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YOURI C
Customer Reviews for A 1 Discount
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Most lights were not working. License plate was not the right one for this trailer.
JERRY GThe side glasses were dirty, you can’t hardly see. The box was also dirty, which I had to brush before placing my items.
IRVING SPick up and return drop off all went very well. Staff was very friendly. Thank you.
RICHARD VVery nice people
ALBERTO RDon't let them rent broken equipment and not record damage on the equipment. Made my move difficult and horrible.
JOSE' VNot a thing The gentlemen that attended us was a gentleman Thank You!!
DONNA MVery Nice Manager. Very east to turn in the equipment
DAVID KPoor attention to details that I gave regarding drop off location. Wrong address was entered which caused an issue when the trailer was returned.
ROSELLA SThis truck was roach infested. We have been killing roaches that crawled out of our boxes from this truck! When asked about it they demanded photos! Also the truck wasn’t filled with gas. It was only 3/4 of a tank and just what everyone wants to do dying a move is one extra step of filling the gas up BEFORE they move. When asked about what they’ll do for the roach issue they sent me an email demanding photos of the roaches! What a joke. Stay away!
BROC RTruck, was in bad shape, also i rent a furniture dolly, never received.
Eliezer GAll good nice pip
TIMOTHY RLocation was great, but uhaul itself needs to keep the inventory and options updated. If a location doesn’t have 24h mobile pick up option then a customer should not be able to select that time. Also inventory for appliances movers, dolies and rollers should be updated. I switched locations to use the rollers and they still did not have them.
CHANDLER MFriendly and fast check-in and out. Also, conveniently located.
Garland RAny inside to get the keys and asked for help to remove safe move the clerk wouldn’t remove it told me there was no trucks available in the size I needed. Although I had a reservation he tried to give me a 15’ trick for more money instead. And he allowed 7 people to skip me while I was waiting. Needless to say safe move was still on there even though i tried to remove it online and in person. But the overall treatment from the clerk that handed me the keys was disgraceful.
Precious HMaintenance equipment.
Cameron MEasy and excellent service
HITESH SThe inside of the truck was covered in black grease which ruined some of my furniture.
SUROJINIE HAbsolutely one of the worst experiences I've ever had. Not only did I reserve a week in advance, it was also confirmed the night before. However when I called the morning of, I was informed that the place I was supposed to pick up at no longer had the truck but I could pick the car hauler up there. Unfortunately I would have to go to a different location to get the truck. I arrived at that location and apparently the employee got drunk the night before and didn't show up to work so after sitting there for 45 minutes I called Uhaul for a new location. I drove to that new location only to be told that my reservation had been canceled. After several calls to customer service and being put on hold for 10 to 15 minutes at a time and hung up on twice, someone finally called me back and informed me that my rental was not canceled. Even after informing her that the lady received an email and physically showed it to me showing it was canceled, she still denied it. At that time the lady we were renting from got on the phone with her and things were eventually worked out. After that we picked up the car hauler from the original location without issues. However, the location I was supposed to return things to change to a location twice as far away from me and when we got there I was charged for fuel. When I picked up the truck it had three quarters of a tank which is the same I dropped it off with. I'm just glad this entire nightmare is over and I will never ever ever use this company again.
Brandi HThey are very good ppl i been dealing then for years i love the service and i will recommend them again & Easy in in out with the whole process Love the business
PRESTON TDont cheat on the gas tank. They marked it as 3/4 full and it was below that…. The tanks are big so its easy to overlook it. The owner said it didnt matter, then when I returned it at the same level, they still charged me 26$ for gas on top of everything else…. So unprofessional and sleezy.
RYAN MEasy-peasy to drop off. Just pulled up, unhooked it, and pulled away. They took care of the rest!
RODNEY MTurned truck in full of gas..left it on Stafford rd in cullman Alabama. July 92024 still haven't received my 100$deposit Very disappointed 😞
Deborah HThe cost was the only thing. I think you should get a minimum amount of miles. Like 15 miles and then anything over that would be applied. I went from $20 to $72. Actually $84 after filling the gas tank. That's not fair, in my opinion.
Tina DThe woman at the counter, barely spoke English, which made it difficult to know what was going on.
DENNIS EVery rude and not helpful at all
tammy pFriendly and fast U-haul rental service delivered by a small business " partner" sounds like a good idea to me!
John ZThe staff were uncooperative during a severe rain storm and made me remove the trailer from the hitch. Very poor service.
Chris CEverything was excellent! Truck was ready when scheduled. Service was fast and very friendly. Equipment was available. We will return in the future for another rental.
Daniel CEasy transaction, nice people running the location, recommend this location to rent your Uhaul from.
Robin MThis was an excellent experience. The people were friendly and knowledgeable, the equipment was ready when promised, and was in good condition. Keep up the good work.
Ronald MClean, Fast Very convenient and location owner very friendly!
Roger DThe keys were not inside the truck at the time of pickup. The app wasn’t working and it wasn’t ready. My pickup was 6:00 and I didn’t get the truck until 7:50.
Shannon MCandice K saved uhauls butt.!! My truck wasn’t available even tho I had it reserved 2 weeks prior. Your call center is the absolute worst I’ve EVER experienced. Candice K at your 98 N location in Lakeland Fl Uber me to a location to get the truck I needed. If it wasn’t for her, Uhaul would be getting zeros across the board. Not only is she one heck of a manager but a great person. People like her are an asset, I truly hope she gets recognized for being a life saver. Moving across the country is stressful enough. She calmed me down and took care of me.
James LI had a reservation at uhaul in lakeland. When i got there i was told the truck i reserved was brokedown and they didn't have a truck for me. I had to rent a bigger truck at a gigher rate. The atitude i got was take it or go without
Don WEverything was great was in and out within 15 min. Friendly owner
Josh MThe only problem I had was, I do not believe I used as many miles, as I was built, being at the house that I moved to was only about a quarter of a mile away
Daniel WThere's a problem with the seat belt sensor that might need looking into.
Melissa Mwindows and mirrors inside and out were dirty
Rocky CTire was flat very dissatisfying paid $500 never used it
Andrew CHelpful and professional
Tomas OReally friendly personnel, the only downside was that they didn't have anyone to unhook my trailer and it was really heavy. I had to do it myself.
Jhonathan VThe person helping me get checked out and in was great.
David MThe truck dirty inside which I had to clean the seat to simply sit on it
James L