Beat customer service I have received from uhaul this farAdam G.
Customer Reviews for A Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas level and mileage readings incorrect. Oil change and tire service needed. Charged for days had vehicle 4hrs. Have to consider other options next time I need vehicle.TERRENCE C.
Customer did not leave a comment.DAMION G.
The lot was crowded with broken down cars. The people were nice but the lot and building just made it hard to maneuver. I would suggest for some just to go to the other location up the streetSTEPHEN C.
The truck mileage was wrong and U-haul stole $31 from meKimberly T.
I had the best experience ever with this location. Fast and exceptional service. The employees explain every detail and make sure you understand before you leave in your rental. Thanks very much.Tocara T.
Customer did not leave a comment.Candice M.
Open your business on time.Shawn C.
Customer did not leave a comment.Lee C.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.Cashonda J.
Customer did not leave a comment.MICHAEL R.
Keep your computer programs running properly. Ensure that each location terminal is running efficiently and without glitches. When you have good people running locations that have to apologise for the system slow down it gets very stressful.People using your services are usually in a time crunch. So the faster and more reliable the service usually means more referrals.Roger B.
Customer did not leave a comment.Letacha C.
I rented an appliance dolly, but the truck that I rented did not have a ramp, and the main purpose for my renting the truck was to move appliances! It was a disaster, to say the least. In addition to this, the location was terrible! It was a car repair shop, riddled with cars and no place to park, no direction as to the entrance, with people hanging out in the lot having private conversations, and asking no questions as to why I was there. Needless to say, customer service was horrible!TEMYIA J.
The truck was dirtier than expected, no keys were in the truck, the furniture dolly and furniture pads were also absent. I was charged for an appliance dolly and 12 furniture pads I never received. I spoke with U-Haul AND the rental site and neither was helpful. I explained the charges in question and the rental site said someone would get back to me, which NO ONE DID. I received the email receipt showing that I had been charged for exactly what I questioned. I agree with the truck rental, 12 furniture pads, and one furniture dolly. I DO NOT agree the additional 12 furniture pads (I DID NOT RECEIVE THESE), nor the appliance dolly (I DID NOT RECEIVE THIS). It was also an inconvenience that when I arrived to pick the truck up, the keys were not ready and had to contact U-Haul to contact the store manager so they could bring me the keys and 12 furniture pads and furniture dolly. This was unacceptable and if this is the norm for U-Haul, I'll look to someone else for future moving needs.Patrick R.
Customer did not leave a comment.Christine A.
Customers using the app to check in/out should get a discount. I felt like an employee renting the truck to myself.ALBERT T.
Customer did not leave a comment.Brint S.
Was charged for equipment but not received equipment in the truckSTEPHEN B.
Customer did not leave a comment.Antonio W.
Customer did not leave a comment.darryl M.
Make sure neighborhood dealers maintain equipment betterJoshua G.
Customer did not leave a comment.Rhonda B.
Spray the truck for bugsErika J.
I was told by two agents that if my mileage was over 100 miles I just needed to call uhaul to update my order before I return the truck. When I called I was told that was incorrect and I needed to pay 99 cent a mile. I was upset because Iasked about the mileage cost up front because I didn't want to pay $150 for a free king size bed. JenniferJennifer W.
Customer did not leave a comment.Cordtney S.
Customer did not leave a comment.Ernestine M.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.Antonia M.
this rental was supposed to be 19.99 plus mileage. the mileage rate charged is incorrect, plus i was charged for an additional day which does not make sense. i ended up being chard $140 for this rental which is ridiculous. I will be disputing this first thing on Monday.. what a ripoff!Anthony W.
First time using pickup by mobile phone so wasn't sure what to expect. Everything went well. I will do this again in the future if I need a truck.Theresa G.
Truck was a bit shaky but drove ok other then thatGregory F.
Customer did not leave a comment.John L.
Customer did not leave a comment.Aaron W.
I have been a customer of Uhal numerous of times. I have never had a problem with them until now. They were minor problems but aggravating. I used the mobile app. It took them a while to approve my rental. ( Never had that issue before). The keys weren't where they were suppose to have been. I was trying to chat through the app but no one never responded. I had to call an agent that helped me find the keys. Then upon returning the truck and checking out, it took a while because it kept telling me that they couldn't locate my location. It was very frustrating, I think that next time I will use a different location. This was my first time using A Automotive location.Trista J.
Amazing customer service! GoodKayonie T.
This location is basically an auto junkyard. The people are friendly, but this is not the right place for a uhaul location.Michael S.
Customer did not leave a comment.Maurice K.
Customer did not leave a comment.Stevens R.
Customer did not leave a comment.Kherron B.
Customer did not leave a comment.Drayton W.
The people that was there very nice to the customers that can in. This person CJ was so nice and the young man that was there. Yes, I do recommend there location.Paulette W.
Nice people and very kind.haywood C.
Great renting experience, I will definitely recommend to my friends.Paul R.
Customer did not leave a comment.Jamacia S.
Customer did not leave a comment.Ronnie A.
Customer did not leave a comment.constonte K.
Everything, management terrible, customer service horrible, I was so late doing everything because of the onsite team that I missed work. The truck return was awful, I was in a dangerous dark road are, just to be told that the gate is locked, no key drop or anything. I made 2 reservations just to be safe and neither had anything I needed. The truck was on empty when I picked it up and it sounded as if it would break down at any given second. I honestly don't know how this U-Haul is still in business. The customer service workers are clearly in informed. My prices changed dramatically every 15 minutes and I opted for express checkout prior to my visit and it still took almost 3 hours to get my reservation handled. Definitely contacting corporate.Shikera D.
The woman in the front office was very rude and did not care about assisting me all she cared about was getting money for the next person that walked in since they had cash in their hand the owner was able to help me out only because he was about to close and wanted me to go after I was there for 2 hoursNaquesha K.
The front office staff were friendly, professional and efficient. They quickly processed my rental without any hassle. They were EXCEPTIONAL & OUTSTANDING. This will be my first choice in the future.Rose J.
Customer did not leave a comment.LAURA W.
Customer did not leave a comment.WANDA B.
The truck had roaches inside of it and it was filthy. I did not pay to rent a truck that puts insects into my house! This is unheard of. The worst experience I have ever had with U Haul. Whether it is location based or franchise based this was disgusting. A refund should be issued I feel.jenae M.
Customer did not leave a comment.Tiffany T.
Customer did not leave a comment.Simone B.
Customer did not leave a comment.Cathy C.
Very good customer service. Keep up the good works!ALDEN P.
Customer did not leave a comment.Sonya G.
Fast, clean & friendly staffTamika B.
Don't charge people's cards twice. Have people available in customer service when we call.Sorenna S.
Sweep out the trash in the truck. Spray for bugs. My truck had loads of ants. I must say, I was angry as hell. Especially, when I had to sweep up someone else's mess, pissed me off. Do better.Yolanda F.
Overall, I was very pleased.Genevieve G.
Customer did not leave a comment.Mary G.
The location for drop off was great, only a few minutes from where I moved to. The location really didn't look like the usual U-Haul locations. The lot shared a Lot space with a mechanic shop and it was junky filled with cars and had very little space to park. If it had not been for the little signage you wouldn't have known it was a U-Haul store. The inside of the office was more business-like than the outside.Raymond W.
Customer did not leave a comment.Tyterria J.
Customer did not leave a comment.BRITTANY F.
A complete overhaul at this location and better customer service towards customers renting from this business!! Don't worry won't ever be back or rent from this location again!!monica C.
Very friendly and helpful.Lakisha M.
Customer did not leave a comment.George G.
Very friendly people.Alfred H.
service was very goodDrayton W.
Customer did not leave a comment.Anisa H.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.Jennine S.
Keep Doing What You Do BestKEYON B.
Clean truck on the inside.Pamela C.
Charge a flat rate for a daily rental. $220 for a daily rental driving under 200 miles and paying$50 to fuel it up is ridiculous.Frank T.
Customer did not leave a comment.Nicole K.
Very nice truck and the owner was very nice.Dawn B.
Customer did not leave a comment.Zenobia W.
I was satisfy with everthingMARIA J.
I was charged for 5 days and I only needed the u haul for one day. I didn't know this until I turned it in and they never answered the phone to refund the other 4 days .Amatsiyah S.
Stray dogs where aroundPRINNA C.
Customer did not leave a comment.Le'Dease B.
Nasty TV loud. seem like i was in a bar. the man said uhaul had already charge my card of $170.00 and i had a balance of $26.00 and i paid. notice it was withdrawn from my acct. unableto find the $170.00 now i look at my acct and the payment from drop off is removed. scarey because my debt card is on file unaware of what is going on after truck has been returned:o(Clarice T.
This was my worst uhaul experience and I feel I was told that the dolly was an additional$10 but wasnt told it wasnt a one time fee, (I could have bought 1), the truck was loud, slow and really old. I rent a uhaul at least twice a month for mutiple days and I have certain expectations. The winfows had to be rolled up, I had to hand unlock the door but i got charged premium charges for this piece of crap. I thought the truck was gonna break down several times so if I had anything positive to say it would be it didn't break down like i thought.I would have brought it back but I was pressed for time, obviously I'll never go back this place but my relationship with uhaul can still be savaged. I feel I should receive a partial refund and that truck be retired.Shaquita F.
Customer did not leave a comment.Carlos B.
The process and the actual rental of the equipment was not a problem. I would just suggest more signage to let people know that there is a U-Haul facility at this location and possibly have a more dedicated area set aside to house any of the equipment.FABRIZZO D.
Staff was very accommodating patient and helpfulsheryl S.
Customer did not leave a comment.felicia H.
Customer did not leave a comment.janice H.
Customer did not leave a comment.Lonzo G.
Didn't spend enough time there, no complaints.Dax B.
The people was very nice. And professional.Shirley M.
Customer did not leave a comment.NIKIA M.
Customer did not leave a comment.Walter H.
Customer did not leave a comment.Ashauntae W.
DO NOT bait people with an approximate average move time of 6 hrs. If you can just rent the truck for the day, then say that! Uhaul has become very deceptive.adam C.