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bethany w
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure tires are inflated to proper pressure. We had to fill them with more than 10 lbs of pressure each during the trip
BRIANA MGreat service
KOFI KNone
MARGARETTA BThe new ramp doors for the 5x8 are great! Customer service at both pick up and drop off were excellent!
Robert RNice customer service
ZAHEER KGreat service!!
VANESSA HGood job
DARA SThe manager made the experience seamless and easy. She was great!
EVAN BAt that location I couldn’t say what could be improved. It was wonderful very easy to work with very easy to leave and come back great team.
CHRISTOPHER HThe Desk Clerk was extremely helpful & knowledgeable. I’ll definitely recommend this place to anyone who’s moving.
Quindarius DThe guy who helped me was an all around good employee. He was kind, personab
Aeriel WDefinitely use u haul again
SOPHIA HNelda was incredibly helpful. The truck was clean and ready when I arrived. It rode well and was great all the way around.
NICOLE HThe worker was very helpful and professional.
RENEE JI have zero complaints! I rented a truck from them today, and they are good people! If I ever need to rent a truck or get storage, I will be coming here. They actually treat you like a customer, not an annoyance like some places.
Heather MNice people. Quick service. Location is tight and sort of busy but the experience was very good.
PETER LMobile app did not accept pictures of license plate or dashboard after multiple attempts, App also insisted that I was not present at the location of the pickup point despite standing in front of the truck. Additionally poor reactivity when receiving messages from support (chat log did not resize when keyboard was open) Chat was not easy to access when additional info was required (IE request for more info dialogue popped up without being able to read the support members message on what was required). Pickup point also had an electronic gate that was closed and required a pin to access for additional parking. The truck was otherwise in good condition and performed to expectation (aside from some leaves left in the cabin on pickup).
Nicholas HI didn’t deal with anyone attention but recoexfellent help from agent on the phone.
KEESHA STruck was dirty on the outside, bugs, etc. Inside was great!
Kenneth BFriendly! An awesome customer service! Only U-Haul I like to rely on.
JESUS MEverything is good 👍.
GODFREY LQuick and easy drop off! Had no issues.
Monica GQuick and easy pick up and drop off. Friendly staff. Probably the best experience I’ve ever had renting a moving truck!
Sheila RLocation has no parking and so crowded for park return truck. Person works at location very quick response but office too small and she is the only person worked that day. Need to be improved
Dung Nparking space availability at pick-up location is very limited.
Amby BThe people in charge were very friendly and reliable enough to suggest the size of the truck that would suit your needs. They show you all the charges and give you tips on how to save as many miles on your moving trip. Just one detail, the man who delivers the trucks should avoid smoking when delivering the vehicle, because you receive the moving truck closed with the air conditioning working, but also the smell of cigarettes and I breathe the smell of second-hand cigarettes. But I definitely recommend this place to rent a moving vehicle. Excellent service.
edith sU-Haul employee was helpful and good to me, very upfront about fees and understanding of my situation I appreciate it!!
tommisha wMy issue is likely not with the actual rental pick up on Royal Lane but the overall process. We received 2 text messages and 2 phone calls telling us that the van we rented was not available at the Royal Ln location and were told to go to a different location that is significantly further from our home. We arrived to pick up the van and that location said they didn't have one. Apparently who ever rented it earlier in the day did not return in on time. The right thing to have done was to have called us to tell us they did not have the Van we had rented before we drove over there. In the end, the location on Royal Lane DID have the van we rented so we were sent back to that location. In the meantime we wasted over an hour of time we had allocated to moving. Quite frustrating!
Roger EYes the owners was awesome ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Tiffany G5stars
Efe eEasy pickup and drop off. Great team at this location
Thomas PEverything done was all that was needed. There was nothing I could say that would need to be better. Thank you for the close proximity.
frank tVery friendly and helpful staff.
Zachary SExcellent customer service, the lady at this office is amazing, kind and proffesional. I recommend this place to everyone 💯👏👏
amparo zEasy. Convenient.
Adam MGreat people super helpful
Jeremy WI am so appreciative to this uhual location. My move in was a hectic mess and they were so understanding and helpful. I highly recommend this uhual location! Thank you guys so much!
Jazmine HThe uhal team were very kind and helpful today. Thank you for the assistance
KENDRA TGreat customer service already
Rhonda MEverything was great
Hameedullah NThe office staff was friendly and helpful. The pick up and drop off was straight forward and to the point. Very easy rental process.
Jonathan HOur service rep, Taj, went above and beyond to get us outfitted. We received excellent service and are going to use this location more often for our needs.
MICHAEL CThe u haul sometimes needs enough parking lot for your customers who came for u haul service, that will create a convenience for them to be able to do business with this company(u haul) as this will attract more customers and efficiency.
olujide oI showed up with the truck 20 minutes before the posted closing time on Saturday, and the door was locked. I did the 24-hour online drop-off at the location. Someone at the office called me on Sunday afternoon because the truck was not delivered in their system (left in front of the building in one of two parking spots out front). I did not leave a message; when I called back, they said they saw the truck not checked back in and then found the key afterward (this was a total of 10 minutes after the call and supposedly 2.5 hours after their opening time on Sunday, call at 11:35 am, supposed to open at 9 am).
Nicole BI was given a vehicle with a faulty rear view mirror that would rotate when I hit bumps and no cruise control for a 3 state move.
johnathan wThe guy was good thoroughly explained everything.
Alice JNA
Zabeehullah IThe lady at this location was cool af. She was understanding and very helpful!
DONISHA HOne of the best services i ever got
OMOTAYO AVery friendly staff!
cotton mContinue as you are
Abraham TThey over charged me
Jaquella LI have always received excellent customer service at American Self-Storage, it's my favorite location and I highly recommend this location. Neil A
Neil AVery attentive. Very helpful. No shady business. Helped me with fixing a fuse for the tail light.
Daniel RLove the electronic return method for after hours returns, easy as it can be!!
maria HSuper friendly and nice!!
Mason RGet parking better so you can leave your car overnight👍🏽👍🏽👍🏽👍🏽
Lolesha W