Customer Reviews for A 1 Auto Repairs
(U-Haul Neighborhood Dealer)

935 reviews

392 Leonard St   Williamsburg, NY 11211
(Meeker & Richardson)

(718) 388-4163

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: 8:00 am - 2:30 pm

Services at this Location:

Contact Us

(718) 388-4163

392 Leonard St
Williamsburg, NY 11211
(Meeker & Richardson)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/11/2021: 8:00 am - 2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sebastian N. 
Rating:
3.0

The app does not allow me to upload pictures so I cannot complete self pickup or drop off. I would like to be assisted to fix the issue as this is the 3rd time I've had this problem.

David J. 
Rating:
3.0

I was unable to return and check out with the app. This is the second time that has happened. It wouldn't allow me to submit the picture of the mileage and gas and then could not move on. Very annoying! Other than that all good. The van was perfect.

David J. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM S. 
Rating:
5.0

I love this location but I hate using the website to check in and out. After I move a ton of stuff checking in and out with the internet SUCKS. I hate it. There are people working there. I want to talk to them and have service. The guys are awesome there.

Ryan W. 
Rating:
3.0

Online check in was super buggy. And I couldn't pre-register because the link didn't work. Got my truck 45 minutes after I started the process :(

jared W. 
Rating:
1.0

The Uhaul did not have the equipment I requested. Also, the battery died twice and we wasted hours waiting for Uhaul to send someone to help. The first time we got help from a kind samaritan. The second time I had to get the Uhaul towed.

Alison C. 
Rating:
4.0

Uhaul web site stated that the site was not open until 10 am. My reservation was for 9am. The site was in fact open and the gentleman at the site had to manually process my transaction because the uhaul website would not.

ZACHARYH ADHAM S. 
Rating:
3.0

The staff is very friendly and helpful! Thank you.

CAITLINELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

ROSADELIA G. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE D. 
Rating:
5.0

Customer did not leave a comment.

CONO D. 
Rating:
1.0

Obtaining the keys was an absolute nightmare. It took one hours to unlock the lockbox, and when we did, there were no keys inside of it. On hold with customer service for epic wait times, locked out of my UHaul account for no discernable reason.

THEODORA M. 
Rating:
1.0

The truck was dirty, falling apart, and I couldn't go over 50 mph. It didn't have a gas cap, smelled like pure gasoline in the cab the entire time, shook profusely, and was a terrible ride that added so much time to my trip. The back by the ramp was so bent it got stuck every time I pulled it out, snd the lock mechanism stuck. I can't believe that I actually paid for this rental, as a company you should be ashamed for how bad the state of this truck in your fleet.

John S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY J. 
Rating:
3.0

Customer did not leave a comment.

Greg M. 
Rating:
1.0

Customer did not leave a comment.

Josiah S. 
Rating:
3.0

The website was very slow and glitchy and made it almost impossible to start my rental without an employee present. It caused me to be 40 mins late.

John P. 
Rating:
2.0

Waited 40 minutes to get a car. I was late to my destination and then had to hurry back because I couldn't extend. Ridiculous process.

Ariel H. 
Rating:
1.0

We waited over an hour to get approval through the app. There is no internet service at the location and the online coordinators were very slow with answering and were not helpful when we were having issues with the lock. I think u haul needs to reevaluate their practices and have someone physically working there during work hours.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Dawid P. 
Rating:
4.0

The van wasn't as clean as it could've been. The cargo area should've been swept.

Ricardo G. 
Rating:
3.0

The app doesn't work properly. I lost half an hour trying to upload the odometer pictures.

Nanci Margarita G. 
Rating:
1.0

Broken passenger mirror which was obviously not repaired in between rentals. Very dangerous when driving a large van. Also, human shit ground into the door handles which apparently Uhaul proudly boasts as part of its outstanding service. Location was said to provide counter pick up but the station agent refused to help in any way. Uhaul is horrible. Do not use them.

Nic J. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Trash was left in the back.

james E. 
Rating:
1.0

DON'T CHARGE ME FOR SUPPLIES I DID NOT REQUEST OR USE.

SEANFRANCIS H. 
Rating:
5.0

Customer did not leave a comment.

Keely K. 
Rating:
2.0

I was grossly overcharged. The return was a hassle.

JOHNJ R. 
Rating:
1.0

the 24/7 truck-share set up is pathetic, slow and in no way efficient. It took me almost an hour to get the truck which was an additional hour i had to pay my movers because it in turned made me an hour late to meet them. I specifically chose "in person" pick up when i booked the truck to avoid any delay issues like this. So disappointing and frustrating to be changed to this inefficient automated system without first even asking me

Tom R. 
Rating:
3.0

Your site is horrible and the experience was terrible. If this location didn't have an in person guy I don't know what I would've done. This has nothing to do with the location and everything g to do with U-Haul and your website.

emilia M. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Very easy pick up and return. There was a guy there who could answer any questions but the app was very self explanatory. Also located at a gas station for easy gas refill. Would use again!

Lindsay C. 
Rating:
2.0

Did not receive a dolly and was still charged for it. Would appreciate getting a refund on this. Thank you.

Adrian E. 
Rating:
3.0

Make the approval process before rental. Lost an hour with the app (laggy and several times had to start over), and then with the actual approval. I am a foreign citizen with a foreign passport and driver's license. I clicked on option foreign license and uploaded my passport, but agent said it needs to be a "US government issued ID", which makes no sense for foreigners. In the end we could switch to my friend helping me move, who has a US driver's license. That flexibility was appreciated, but overall an experience that would make me not want to choose UHaul next time around.

Grega P. 
Rating:
2.0

Customer did not leave a comment.

Andrew H. 
Rating:
1.0

Self service system is very poorly done. There was a group of us waiting for assistance and even though it took a while If that person wouldn't have been there we would not have gotten our U-Haul. I had troubles from start to finish. Couldn't return it properly. Thankfully the customer service representative for U-Haul was great and made it easy even though was hard to get through.

Nathaniel W. 
Rating:
1.0

Unclear directions from employee and very hard to get the truck

Rylee C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMSTACEY A. 
Rating:
1.0

The contract was not properly prepared. It was a one way rental. No help was available. Next time I'll use budget.

MICHAEL F. 
Rating:
1.0

Customer did not leave a comment.

Geoffrey R. 
Rating:
1.0

Absolutely the worst uhaul experience I've ever had.

Sam J. 
Rating:
1.0

I rent from you all weekly, and this was the worst truck I have ever dealt with. I sat in this truck and said out loud WTF. That's how bad it was. The whole day was full of WTF because of this truck. I'll be calling you tomorrow about this situation. I had no choice but to deal with is because what I had to do had to get done.

Jacqueline L. 
Rating:
3.0

My U-Haul was missing the dollly and furniture removing foot truck that I paid to have

Paul M. 
Rating:
2.0

Customer did not leave a comment.

William M. 
Rating:
1.0

I got over charged for miles that I didn't use

SAONIMARIA F. 
Rating:
5.0

Nice people Worked smoothly I do have a complaint The $20 fee because I didn't check out online at the end. Nothing to do with the location, I did not know about this and don't currently have time in y life to call and dispute it

Frank H. 
Rating:
5.0

123 Easy and so affordable. My go to for rental and easy accessible location. Uhall all the way.

Bienvenido B. 
Rating:
5.0

I was charged extra 38 dollars for gas I return the truck with the same amount of gas I took the truck with ,I sent a email and nobody responded I only put 5 miles on the truck Not right in today times

ROBERTARTHUR C. 
Rating:
1.0

Customer did not leave a comment.

JARAN K. 
Rating:
3.0

The van smelled really really bad, although generally clean. The wrong key was in the lockbox but luckily there was someone at the location who gave us the right key.

Dasha D. 
Rating:
1.0

Customer did not leave a comment.

Ross J. 
Rating:
1.0

The snow around and on the truck has not been removed by the time I arrived. I had to shoveled all to get out of the spot. I took about a hour. I wonder if this is my job to remove the snow?????? I don't think so. Since I have made a reservation, so you know I am coming.

Junichi K. 
Rating:
1.0

Customer did not leave a comment.

Samuel M. 
Rating:
1.0

Worst experience ever.

Hamza A. 
Rating:
2.0

I submitted a request that my billing wasn't right, haven't gotten any response. My rental was missing equipment I requested (and paid for!) and there was no way to rectify this with the u-haul 24/7 service. Being switched over from a human as I had requested to the 24/7 mobile service was infuriating

Adam A. 
Rating:
1.0

The U-haul person inside would not help and would only point to the online address on the window as no one could come. The location was very difficult to find, had to go back for the hand truck as it was not on the truck. Nothing was explained in full. I had to wait till each issue or miscommunication as one of your reps called it before proper explanation was given. There are a lot more issues but I'm not feeling confident that anything will change so I will stop here.

Wilton R. 
Rating:
1.0

The items I reserved prior to picking up the vehicle (2 furniture dollies, 2 hand trucks, and 1 dozen blankets) were not provided. When asked, the person at A1 said there was nothing on my order/reservation despite my order clearly showing what I reserved and was charged (opposite what was shown on UHaul email). He then provided 1 dolly and 1 hand truck...when we went to use the dolly, we found it had a broken wheel. This disaster made moving much more difficult and a few hours longer than scheduled. Will not recommend U-Haul to anyone!

Antonio M. 
Rating:
1.0

Make sure the van actually has the gas stated. Make sure all ramps are secure and won't fall out on the BQE. Also check power steering belt as well as alignment. Truck swerves and steering is hard. Poor maintenance of trucks.

Adam C. 
Rating:
3.0

The customer service needs a lot of improvement . The retrieving and drop off also needs some organization. Your rates and apps are not at all correct. I have tried to issue a complaint and possible correction. However your app doesn't always work I have screenshots of the errors. I was wrongly charged. You advertise for the day and you charge for 4 hours not even from the tine you pick up

Jose P. 
Rating:
1.0

Customer did not leave a comment.

Samuel L. 
Rating:
2.0

Check out is confusing. It was not clear if the key was supposed to be placed back in the lock box or in the drop box.

David B. 
Rating:
5.0

Customer did not leave a comment.

Yonatan Y. 
Rating:
1.0

I was overcharged, the online check in process was more difficult than expected and took long, there was no one in the area to help, and customer service changed my location and time reservation making my moving experience very rushed and inconvenient. The change of location was also a lot farther than anticipated. I hope to get a refund for the over charge. I was not expecting to have such a bad experience as previous rentals with uhaul have not been this disappointing.

Nicholas F. 
Rating:
2.0

no on hand to help - though they did shrug and point at signs. they were rude. the app didnt work so i lost rental time also. the equpment was well maintained and clean though.

Nathan M. 
Rating:
1.0

Very rude and unhelpful

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

samantha G. 
Rating:
2.0

The self check-in app was extremely slow and did not have good connection. The truck had cigarett butts in it and smelled horrible- like an ashtray. Also, I reserved a furniture dolly and utilities dolly and both were not in the back of the U-haul van, which I didn't see until I got to my destination. This was not a great experience for me.

Clay B. 
Rating:
1.0

The whole experience was pretty bad to be honest and I'm not someone that is hard to please. I had reserved a uhaul weeks in advanced and got to the pick up at 5 am with my girlfriend early just to make sure there wouldn't be any problems and come to find out the person didn't set things up properly to be able to use the uhaul. So I had to spend money to Uber her home and Uber myself across town to get to a vehicle that actually could be used. The verification process was archaic and forced me to have my brother wake up to speak to a rep to verify my identity. Finding the actual uhaul is like a puzzle and the locations are dangerous (under bridges with a ton of homeless people). Not a good experience at all and would be very unlikely for me to recommend.

Jonathan D. 
Rating:
4.0

The location was switched 4 times on me, which I did not appreciate. Other than that everything went well.

Marc U. 
Rating:
1.0

Terrible experience at this location I already filled a claim.

Doris S. 
Rating:
2.0

Your online check in and check out is the worst I've ever seen. It takes an extremely long time and is not user friendly – it's confusing and difficult to use. The attendant wouldn't help me whatsoever, he was very rude.

Julie M. 
Rating:
3.0

I returned the van refueled on the same level at the time of pickup - I triple checked it, but I still got charged the fueling fee of $30. I am disappointed that somebody would do this, as I took the van to the gas station and returned it refueled. Truly despicable.

Dino K. 
Rating:
1.0

You're online check in experience is fucking terrible. I will not be renting from UHual again

Larry M. 
Rating:
4.0

Customer did not leave a comment.

Dimitri P. 
Rating:
4.0

Remote sign in was awful. Check in didn't make it any easier to get my truck.

Ean J. 
Rating:
3.0

Customer service

Susan T. 
Rating:
2.0

The pickup of the truck was difficult as the key was very difficult to get. The check in process had multiple flaws which prolonged the pickup by over half an hour. The 2 pieces of equipment we requested were not available upon pickup, so our moving took even longer.

Stephanie B. 
Rating:
1.0

My review has less to do with the specific location or equipment, but the overall rental experience. Originally I had rented a cargo van from a separate location that was not available when I arrived, nor was I able to speak to someone and find a new van at a different location for another hour. I was working under a separate time constraint with my storage's closing time, which made this experience less than ideal. Not one customer representative I talked to was even slightly empathetic to my circumstances, and I distinctly remember one of them saying that “it was not their problem” that I had to rush through my moving. I don't think I'll ever rent from uhaul again, and certainly would not recommend it to anyone.

Jihoon K. 
Rating:
1.0

Truck was completely covered with concrete dust. It als I had cigarettes and a water bottle. The truck did not run properly. Pick up love toon was terrible. Drop box for ke yes was torn from exterior wall. No one would assist whatsoever.

James S. 
Rating:
2.0

The van was dirty and had a putrid smell. I decided to suck it up and use the van anyway. During the self checkout process, I relayed this information and was subsequently charged a $25 cleaning fee.... I had the pleasure of paying to clean a vehicle that either someone else was responsible for, or a string of negligence created. I will be sure to check other rental companies nearby in the future.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Evelyn Q. 
Rating:
3.0

We had to wait outside the Uhaul for 40 minutes in the heat whilst I was approved by your team. Very disappointing, especially considering that I have rented from you on various occasions before. Will not be using Uhaul again

Chloe F. 
Rating:
1.0

I was over charged 20.00 for no reason at all, and 10.00 for a hand truck that was not available at all. Total over charged 30.00. I had rented from you guys before without a problem, this last experience was not a pleasant one.

Peter G. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
1.0

Truck not filled with fuel and they charged me 20$ for it. They listed the drop off location different than what I requested and again charged me for this. Worst experience ever!!

Marc E. 
Rating:
1.0

keys were not left in lock box. uhaul customer service was wonderful and helped me along to get my truck. they went above and beyond to make sure i had a good rental experience after the difficulties caused by the location.

Kevin B. 
Rating:
1.0

Customer did not leave a comment.

JOEL M. 
Rating:
3.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Mansi D. 
Rating:
1.0

Some of the worst customer service experience I've ever experienced. Vehicle in poor condition-- we had to clean it to ready it for use. The app is a serious pain. Ambiguous where I should drop off the vehicle. Then I was charged for a late fee? Basically you lost a customer.

HARRY B. 
Rating:
3.0

Customer did not leave a comment.

Samuel S. 
Rating:
2.0

First, this location is closed on Sundays. Besides, when there actually came a man to open the gas station, he was not able to assist with anything U-Haul related. Second, the self-pick-up process is a poor user experience. It was my first time using the service so I needed a verification, this should have been done ahead of the day of the rental to save time and stress. When I got to the pickup location, I found I had been converted to hand delivery but the location being closed, I had to call Customer Service, which ended up connecting me to a representative after some wait (unsurprisingly, on a Sunday). I was then able to do the self-verification and to pick up my rental, but this was stressful and a waste of time.

Antoine C. 
Rating:
1.0

Customer service

PAULYANG K. 
Rating:
1.0

Went to pick up the truck at 3:30 and nobody was there at the office. Downloaded the abysmal app, and then called to speak with a representative. After finally getting help from the final and 5th representative on the phone, my order was transferred to a different truck on the lot. The truck was empty (no furniture dolly, no utility dolly, and not enough protective pads). Instead had to go to a local hardware store to buy rope, bunjee cords, and cynches. This delayed my move for over 2 hours. On top of getting charged for the equipment I didn't get to use, I was also hit with an "after hours" charge because nobody was at the office when I went to pick up the truck.

Christopher A. 
Rating:
1.0

We had an extremely difficult time picking up and dropping off our uhaul. When we called to get help we had to wait 20 mins each time. We were transferred around to multiple people trying to figure out the issue and no one could really help us. We were waiting to pick up the uhaul for two hours. I'm very disappointed and will never be using your services again.

Alexia J. 
Rating:
4.0

Customer did not leave a comment.

Giancarlo I. 
Rating:
1.0

I used mobile pick up and wasn't able to begin the check-in process until I was close to the truck. By the time I got to the truck, it was pouring rain. Fortunately, I had a highway to keep my dry while waiting to get approved. It took me 30 minutes to get approved and that was only because I called someone. I was also charged an after hours fee as I returned the truck before my 4 hours was up. I was also charged for the 6 furniture pads which I never received. All in all, this was a terrible experience without any communication from the Uhaul team. I'd like to speak with someone.

Jake R. 
Rating:
1.0

Customer did not leave a comment.

tiffany W. 
No reviews have been submitted for this location.

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