Customer Reviews for 94 Convenience Inc
(U-Haul Neighborhood Dealer)

Rating:

4.0

Drop off attendant did not have a clue. Nonetheless the U-Haul signage and drop off instructions are very easy to follow

Rating:

3.0

Well, I had to hook up everything myself 0 help! Paperwork and check in was great. I didn’t realize I was going to a convenient mart. The lack of help with hook up was not appreciated. Overall ok.

Rating:

1.0

I have to call one friend to can connect the trailer because the guy don’t have idea

Rating:

5.0

Very convenient

Rating:

5.0

The agents were very courteous and very efficient in meeting my needs. I highly recomend this location.

Rating:

5.0

Very quick and smooth process.

Rating:

5.0

everything went well, no issues would rent there again

Rating:

1.0

I had to use the app to drop off the rental. It made me do things several times and then it was not accurate with the mileage and charged me an additional 600! Now I have to wait for a dispute to get my money back.

Rating:

5.0

Very convenient location with quick and easy checkout.

Rating:

5.0

none at this time.

Rating:

1.0

This location is more of a convenience store and not set up for Uhaul services. They didn't hook up the trailer, thet expected me to do it, which I did otherwise I would have never been able to leave. I never want to use this location again.

Rating:

5.0

Very easy process.

Rating:

4.0

Gentlemen who helped me with my rental was extremely helpful and pleasant to work with.

Rating:

5.0

It was a one stop shop for snacks, drinks, a box truck, and they were very kind! Convenience is definitely in their name!

Rating:

1.0

I returned the truck the same day, mobile drop off was not working. I got charged an extra day for no reason at all. I am very dissatisfied!

Rating:

2.0

Not a great experience. One of the employees tried to pull the truck around by going through the grass and it got stuck in the mud. It was about 8:45 pm and they said they would call in 30 minutes when the tow truck pulled it out. Two hours later, my kids were in bed, so I had to pay for an Uber to get back up there. Long wait, no discount, no offer to pay for my Uber, and not even an apology. I understand things happen and I wasn’t angry, but I felt like it was unprofessional and didn’t feel valued as a customer. I saw the reviews weren’t great before I booked, but it was the closest location to my house. Next time, I will be going to highway K.

Rating:

1.0

Did not speak any English. Poor customer service.

Rating:

1.0

I did not have a good experience. We got the truck loaded and ready to leave and the truck would not start. Dead battery. Tried to jump it. Nothing. From the first phone call until the battery was replaced was about 4 hours. We lost 4 hours of our moving time and did not get everything moved. Not happy.

Rating:

5.0

Everything was great!

Rating:

2.0

Store person, needs to learn English, have more trucks available to rent. We went to pick up the truck for our move and my son did not feel comfortable driving the truck, as the engine was VERY NOISY and did not sound correct. Was told he did not have another truck in the size that we needed, we contacted Uhaul and they tried to locate another truck for me, but was none available. We had to contact Uhaul a few days later, because the Engine light was on.

Rating:

5.0

Nothing. It was what I expected

Rating:

1.0

While discussing this my Concern the caller (Anthony? or TJ?) told me I got a text telling me I needed to take a photo (or verify) the odometer. I have proof the text only says to verify the license plate and then includes a link to verify equipment condition. I looked the vehicle over and the condition was satisfactory, so I did not go to the link. The Concern was then quickly closed out by U-Haul as Resolved. I do not consider this resolved, but I do know I was outright lied to and not treated fairly. I can prove the overcharge if I need to with receipts, witnesses and cell phone tracking data. This is the worst I have ever been treated by a company.

Rating:

2.0

Need somebody that knows how to speak english and understanding english.

Rating:

5.0

Great people and very helpful.

Rating:

5.0

This was great experience.

Rating:

1.0

I don’t recommend this location, they would charge you for other stuff like a dolly $26 when the small dolly is $7 and also add the safe move when I didn’t requested it. They said the going to fixed it and they did not. The worst U-Haul ever

Rating:

3.0

Truck was rusty and not clean at all

Rating:

1.0

The vendor 94 convenience was not there at 7am when they were supposed to open. They showed up at 710 am. I was supposed to have blankets and there were none. He scavenged up 10 when I had paid for 12. Disappointing experience

Rating:

2.0

dirty and no gas. Price is more important to me then anything and I do like the flexibility.

Rating:

3.0

The truck wasn't clean inside. I had to sweep it out before using it.

Rating:

3.0

We failed to get the blankets , mattress covers , couch covers yet when we booked we were told we would collect and pay on the same day

Rating:

5.0

Was very easy and got in and out! The experience was very positive!

Rating:

3.0

I am considered a senior citizen at 67 years old . I prefer paper receipts, and all Contract documents were on line . When I made my reservation after trying to do it online. I called your 800 number,Debbra was a Godsend. After spending at least 30 minutes trying to get additional days and miles. Debbra took care of all my requirements fast and caring.She was the best customer service representative I have dealt with in years.

Rating:

1.0

The counter person was hard to deal with. Also I was 25 minutes late returning the trailer and they charged me for 2 days. I didn’t even have the equipment for 24 hours. Picked it up around 3:30 pm returned it at 9:55 the next morning. I will never use your company again and will let everyone I know what happened.

Rating:

1.0

The truck size I wanted wasn't available for the 25th. I was told I was getting a larger one. My reservation was completely changed to the 26th and the truck size was much smaller than I wanted. I had the first confirmation email with the 25th and was told I was wrong..

Rating:

4.0

Nothing

Rating:

2.0

No clear estimate was given Check engine light was on Previous user trash was in the cargo area. Wait time to check in and check out was very long

Rating:

5.0

Service provider very friendly and knowledgeable. Truck was very clean and in great shape. Reservation process was very easy and quick.

Rating:

1.0

Truck was parked in the mud at pickup time, computer did not work for check out..It took over a half an hour to finish transaction.

Rating:

4.0

I was charged for a 2 wheller $7.00. That was not in the truck. 🤷‍♀️

Rating:

2.0

More knowledge about the business, very inefficient about the business side of renting vehicles.

Rating:

3.0

Need to get some newer trucks. Mine was worn out and drove like a tank.