I was overcharged, the online check in process was more difficult than expected and took long, there was no one in the area to help, and customer service changed my location and time reservation making my moving experience very rushed and inconvenient. The change of location was also a lot farther than anticipated. I hope to get a refund for the over charge. I was not expecting to have such a bad experience as previous rentals with uhaul have not been this disappointing.
Moving Truck Rental in Williamsburg, NY at A 1 Auto Repairs
Moving to or from Williamsburg, NY 11211? Get FREE truck rental rate quotes at A 1 Auto Repairs.
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Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Williamsburg, NY.
Cargo vans and pickup truck rentals in Williamsburg, NY
U-Haul cargo van rentals and pickup trucks in Williamsburg, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Williamsburg, NY 11211. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
no on hand to help - though they did shrug and point at signs. they were rude. the app didnt work so i lost rental time also. the equpment was well maintained and clean though.
Very rude and unhelpful
The self check-in app was extremely slow and did not have good connection. The truck had cigarett butts in it and smelled horrible- like an ashtray. Also, I reserved a furniture dolly and utilities dolly and both were not in the back of the U-haul van, which I didn't see until I got to my destination. This was not a great experience for me.
The whole experience was pretty bad to be honest and I'm not someone that is hard to please. I had reserved a uhaul weeks in advanced and got to the pick up at 5 am with my girlfriend early just to make sure there wouldn't be any problems and come to find out the person didn't set things up properly to be able to use the uhaul. So I had to spend money to Uber her home and Uber myself across town to get to a vehicle that actually could be used. The verification process was archaic and forced me to have my brother wake up to speak to a rep to verify my identity. Finding the actual uhaul is like a puzzle and the locations are dangerous (under bridges with a ton of homeless people). Not a good experience at all and would be very unlikely for me to recommend.
The location was switched 4 times on me, which I did not appreciate. Other than that everything went well.
Terrible experience at this location I already filled a claim.
Your online check in and check out is the worst I've ever seen. It takes an extremely long time and is not user friendly â€“ it's confusing and difficult to use. The attendant wouldn't help me whatsoever, he was very rude.
I returned the van refueled on the same level at the time of pickup - I triple checked it, but I still got charged the fueling fee of $30. I am disappointed that somebody would do this, as I took the van to the gas station and returned it refueled. Truly despicable.
You're online check in experience is fucking terrible. I will not be renting from UHual again
Remote sign in was awful. Check in didn't make it any easier to get my truck.
The pickup of the truck was difficult as the key was very difficult to get. The check in process had multiple flaws which prolonged the pickup by over half an hour. The 2 pieces of equipment we requested were not available upon pickup, so our moving took even longer.
My review has less to do with the specific location or equipment, but the overall rental experience. Originally I had rented a cargo van from a separate location that was not available when I arrived, nor was I able to speak to someone and find a new van at a different location for another hour. I was working under a separate time constraint with my storage's closing time, which made this experience less than ideal. Not one customer representative I talked to was even slightly empathetic to my circumstances, and I distinctly remember one of them saying that â€œit was not their problemâ€ that I had to rush through my moving. I don't think I'll ever rent from uhaul again, and certainly would not recommend it to anyone.
Truck was completely covered with concrete dust. It als I had cigarettes and a water bottle. The truck did not run properly. Pick up love toon was terrible. Drop box for ke yes was torn from exterior wall. No one would assist whatsoever.
The van was dirty and had a putrid smell. I decided to suck it up and use the van anyway. During the self checkout process, I relayed this information and was subsequently charged a $25 cleaning fee.... I had the pleasure of paying to clean a vehicle that either someone else was responsible for, or a string of negligence created. I will be sure to check other rental companies nearby in the future.
We had to wait outside the Uhaul for 40 minutes in the heat whilst I was approved by your team. Very disappointing, especially considering that I have rented from you on various occasions before. Will not be using Uhaul again
I was over charged 20.00 for no reason at all, and 10.00 for a hand truck that was not available at all. Total over charged 30.00. I had rented from you guys before without a problem, this last experience was not a pleasant one.
Truck not filled with fuel and they charged me 20$ for it. They listed the drop off location different than what I requested and again charged me for this. Worst experience ever!!
keys were not left in lock box. uhaul customer service was wonderful and helped me along to get my truck. they went above and beyond to make sure i had a good rental experience after the difficulties caused by the location.
Some of the worst customer service experience I've ever experienced. Vehicle in poor condition-- we had to clean it to ready it for use. The app is a serious pain. Ambiguous where I should drop off the vehicle. Then I was charged for a late fee? Basically you lost a customer.
First, this location is closed on Sundays. Besides, when there actually came a man to open the gas station, he was not able to assist with anything U-Haul related. Second, the self-pick-up process is a poor user experience. It was my first time using the service so I needed a verification, this should have been done ahead of the day of the rental to save time and stress. When I got to the pickup location, I found I had been converted to hand delivery but the location being closed, I had to call Customer Service, which ended up connecting me to a representative after some wait (unsurprisingly, on a Sunday). I was then able to do the self-verification and to pick up my rental, but this was stressful and a waste of time.
Went to pick up the truck at 3:30 and nobody was there at the office. Downloaded the abysmal app, and then called to speak with a representative. After finally getting help from the final and 5th representative on the phone, my order was transferred to a different truck on the lot. The truck was empty (no furniture dolly, no utility dolly, and not enough protective pads). Instead had to go to a local hardware store to buy rope, bunjee cords, and cynches. This delayed my move for over 2 hours. On top of getting charged for the equipment I didn't get to use, I was also hit with an "after hours" charge because nobody was at the office when I went to pick up the truck.
We had an extremely difficult time picking up and dropping off our uhaul. When we called to get help we had to wait 20 mins each time. We were transferred around to multiple people trying to figure out the issue and no one could really help us. We were waiting to pick up the uhaul for two hours. I'm very disappointed and will never be using your services again.