I just sent the following email to u-Haul. I can't upload the supporting photos here. http://uhaul.com/s/4E03732428 To Whom It May Concern: I booked a U-Haul for April 26th at 392 Leonard. Online it seemed as I had to return it by 4:30pm. At time of pickup it was explained to me that the location closes at 4:30pm but I could return the truck whenever I wanted. I estimated 9pm. The man I spoke with said the return time did not matter, as long as I processed the return via the App, which is posted on a sheet of paper next to the drop box. If I did not, I would be charged $20. When I picked up the truck the fuel was at 25 miles, so I went back to the location office to complaint the fuel was so low. At 4am, after a whole day of moving, my husband and I went to the location to return the truck and put gas (the location is also a small gas station). The pumps were not operating. So I drove to a gas station nearby and put gas (receipt in attachment). I filled the gas tank to 40 miles as shown in photo. Then we went back to the location, and the same man who I talked to at pick-up was opening the location and the gas station (4:30am). We asked where he wanted us to park and he said to leave it where we were. He took the key of the truck. He said I had to do the return process via the App. I had to ask for the key back because the photos I took could not be uploaded, I had to take them while the App was open. I uploaded the photos of the odometer and the fuel (both in attachment) in the App. Not sure it was done correctly, I asked the man to help me, but he refused. We were exhausted so we left, thinking everything was fine. Now I see the bill with charges that I think should not be charged to me. Link to the bill attached. After hours Service Fee $20 â€“ Why? We did all by ourselves. $30 Fuel Service Charge â€“ I put gas $31.50 6GL â€“ I put the gas, more than I should have Please review my supporting documents and adjust my charges / refund me accordingly.Patrizia B.
A 1 Auto Repairs
(U-Haul Neighborhood Dealer)
Williamsburg, NY 11211
(Meeker & Richardson)
- Mon–Fri10 am–5:30 pm
- Saturday8 am–2:30 pm
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The owner/operator was efficient and clear at the pick up. All good marks there. The problem is U-haul's new App. It's completely unusable. It takes forever, it's hard to read, it makes missed assumptions, requires using the location of your phone, and generally makes a total mess of what used to be a strait forward rental transaction. Truly hard to believe anyone at Uhaul thought this would make the customer happy.MICHAEL B.
The location was convenient. Be prepared to do the work yourself on the App. Staff are not helpful.Jon G.
The people are rude and unhelpful. The truck was dirty, like grimy dirty. The trucks brakes were bad. A couple times I almost hit vehicles in front of me because the brakes didn't work properly. Also the truck made a loud whirring sound which I think is related to the brakes.ANDREW G.
The truck was not clean and I was missing the dolly I payed for.Rogelio M.