half a foot deep! Otherwise, man I dealt with the day before when I rented truck was VERY helpful.
KATELYN HGreat and very helpful worker, was thorough in explaining everything to us and it was quick and easy.
Elizabeth EYou need a better management in this area. Quinn is a asswhole.
Fredrick STrailer was dirty and was not easy to get into right gear. Attendant was rude.
Adam VEasy and convenient
DREW DGreat service!!
Daniel TGreat experience .. very professional and kind
Kimberly DEverything was fine. It was a short trip for us. Robert took god care of us. Truck was fine.
Jerry CDisappointed that my reservation was changed to a further location which resulted in more miles used. And I was notified by a text the morning of pick up. Truck could use a little attention - not really cleaned in the cab, back area was not swept and the black molding around driver door needs to be put back properly. Every time you open the door, it falls off. I did return it cleaner than I got it. Also, with gas in it. Wasn’t sure it would make it to a gas station when I got it. Also, disappointed that the appliance dollie requested was not in the truck but I was still charged for it.
Debbie CEverything was great.
Thomas DFriendly and efficient staff, used app to return trailer
mark cEasy to do business with. I will be using this location for all my future rental needs.
Gary DThis location is terrible don’t go here!!!!! The guy is super rude and very strange. The equipment is not good and they do not do things properly. The office is a run down crappy looking trailer and very uncomfortable
Christopher PSales person could be more friendly.
BeckySue BWonderful customer service.
bobbett pKeep trucks serviced. Mine vibrated at 50-55 mph so hard I was scared to try to go any faster. A/C didn’t work properly. My dolly wasn’t at the location and I had to drive 11.2 miles to pickup and I should be reimbursed for that mileage. Front floorboard were muddy. Just need to keep the fleet up better.
Terry LThey used a forklift to attach the trailer to my truck, and they secured it with the safety chains. All I had to do was drive off.
Stephen MNothing
Malcolm TFirst location did not have my reserved rental. I even called them around 5 the day before and they said the truck was on the lot. It was not. They had a truck but could not rent it. Had to confirm a truck 10 miles away. Lost valuable time and was quite stressful. This is the third time the first location let me down .
MICHAEL CI reserved a seat of appliance dolly got to location to pick up the truck and there was no appliance dollars I had to run all over town trying to find a bear ended up going to Home Depot and pay in $25 for appliance dollars for one day bad business
Jimmy WThe only thing I hated was, they closed really early, and didn't tell me, ( even though I asked several times)
Peter Ceverything
Sharon Kthey did not have the appliance dolly i requested not he furniture pads. only a truck!
DWAYNE BSlow
Garrett HAlways a pleasure!
Velena H