Absolutely the same thing that you all done for me 100% customer satisfaction
BILLY D
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy to deal with.
JESSICA FExcellent service
DOUGLAS MAbsolutely wonderful customer service and managers at this location!!! Highly recommend for exceptional service and U-Haul customer experience.
Frederick FCustomer service was great and quick.
RICARDO TPerfect experience
ANTONIO SThe person who handled my transaction was AMAZING! She was very informative and helpful when I picked up and dropped off.
MISTY HPicking up the uhaul and doing it all online was a little difficult. Really need someone in the office 7 days a week for pick ups. I called the number on the card that Pam gave me but I never got an answer. So what should of been about a 10 min pick up turned into a 30+ minute pickup.
Anissa CSamantha was extremely helpful at such short notice. She made the transaction seamless and made my day!
Heather ENothing. Thank you, Pam, for being so helpful and eager to make my experience renting a trailer comfortable and enjoyable.
KATHRYN KTook less than 5 minutes
MICHAEL WFantastic experience after such a poor experience where I picked up
JEFFREY LPut a step on the driver's side door and a cruise control. Stepping into the cab was not easy for an old white haired man and a cruise control would improve safety and reduce leg fatigue.
MICHAEL UPam was very helpful and a pleasure to work with.
Trenton MNothing. It was great
JAMES LEverything went smoothly. The attendant was very courteous and professional. The truck was very clean and we had no trouble with it. I would use this location again.
natalie SKeep Pam at that location !
MARISOL VEverything was great, no problems. Thank you!
KEVIN CMy rental pick up location was changed without consent but I still picked up at the new location. When the rental was returned, I returned at the location on my reservation but I was charged $142 for wrong drop off location. Apparently in fine print on my contract it says I must drop off where I picked up. Very unprofessional business you have!! Purposely changing my location knowing no one reads the fine print on the contract!! Then charging an extra $142 for wrong drop off location. How come I was called in person when I was informed the pick up location had changed but noone had the courtesy to inform me that I had to return to the new location as opposed to the location on my reservation. I regret renting from your facility and will make sure you receive a bad review everywhere!!!
Carrel MI was very happy with the professional and friendly service that I received at the U-Haul at 525 E. NASA Rd. 1. I definitely recommend this location for anyone needed U-Haul’s services.
Keith SGreat experience here and woulf highly reccommend! Super friendly staff and they give excellent customer service!!
Lori LEverything went better than I could imagine! Pam was very helpful and a pleasure to work with
Deborah JEverything was great
JERSON CI had great customer service on all 3 desk people Rd 1, College Ststion Texas Ave
DINAH PConveniently located for a drop off. It is a storage facility so they have limited supply and might not have the equipment you want to pick up.
Lynn GPam was GREAT ~ very knowledgeable and helpful❣️
Joan ZDrop off was after hours. There was no staff to help. he app and drop box worked fine for making the return possible.
randy kAs soon as I arrived, a person came out from the main office and instructed me to park, to give back the key, and proceeded to finish the return (with the promise to send the receipt via email). The return process was extremely fast.
Trung PPam very helpful
Gene CAlways excellent service.
Tripp BThe service was perfect. She was very helpful. She was willing to help even though the office was closed. She did an amazing job!
Aquiles RI have that disappointment with the procedure to pick up the truck. by the app or website is a disaster
Libardo EFriendly staff, clean equipment and great service. I am very happy with the entire transaction.
Darrell LHad a little bit of issues with the app at first, but so grateful that Pam was. Pam was so helpful and so great. We got everything taken care of and it was the best experience I've ever experienced with U-Haul. If I could give this place 100 stars, I would. Definitely would recommend if you live in the kemah/Webster area that if you need a U-Haul, come here. Pam is amazing. Thank you so much.
Chris PNice staff
Tripp BThe sweet lady working the office was awesome.
Trudy BGreat help when I arrived
David DHad good experience in the process
AMRITH SAc was not working
Allan CThe front desk lady was very nice and helpful
jakolbe hPam is incredible, went above and beyond to help us. Friendly, knowledgeable, and very kind. You are lucky to have her as an employee!
Kristin GThis location has great customer service.
Nelda HVery friendly attendant!
John WVery simple and no hassle.
Stephanie DThe drop-off representative handled the drop-off professionally, also.
michael hThe lady at the office is EXCELLENT!
yasuyuki kLocation did not have many parking spots available for returning the trucks. Again, the website was not able to find my location either (verified that location was being shared with the website, but it still did not work). I just dropped off my keys in the drop box.
Clemens LGreat experience!! A++++++++!!!!!!!
John HEverything was easy and definitely helped me out
Dmetria A