Customer did not leave a comment.Sarah D.
Customer Reviews for A 1 Alberni Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
What a poorly run operation. Couldn't find our truck they are parked all over the place and the location to receive assistance is the convenience store down the road or the weed shop if it's open. Employees were apathetic and unhelpful. There are other I'm certain more helpful UHaul shops around. Do not waste your time here.jennifer M.
The truck was leaking all through the box ...all our stuff got wet !! Paid for an extra day so we could take our time unloading but paid for nothing we had to unload as soon as we got to our destination so our stuff didn't get ruined !!! NOT IMPRESSED !!David Richard S.
Reservation was wrong, Took an hour to get things sorted out and on my way with a different truck than what I originally booked.Jennifer L.
Not impressed. Had a reservation for 830 am did not get the truck until almost 10 am and they couldn't find my reservation. The timing of or move was important and this screwed up everything. I did online reservation and check in, won't do that again.Dave P.
Awesome service !!!!albert C.
Customer did not leave a comment.Ross M.
Customer did not leave a comment.Aswin S.
Customer did not leave a comment.BRUCE N.
Customer did not leave a comment.Victor G.
Your online system doesn't work and your phone service is horrible.Graham G.
Customer did not leave a comment.James B.
Customer did not leave a comment.ANDREW I.
Was a convienince store with on employee. Not professional in the leastglenn D.
It's a weed store, not appropriate for everyone.John M.
Took me 2 hours literally calling back to back to get through and when I finally did, he was short and not very helpful then hung up on me. Tank was under half when we got it, was told to make sure it was "the same as when we got it". They told me originally it was fine to have my grandpa pick up the truck for me to drop off to my place so I could pack for the driver to drive it down for me to my new place in Vic. They then said they couldn't do that when my grandpa went to pick it up and my moving day was delayed because they couldn't load the truck til after the second driver could pick up. Regardless if this is protocol or not, they said it was okay to do prior to picking up. They also said it was fine to use a debit/visa to purchase the rental and when it came to paying, retracted that and said it was going to be an extra 100 bucks for cash or the original amount they stated before pick up. Regardless of this was all part of uhauls agreements, these guys were disorganized, were impossible to reach and communication was absolutely horrid. I would never recommend these guys to rent from, ever. What should have been a few hour trip, ended up taking my movers and driver's til close to midnight and I had to hire 3 different drivers to help because of they're mix ups and trying to coordinate help because I don't drive Oh and also, they were supposed to designate drop off to a location nearest to me, instead, they designated drop off literally across town, half hour to 45 minute drive from me, which costed me another 100 bucks in fuel I couldn't afford to drive it all the way across town and more costs to hire someone else to help pick up from my new place and drop off across town because my second driver couldn't drive that far after the drive from up island. Overall, this experience with them, was absolutely horrible and am glad I never have to deal with guys like this ever again. Not worth my money.Shannon B.
The address was one location the sign was a different location then back to the first location to pick up the uhual. The truck itself was clean and drove very well. The biggest problem is you get the truck with no gas in it and supposed to bring it back empty. Not knowing how much gas you are going to use . They should go back to having a full tank then bringing it back with a full tank. I had to bring it back with gas left. That is a cost factor.Sherrill M.
Maybe better signage indicating that check in is at the Petro-Canada across the way?Robert B.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Kenneth Z.
Drop off was easy, personal was helpful and nice.NATAN Z.
Inside tire has been blown out for months I have pictures to prove it. That was never stated also my tire went flat and was stranded for almost 5 hours. Wasted over half the day that I had to pay for complete disregard for these truck only out to make money. Not worried about customer safety at all.Mary P.
these guys were great, were able to accommodate me last minute, and the truck was clean and well maintained. And all of it in the middle of a holiday long weekend! Aces!!Brian C.
We were charged for gas when we filled it up the same as when we picked it upTim A.
Great help, thanks!Leo T.
Customer did not leave a comment.Laird H.
There were locations much closer than this one for drop-off. I tild the booking agent that and she ignored me without providing a reason for having to drive further to this location. If there is a reason for this I would suggest sharing with customers.Angela S.
Let my comments be acknowledged by management. My emails keep getting rejected!Bob W.
Customer did not leave a comment.Casey M.
Customer did not leave a comment.STEPHEN M.
Truck ran well but the inside of the box was covered in something sticky, so much so that most of our boxes and furniture had it one them as well. So - when we put them in our house now our floors all have to be cleaned.. The only thing that makes me recommend them is the fact that they have lots of trucks available..Byron L.
Very efficient service from agent at Canadian Tire.MICHAEL S.
Customer did not leave a comment.George K.
We did have to clean the inside of the windows , but that was the only very small, minor issues.Shane H.
Very poor customer service. Called in a dozen times and no call back. I had to call in uhail customer service to confirm my reservationDAVID A.
Took a long time to check in Garbage was left in the vehicle They tried to overcharge me for mileage The woman that called to verify my secondary contact was extremely rudeKyle B.
The agent was refusing to accept the vehicle saying there was major damage when it wasn't even dented and we told him the scuff wasn't ours. We then phoned the Grande Prarie location and they confirmed the scuff was there before it was rented. They still didn't want to accept it and finally accepted after sending pictures to the manager of the Grande Prairie uhaul and being told again it was not our damage. Very frustrating after a long trip. Took over20 minutes to settle.Carol H.
Customer did not leave a comment.GARY G.
Customer did not leave a comment.JOSEF F.
I found it difficult finding/extracting the truck once found, had a trailer park resident yelling at me as she seemed unaware that she was living in a parking lot. The man who helped me out was very good.Brian W.
Customer did not leave a comment.Darren D.
Returned the van with more fuel thank I received it with. Of course I didn't not receive any money back but of course was charged more money because I went slightly over my allowed mileage. I did not get a receipt showing my allowed mileage or a picture of a before and after of the odometerMax R.
The rental and reservation were seemless and the service was excellent. Very friendly and helpful.LORI-ANN M.
Trucks are kept across the street half a block away but there is no way to know where the office is.Byron L.
I suppose the location is okay, nut there was no one there to assist or receive the truck. Just leave the keys in the truck and go. Kinda different!Marits L.
Staff was very friendly and truck was good. Would rent from them again.Jennifer C.
Poor organization and communication at this location. Quite frustrating overall.DOUGLAS G.
I really wasn't impressed at checkout.....with my $275 deposit.. I received $72 back....what happened, the rental was $33/day or close to that, port alberni to nanaimo and back, $150 mileage charged. I paid less then this when I rented from uhaul from Victoria to nanaimo and back....I had the moving van for 8 hours.Susan J.
Was a nice newer truck, however the interior was filthy and smelled like rotten milk. I did not add to the mess yet I was then charged a $25 cleaning fee after I returned it.chris N.
Customer did not leave a comment.Matija S.
The area where the uhauls are kept is in a cheap run down motel with garbage everywhere. I was concerned about leaving my vehicle there. You have to walk across the street and deal with petro can workers. When checking out, the agent ripped me off on gas. I have the contract which shows between 3/4 to full and a pic that shows that reading upon return. He even was there when I filed the truck with $50, yet he charged me $24 and change for a gas charge. I argued and showed him the contract and current gas reading pic, but he refused. Bad service agent.Tina P.
There was marijuana all over the floor which I did not realize until I had went to clean and disinfect cab of truck. There was coffee spilled all over console there were pop cans rolling around on floor while I was driving. It looked like fuel tank was full but was not so in the end I actually added close to $60 more in fuel than I should have. One good thing the truck ran excellent!Michelle C.
Customer did not leave a comment.Garth C.
The interior of the cab was filthy. The passenger side window had window sticker outline on it. The windshield had delivery markings on it. Less than 6k kms and was rough running and steering.DONALD S.
Customer did not leave a comment.Michael S.
Location for getting and dropping off keys and dealing with staff etc is actually the gas station across the street (only the trucks are parked at the Inn). Would be better if the name and address were for the gas station.RYAN G.
It's a neighborhood agent so it's part of another business which can take priority over the check in check out process You actually deal with a gas station across the street from the official address.John R.
Was clean for the most part. Cup holders in centre console were soiled with food/drink.Tina R.
Not pleased for not getting a writen recipe when returning the truck was told going to email and could come back later to pickup written copyDENNIS D.
poor customer skillsWAYNE J.
Attempted to book online but was to complicated of a rental apparently. Called the location directly to book and it was much simpler.GRAHAM S.
Customer did not leave a comment.Daniel B.
They were good. Thank you.Lucas A.
Customer did not leave a comment.Kendra S.
Uhaul customer services found a trailer I needed at last minute. Drop off location was very easy to find. Over all... was a great experience.Chad M.
Car dolly worked well. A lot of ice built up on the hold done straps and took a while to unhook. Unfortunately, I didn't get to clean dolly and it was quite encrusted with filthy ice when I returned it. I hopefully made up for this by returning equipment to a uhaul a bit farther than initially planned. Thanks U-HaulMarten S.
Customer did not leave a comment.James W.
Was able to confirm an extra day with a quick phone call. Easy self check out and return.Brian P.
Customer did not leave a comment.krishna P.
Customer did not leave a comment.Christopher N.
Couldn't use the 24-7 service we requested... had to wait till the location had the U-Haul employee there to get the keys... very inconvenient.. And we had requested and paid for a dollie, and there wasn't one in the truck and we still paid for it... not impressed...Brandon A.
I need to reach .Problem with the bill and other problem .Thank You! As you can see I have been sa faithfull client please reach me at email@example.comFrancine G.
Customer did not leave a comment.Bonnie K.
Customer service was greatBRIAN Q.
Customer did not leave a comment.Michelle S.
We arrived, nobody was there to help. There was a drug deal happening right in front of us in room 23. Not a place I enjoyed having my 4 month old daughter in the car with me. Very shady. Very uncomfortable. I went to the location lobby - doors were locked. I called, no answer. I called several times before getting an answer which I was then told to go to the gas station across the street. So I went. They had no idea a uhaul was being rented that day. My reservation was at 10am and I didn't get the truck until 11. We did the paper work at the gas station. The truck was in good shape, but I had to go back to the shady area to get it where another drug deal was happening at room 23. The blankets were not folded in the truck and it hadn't been swept out. I had originally chose my pickup location at a different address, and they changed it to this location the night before.Chelsea R.
Very efficient service. The office is located in the gas station across the street from the Alberni Inn, so it is very convenient for topping up the gas when returning the truck.Daniel B.
These folks are fantastic to deal with! Will for sure recommend others and will use them again in the future whenever I need the serviceWilliam C.
Operators were busy with gas station clients so it took time to get both hooked up and through the paper work. Equipment worked very wellDavid K.
Customer did not leave a comment.Randy W.
Customer did not leave a comment.Bertram H.
It was a strange set up. The trucks were at a motel on one side of the 3 lane road and the check in was at a gas station on the other side of the road. Had to go back and forth between the two. It was confusing.Kevin G.
Customer did not leave a comment.Robin C.
No need for improvementelizabeth H.
Customer did not leave a comment.terence J.
Customer did not leave a comment.Cory L.
Customer did not leave a comment.Mike H.
Very friendly and professional. Thanks.Daniel B.