Was supposed to pick trailer up at 1:00PM. They were closed & didn't show up until 1:15PM. The 1 clip that holds the ramp in place, was broken. Had to put ramp in box of truck. The 2 back tires were almost flat, didn't notice it till I had loaded vehicle onto the trailer. Luckily had air compressor near by. 1 had 15lbs & other one had 25lbs of air in them. Not very pleased that I had to do all this stuff to use a rental trailer. Good think I noticed the ramp clip was broken, wouldn't been too pleasant to have it fall out & cause an accident as I was driving on the freeway 😡.
Mark W
Customer Reviews for A And A Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were rude when I called to drop off and the lot wasn't plowed so I couldn't park trailer in the requested place. The people the day prior were very decent
JENNIFER RThe employee was kind and helpful and answered our questions. The location was easy to access. No complaints about the drop off location.
alana qI never went inside so I do not know if it was clean and inviting. I dropped my vehicle off as they were closing but the attendant was nice.
JEFFREY AHad no idea that there would be no one at the location to help me pick up the truck. That I would have to go to the website to set up an account to get a code to unlock a box to get a hey to be able to get the truck and play a game of “escape room”. Because I was in a hurry to get the truck Saturday to get back to the house to meet people who were helping us move I did not write the start mileage not see how much gas was in the truck to start. We did not drive it far just in our little town, so I would be surprised if it was over 20 miles. But what I was surprised was putting over 13 gallons of gas in to fill it up. That tells me that it was not full when I got it. It will be a long time before I use UHaul or at least I will be U Haul Beware.
Lee WI picked up the truck on Saturday, July 13th. No one was at the pick-up site, so I used the mobile app for the pick-up. The location and the truck were fine, but the blankets I ordered were not in the truck when I picked it up.
Bradley HThis location was closed when we dropped off the truck so we didn’t see the inside but the outside was clean and inviting.
Wenda CI never received my Dolly's that I ordered with my equipment. Not sure if they forgot or it was because they weren't open but didn't offer dollies and furniture pads if they aren't available
Jennifer KWhen checking with the Geneva road location about returning the truck and trailer, was told that if I dropped the trailer off at that location he was going to charge me $75 to take it somewhere else. Guy was nothing but an effing jerk. Should lose his U-Haul rental l franchise.
Tony HThere were no people. Don't know if it was clea. We stood outside in the rain...
Mary BPicked up a truck on the weekend, site advertised to have counter hours 8-12 on Sat. No one was there. Did the online pickup, the website kept dropping. I called toll free number 5x before we got set up. Then the lock was in poor condition and had to use a pliers to get it open. Returning the truck was just as bad. Your website sucks!
Julie JActually have the keys set aside. Don't charge twice. Actually refund and maybe care about your customers
Gary JMy original site for pick up was changed.. so some confusion with on line only and no one to talk to.
Dan CMake sure your trucks are better maintained. My 20’ truck loudly screeched the entire time. It was unbearable.
John RTruck was covered in snow. The appliance dolly I ordered was not where it was supposed to be. Truck was only half full of fuel. Put $60 in for gas, maybe used $20 of it.
JASON M