Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)

993 reviews

525 E Nasa Rd   Webster, TX 77598

(281) 554-8141

Office Hours

  • Monday - Tuesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(281) 554-8141

525 E Nasa Rd
Webster, TX 77598

Services at this Location:

Office Hours

  • Monday - Tuesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Wednesday:
    Closed
  • Thursday - Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very easy to deal with.

JESSICA F 
Rating:
4.0

Customer did not leave a comment.

ASAD J 
Rating:
5.0

Excellent service

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

Absolutely wonderful customer service and managers at this location!!! Highly recommend for exceptional service and U-Haul customer experience.

Frederick F 
Rating:
5.0

Customer service was great and quick.

RICARDO T 
Rating:
5.0

Perfect experience

ANTONIO S 
Rating:
5.0

The person who handled my transaction was AMAZING! She was very informative and helpful when I picked up and dropped off.

MISTY H 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Kevin V 
Rating:
5.0

Picking up the uhaul and doing it all online was a little difficult. Really need someone in the office 7 days a week for pick ups. I called the number on the card that Pam gave me but I never got an answer. So what should of been about a 10 min pick up turned into a 30+ minute pickup.

Anissa C 
Rating:
5.0

Customer did not leave a comment.

SUSAN N 
Rating:
5.0

Customer did not leave a comment.

Justin F 
Rating:
5.0

Customer did not leave a comment.

LUCAS R 
Rating:
5.0

Customer did not leave a comment.

TARA C 
Rating:
5.0

Customer did not leave a comment.

LLOYD R 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Samantha was extremely helpful at such short notice. She made the transaction seamless and made my day!

Heather E 
Rating:
5.0

Nothing. Thank you, Pam, for being so helpful and eager to make my experience renting a trailer comfortable and enjoyable.

KATHRYN K 
Rating:
3.0

Customer did not leave a comment.

MARK E 
Rating:
5.0

Customer did not leave a comment.

Desiree D 
Rating:
5.0

Took less than 5 minutes

MICHAEL W 
Rating:
5.0

Fantastic experience after such a poor experience where I picked up

JEFFREY L 
Rating:
3.0

Put a step on the driver's side door and a cruise control. Stepping into the cab was not easy for an old white haired man and a cruise control would improve safety and reduce leg fatigue.

MICHAEL U 
Rating:
5.0

Customer did not leave a comment.

ISRAEL G 
Rating:
4.0

Customer did not leave a comment.

SUZANNE S 
Rating:
5.0

Pam was very helpful and a pleasure to work with.

Trenton M 
Rating:
5.0

Nothing. It was great

JAMES L 
Rating:
5.0

Everything went smoothly. The attendant was very courteous and professional. The truck was very clean and we had no trouble with it. I would use this location again.

natalie S 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

BILLY R 
Rating:
5.0

Customer did not leave a comment.

BRIAN R 
Rating:
5.0

Keep Pam at that location !

MARISOL V 
Rating:
5.0

Customer did not leave a comment.

ARNESHA A 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Everything was great, no problems. Thank you!

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
1.0

Customer did not leave a comment.

AHSAN H 
Rating:
5.0

Customer did not leave a comment.

Sarah T 
Rating:
5.0

Customer did not leave a comment.

MARK B 
Rating:
1.0

My rental pick up location was changed without consent but I still picked up at the new location. When the rental was returned, I returned at the location on my reservation but I was charged $142 for wrong drop off location. Apparently in fine print on my contract it says I must drop off where I picked up. Very unprofessional business you have!! Purposely changing my location knowing no one reads the fine print on the contract!! Then charging an extra $142 for wrong drop off location. How come I was called in person when I was informed the pick up location had changed but noone had the courtesy to inform me that I had to return to the new location as opposed to the location on my reservation. I regret renting from your facility and will make sure you receive a bad review everywhere!!!

Carrel M 
Rating:
5.0

Customer did not leave a comment.

jESSICA S 
Rating:
5.0

I was very happy with the professional and friendly service that I received at the U-Haul at 525 E. NASA Rd. 1. I definitely recommend this location for anyone needed U-Haul’s services.

Keith S 
Rating:
5.0

Great experience here and woulf highly reccommend! Super friendly staff and they give excellent customer service!!

Lori L 
Rating:
5.0

Everything went better than I could imagine! Pam was very helpful and a pleasure to work with

Deborah J 
Rating:
5.0

Everything was great

JERSON C 
Rating:
5.0

I had great customer service on all 3 desk people Rd 1, College Ststion Texas Ave

DINAH P 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

ROLAND M 
Rating:
4.0

Conveniently located for a drop off. It is a storage facility so they have limited supply and might not have the equipment you want to pick up.

Lynn G 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Pam was GREAT ~ very knowledgeable and helpful❣️

Joan Z 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
3.0

Drop off was after hours. There was no staff to help. he app and drop box worked fine for making the return possible.

randy k 
Rating:
5.0

Customer did not leave a comment.

William R 
Rating:
5.0

As soon as I arrived, a person came out from the main office and instructed me to park, to give back the key, and proceeded to finish the return (with the promise to send the receipt via email). The return process was extremely fast.

Trung P 
Rating:
5.0

Pam very helpful

Gene C 
Rating:
5.0

Always excellent service.

Tripp B 
Rating:
5.0

The service was perfect. She was very helpful. She was willing to help even though the office was closed. She did an amazing job!

Aquiles R 
Rating:
5.0

Customer did not leave a comment.

wayne r 
Rating:
3.0

I have that disappointment with the procedure to pick up the truck. by the app or website is a disaster

Libardo E 
Rating:
5.0

Friendly staff, clean equipment and great service. I am very happy with the entire transaction.

Darrell L 
Rating:
4.0

Customer did not leave a comment.

Larry W 
Rating:
5.0

Customer did not leave a comment.

Leroy J 
Rating:
5.0

Had a little bit of issues with the app at first, but so grateful that Pam was. Pam was so helpful and so great. We got everything taken care of and it was the best experience I've ever experienced with U-Haul. If I could give this place 100 stars, I would. Definitely would recommend if you live in the kemah/Webster area that if you need a U-Haul, come here. Pam is amazing. Thank you so much.

Chris P 
Rating:
5.0

Nice staff

Tripp B 
Rating:
5.0

Customer did not leave a comment.

Sherri L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth b 
Rating:
5.0

Customer did not leave a comment.

Kimberly O 
Rating:
5.0

The sweet lady working the office was awesome.

Trudy B 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Jean W 
Rating:
5.0

Great help when I arrived

David D 
Rating:
5.0

Customer did not leave a comment.

Angel A 
Rating:
5.0

Customer did not leave a comment.

Samantha G 
Rating:
3.0

Customer did not leave a comment.

Lamberto A 
Rating:
4.0

Had good experience in the process

AMRITH S 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
5.0

Customer did not leave a comment.

Marcella g 
Rating:
5.0

Customer did not leave a comment.

CITLALY Y 
Rating:
3.0

Ac was not working

Allan C 
Rating:
5.0

The front desk lady was very nice and helpful

jakolbe h 
Rating:
5.0

Pam is incredible, went above and beyond to help us. Friendly, knowledgeable, and very kind. You are lucky to have her as an employee!

Kristin G 
Rating:
4.0

Customer did not leave a comment.

KEITH A 
Rating:
4.0

Customer did not leave a comment.

Cherrie M 
Rating:
5.0

This location has great customer service.

Nelda H 
Rating:
5.0

Customer did not leave a comment.

Stephanie D 
Rating:
5.0

Very friendly attendant!

John W 
Rating:
5.0

Very simple and no hassle.

Stephanie D 
Rating:
5.0

The drop-off representative handled the drop-off professionally, also.

michael h 
Rating:
5.0

The lady at the office is EXCELLENT!

yasuyuki k 
Rating:
5.0

Customer did not leave a comment.

tinothy c 
Rating:
3.0

Location did not have many parking spots available for returning the trucks. Again, the website was not able to find my location either (verified that location was being shared with the website, but it still did not work). I just dropped off my keys in the drop box.

Clemens L 
Rating:
3.0

Customer did not leave a comment.

Owen H 
Rating:
5.0

Great experience!! A++++++++!!!!!!!

John H 
Rating:
5.0

Everything was easy and definitely helped me out

Dmetria A 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

It was very very difficult to understand the location directions for me. It took me over 30 minutes to figure it out and to finally get my truck. Maybe just me.. but I had a meltdown before my grandson helped me.

Cheryl o 
No reviews have been submitted for this location.
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