I am so appreciative to this uhual location. My move in was a hectic mess and they were so understanding and helpful. I highly recommend this uhual location! Thank you guys so much!
Jazmine H
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhal team were very kind and helpful today. Thank you for the assistance
KENDRA TGreat customer service already
Rhonda MEverything was great
Hameedullah NThe office staff was friendly and helpful. The pick up and drop off was straight forward and to the point. Very easy rental process.
Jonathan HOur service rep, Taj, went above and beyond to get us outfitted. We received excellent service and are going to use this location more often for our needs.
MICHAEL CThe u haul sometimes needs enough parking lot for your customers who came for u haul service, that will create a convenience for them to be able to do business with this company(u haul) as this will attract more customers and efficiency.
olujide oI showed up with the truck 20 minutes before the posted closing time on Saturday, and the door was locked. I did the 24-hour online drop-off at the location. Someone at the office called me on Sunday afternoon because the truck was not delivered in their system (left in front of the building in one of two parking spots out front). I did not leave a message; when I called back, they said they saw the truck not checked back in and then found the key afterward (this was a total of 10 minutes after the call and supposedly 2.5 hours after their opening time on Sunday, call at 11:35 am, supposed to open at 9 am).
Nicole BI was given a vehicle with a faulty rear view mirror that would rotate when I hit bumps and no cruise control for a 3 state move.
johnathan wThe guy was good thoroughly explained everything.
Alice JNA
Zabeehullah IThe lady at this location was cool af. She was understanding and very helpful!
DONISHA HOne of the best services i ever got
OMOTAYO AVery friendly staff!
cotton mContinue as you are
Abraham TThey over charged me
Jaquella LI have always received excellent customer service at American Self-Storage, it's my favorite location and I highly recommend this location. Neil A
Neil AVery attentive. Very helpful. No shady business. Helped me with fixing a fuse for the tail light.
Daniel RLove the electronic return method for after hours returns, easy as it can be!!
maria HSuper friendly and nice!!
Mason RGet parking better so you can leave your car overnight👍🏽👍🏽👍🏽👍🏽
Lolesha WEntry and exit difficulty due to busy street and narrow entryway
Morgan BI rent U-haul trucks regularly for my business needs. I have tried different locations but this location is the best! Kind, courteous and customer friendly people. Would refer this location to everyone!!!
Ayeshatahaseen QPeople friendly. One of the easiest rentals I’ve seen in a long time
Enisha DI rent U-Haul from different locations on a regular basis for my business needs and I would say the customer service here is excellent. Very courteous and professional staff. Now I make it a point to rent from this location. They deserve more than 5 stars !
Ayeshatahaseen QThe young man that helped me with my truck rental couldn't have been more helpful. I would recommend this location to anyone!
kathie gPerfect customer service!!!
Micheal DNeeds transmission work 😫
Randy JOverall great experience
Paris BGreat customer service
David HOwner was great guy!
Robert BThe lady was rude, the truck was damaged, and I’m pretty sure the mileage was different than what was on the paper. However the app froze up when I was trying to dispute it. If you are by yourself, don’t go here. The lady also lied about the parking too.
Joe HThe people working there are great. The parking lot is small, and it was a little tricky to manage the customer cars and the ingress and egress of the self-storage customers.
Shaun DLower prices on the truck rental give out coupons.to keep us coming back Thank you.
Linda HThe woman who assisted me the day of the rental was polite and very efficient.
David LExcellent customer service
Nelda HNothing! Everything went well and (Denny?) was very personable and professional!
steven wEverything was perfect
DARREYL MThe gentleman that assisted me with my reservation was very friendly and sweet.
Christina BThe location is staffed by great people. My second experience is even better than the first, which I thought was phenomenal. Despite being on lunch break, the man went above and beyond to provide me the nicest and friendliest experience anyone can get for my rental. Highly recommended.
Bola OEquipment was old and a bit beaten up but all worked.
mike bWarning about no overnight parking should have been shown before I rented
robert oQuick service and affordable
Zakiya BI did online check in, and when I got to the location, I still had to check in. But the overall experience was excellent!!!
Gary RThese folks go over the top to take care of you and make sure you have what you need for the job. I shall return.
GARY HGreat experience, super friendly.
Chris SFriendly service
Michael MGreat costumer service
Orlando GNot enough parking up front if they are busy
bobby wNothing needs to be improved it was an excellent experience
Paul HGreat service and support from all at this location
PAUL O